Not super thrilled with my experience. It's a nice salon, great location, and the front staff is very nice. My cut was not the greatest. I went in with a chin-length growing-out pixie and walked out with an ear-length mushroom. I can work with it, but I didn't want that much cut off and I certainly didn't want poof around my ears, which is really unflattering for my round head shape. My head looks so short that when I saw myself in my mirror afterwards I thought my mirror was distorted. I also felt very talked-down-to as someone who doesn't fuss with my hair on a daily basis, with my stylist barely speaking to me and feigning shock when I told him, no, I don't style my hair every morning. All that said, the cut is acceptable as a not-terrible growout cut, but I wouldn't go back. read more

The atmosphere can't be beat ! The salon is in a beautiful heritage protected old house so you can imagine the charm :) They also offer tea, wine, cappuccino and coffees as you wait for your appointment. The staff is friendly and the decor is quite hipster and modern. The haircuts are also reasonably priced ($55 for long straight hair). Will visit again ! read more

The Loft Urban Salon - Hair Salons Near Me - Ottawa, Ontario

Came here from a recommendation from another salon down the street, since I needed a place that was open a little later. Was so pleased that they were able to schedule me in for later that afternoon with the stylist I'd been recommended, and the stylist did such a good job with my hair that I also asked her to do my make-up and my friend got a trim as well! The stylist stayed with us until well after the salon had closed to finish us up, and was very friendly and kind. I got so many compliments that night on my hair and make-up... definitely a great experience with kind people. read more

Third time visiting this salon, Gina is amazing and left me with amazing hair! She knew exactly what I wanted and I am so happy with the results. Although I didn't have the best experience with another stylist there, I highly recommend seeing Gina. read more

I've been seeing Nathalie at Le Spa for over 6 years now and I'm a devoted follower. She gives me an excellent cut each and every time and guides me through style transitions. I've never had to wait more than 5 minutes for my appointment. To boot, she's just a pleasure to chat with during the appointment. She remembers all the details about my kids - I swear she writes this stuff down but she denies it! read more

I've been going to Le Spa for years and can't recommend it highly enough. Great atmosphere, fantastic service and very skilled stylists and estheticians - what more could a girl want. Really. If you are a CostCo member and are looking to save a few bucks check out: http://tinyurl.com/4stb6ke. You can purchase two $50 gift cards for Le Spa, The Hair Loft and other high quality Canadian spas for only $80. read more

Less than impressed I felt like for the first 10 minutes my stylist was trying to push products on me by telling me how badly maintained my hair is (and it's not). Then at what I would have thought was about 3/4 of the way through the receptionist comes back to tell her that a client from this morning was back for a touch up. Within 5 mins she was suddenly "done" with my hair and I essentially walked out with damp hair in the front which she kept reassuring me just felt that way because of product. It was not. Not going back. read more

