They advertise being in business over 50 years serving communities with the finest blinds, shades and shutters. I'm here to tell you to be aware of The Louver Shop in Gainesville Georgia. They use Independent Contractors who have the power to approve or deny a customers request for fixes, repairs, changes or improvement to an installation of windows covering. They advertise having an abundance of fabrics, styles, colors, and materials for your choosing- THEY LIED. The Independent contractor, Bryan Duke, came to my home with only one small book of designs and fabrics. My choices were very limited, so I made sure to choose wisely.
The company is ranked #1 nationally, so one would expect superb treatment and consideration when an error has occurred on either side of the business transaction. THIS IS WHAT HAPPENED TO ME:
1. They were 4 hours late to the initial installment day appointment, I could not wait any longer, I had a medical appointment.
2. When I called the following day to reschedule, I asked what happened yesterday, they said they were stuck in traffic.
3. The installer was nice. He did a great job, but I told him that he was installing the wrong shades in the kitchen. He said this is what the company loaded on the truck.
4. I called LUKE McCULLOUGH, the Controller, he said he would check into the problem and call me back... OFCOURSE, HE DID NOT CALL ME BACK !!!
5. My mistake was I PAID CASH...
Over $6000.00 CASH
So there was no incentive on their part to try to assist their customer and rectify a real concern!
I wish I had FINANCED the job and then maybe The Louver Shop would have taken the time and care for a customer to provide an extraordinary experience.
I WOULD NOT RECOMMEND THEM TO MY FRIENDS OR FAMILY...! read more