I see previous reviews for the Loft and Le Spa weren't carried over, so here goes! I've been a consistent customer of TLUS - in all its forms - since 2009. I had my wedding hair/,makeup done here (shout out to Sim and Gina) and took the plunge and traded in my shoulder-length waves for a faux hawk/pixie (Gina again and the fabulous and talented Jenna). I was introduced to waxing here, and I have had quarterly facials here with Sophie since 2008. I cannot recommend the Loft team enough, (Kuduos to Bruno and Paul for everything they do in the community. I consider them cherished neighbours as well as a business) but this review will focus on my two faves: Sonia and Sophie. SONIA IS BAAAAACK! After a 2.5 year leave, the best waxer in town is back (see my previous reviews). Master of the 3 minute brazilian (who wants to suffer longer??) has reclaimed her loft studio at 429 Maclaren, and I saw her today and she's still AMAZING! If you're looking for some summer grooming (it can happen so faaast!!) you've come to the right place and your timing couldn't be better. She books up fast, so get on it! I can recommend both her bikini AND her brazilian waxes. I saw her almost every month for 5 years, and you can ask her anything - that's the kind of loyalty she inspires. Sophie's facials are a major treat. She doesn't just cover your skin with goop and wipe it off with warm washcloths and charge you 90$ for an hour. She views her role more as a clinician and takes it very seriously. She is extremely competent, attuned to whether you want to chat or relax. SHe's funny and personable and honest. She knows a ton about skin and she will give you extra time if you need it. The thing I appreciate about her most is her attention to extractions. It doesn't matter how long it takes, she will get them all! As she gets to know your skin care needs, she'll patiently make recommendations and give tons of samples in a non-pushy way. After years of struggling with combination and acnaic skin and trying a bunch of samples, I bit the bullet and bought three Dermalogica products over the past 4 months and have seen some improvements. My facial this past Tuesday was yet another example of her careful technique. She used the steamer repeatedly during the treatment - something I've never seen elsewhere (see previous reviews). Having originally joined yelp to find out about good waxing salons, I can tell you I have completely stopped looking or even been willing to try other salons for facials or waxings because I know I'd be in for disappointment. The Loft Urban Salon has an incredible team and excellent customer service. I've tried a lot of salons in Ottawa-Gatineau over the years. I'm lucky TLUS is in my neighbourhood, but even if they weren't I'd drive miles to get the calibre of services they offer. read more

When I get my hair cut I want the whole package. I want a chic looking place that serves me espresso, wine or sparkling water. Of course I also want a good hairdresser and reasonable prices. Le spa has been fab so far. I've just started seeing Amy there and she really knows her stuff. Giving her honest opinion and great recommendations. The only thing negative that I've noticed that last few times I had a cut was that she was running behind and I'd have to wait... not sure if it's just bad timing on my part where the previous customer comes in late, but I'm going to mention it if it happens again. Other than that I totally recommend. Although I've only had my hair done there, I hear the spa treatments are luxurious! read more

I made an appointment for 3:30 with Rachelle for a cut. Here's some context to my review, which you can just skip if you want. The hairdresser I'd been going to since I was a teenager had to stop working due to health problems, and I needed a new one so I thought I'd try Rachelle at Loft Urban Salon. I set out to take the bus with plenty of time, but I didn't realize there were two buses with the same number going opposite directions that stopped at the same place, and I got on the one going in the wrong direction, so I had to get off, walk back in the extreme heat and humidity, and watch as the bus I needed flew by. I have heart problems that cause me to pass out if I stand for too long or am in the heat for too long, so by the time I got to the bus stop, I was literally drenched in sweat and about to pass out, so I had to stop at a nearby business to sit down in the airconditioning. I texted to see when the next bus was coming, and it would be another 20 mins. I called the salon and left a message because no one picked up, saying I'd be about 15 minutes late. When I was finally on the next bus and was less than 5 minutes from the salon, the receptionist called and said I was late and Rachelle had to leave at 6:00 and had another client after me, and because I was late it was causing scheduling problems, essentially. I told him I was only about 5 minutes from the salon, and I could hear him stopping to consult with the hairdresser several times. He asked if I had long hair, and I said I did, and he said it would take too long to do. I offered to just skip the blowdrying several times, because that's what takes up the most time in doing long hair - a good hairdresser doesn't need long to do the actual cut - and he kept consulting with the hairdresser and evading giving an answer, and then finally told me that they "don't really do that" (skip blowdrying) because it's part of the whole experience or some such nonsense. So I'm actually not permitted to get a cut without a blowdry??? That makes no sense. I don't know what the real reason was - maybe it's that they didn't know what to charge because the price usually includes blowdrying. I sometimes skipped blowdrying with my old hairdresser - she just charged me what she normally did, as if I'd gotten it blowdried. So the snooty receptionist asked if I wanted to reschedule, but I said no, because I'd needed the haircut before an event tomorrow. I'd already gone to a huge amount of trouble just to get this appointment - I work odd hours because of my health problems and I basically had to take the entire day off work to get my hair cut. And I've been trying to find time to get it cut for the last year. So yes, I was late, that was my fault, but Rachelle was inflexible and utterly unaccommodating, and the receptionist was a snoot, so I have no desire to return to that salon. I'm writing this as I wait in another business for a bus home after getting drenched in the storm that came soon after I got off the bus. read more

I paid 500.00 dollars up front for microblading and got the worst job..stay away I went the loft to get my eyebrows microbladed, the first time they were all crooked and Sylvia assured me it would be fixed the second time around. I trusted her and made the appointment for the second visit, it has been over six weeks since my last visit and you cannot see that there is any work done to my eyebrows. I have attempted to get a hold of the manager owner for a couple of weeks and he can never be reached. I would have like them done properly or at least get have of my money back so that I could go somewhere else and get them done properly. read more

I used to like this salon but now I am not a fan for the following reasons: - Expensive - Staff not very warm or friendly - Hairdresser's breath smelt like cigarettes - Hairdresser spent the time complaining how her coworkers stole her stuff - ** Most important ** Did not like the haircut. It was cut all wonky like half my hair was cut one length and the other half another. Time to find a new hairdresser read more

I've been going to Le Spa since it opened and had always enjoyed it, but this last trip was not great. The place looks like a mess, no cohesive design, stuff everywhere, products and tools cluttered all over the place. The staff was constantly talking about their personal lives with each other and dressed in everything from sweat pants to bad club clothes. The stylist next to me was talking about how fat people should just "do something about it" oblivious to the fact that there was a very over weight woman 3 feet away from him. So rude and unprofessional. I really hope they get it together soon. I should say that my hair looks great and my stylist was great. But there are a lot of good salons in the city and if it isn't a pleasant experience what's the point. read more

Worst haircut and worst experience! I've had the worst hair experience at The Loft! I went there with a shoulder length hair. I choose Jennifer and I explained that my current hairstyle was a layered bob that grew out. I specified that I wasn't looking for a new style, I just wanted my current hairstyle trimmed a little bit shorter but not too short because my natural hair is curly, and I explained that I wanted to be able to wear it curly as well. I didn't say I was ONLY going to wear it curly and I did explain that I straighten my hair almost every day. I didn't think I needed to explain that my hair should even out and that I don't want to have one side shorter than the other, because that is supposed to be a given! I ended up with several batches or hair at a completely different length and when I started panicking, in her lousy and inexperienced attempt to fix my hair, she kept going shorter without focusing on evening the hair out! So I ended up with one side shorter than the other, in addition to the short random hair strands. I left before she finished because I had to intention of leaving what was remaining of my hair under her inexperienced murderous hands. I was assigned to someone else, who had to cut my hair even shorter to try to even the length out. She managed to correct 80% of the disaster, but she couldn't cut anymore (despite the uneven batches of hair), otherwise I would have ended up with a pixie cut. I hate them! They ruined my hair and it will take me at least 6 months to try to fix this! read more

Great spacious salon, expensive but worth it and the staff are friendly and totally attentive to you.

I have been here a few times recently for various services and I now consider this my regular, go-to salon in Ottawa. Phuong is an extremely skilled colourist. A few years ago I started getting by hair dyed blond and Phuong is the best colourist that I have encountered for this. She does very fine, natural-looking highlights and the roots don't start showing for a long, long time. She is also very honest and caring and helps you get the most mileage out of your dying session. I have also received salon services from Nathalie (wedding makeup) and Kristine (wedding up-do) and they did a fantastic job. The reception staff are friendly and helpful. Also, I have a had a few different people rinse my hair at this salon and they have all given fantastic, relaxing scalp massages. The only reason I am not giving this place 5 stars is that I find that the salon section does not have a very relaxing vibe overall. It is an incredibly busy, popular spot and, consequently, kinda noisy with people running around to coordinate their hectic workload. read more