First off, let me say it has taken me a few months to really work up to writing this review, because I didn't know where to start. This past weekend, gave me the perfect starting point.
I had been looking for a new stylist/colorist, and stumbled on the loft from yelp. All reviews looked great, and I was hoping to squeeze in a last minute ombré/highlights, and I got a call back from Summer confirming she could get me in, and I was super happy. I showed up on a Saturday morning, and showed her countless pictures of what I had hoped to accomplish, with both cut and color. We talked for 20-30 minutes, and I felt she had a great grasp on what I had wanted. I told her about my wedding next year, and how I wanted my highlights to look good then too. She said she created a style profile for me on her iPad.
She began applying color, and wrapping, and then walked away when done. Not a problem, except 20-30 minutes later, my head and the wrap my hair was in started feeling very hot. She said it was the color lifting, and I didn't worry. I was then washed out, and I saw a few shades of blond in my hair, ashy blond mixed with platinum, thinking it will look different when dried. She began cutting my hair, and I asked for bangs, and they looked great. She styled my hair, and I walked out feeling and looking like a model. I paid $440 with tip.
Flash forward to the first time I wash my hair after getting it cut (three days). I noticed my layers were incredibly choppy, not like the feathered shag I had asked for, and that I was having a hard time combing through a particular spot. I thought something was in my hair. As I lifted my hair to check, I noticed one of the sections where the blond had been colored platinum was completely burned off, leaving about 3 inches from scalp to end. I started crying, because this was a huge section burned off. When straightening my hair, I felt as if I had stripper stripes, because nothing is blended together, matching in color tone and looks awful. I had text Summer to see if she could fix it, and i was not sure if I could make the appointment and would let her know. I did not confirm, my bad, but she had also not messaged me asking if we were still on for a few days, and I forgot. Then, the evening of the appointment, she told me she waited for me for over an hour for me to show up, and never confirmed with me in the first place. I wanted to get it corrected from her, but I honestly felt so nervous going back to someone who messed my hair up, that I felt like it was almost fate to not go. I was trying to style my hair this weekend half up, and the section of burned off hair keeps popping out of my pins. I REALLY hope it will be grown out by the time I get married next year.
I ended up getting my cut corrected by a Regis Salon in Gilbert, Arizona at a mall, and the stylist did a great job. The Loft salon has nice people, and I was really hoping for a better result. I am angry and upset about paying $440 for a bad color and cut (with a 20% off!!!) and I hope that other people will take this for what it's worth. Needless to say, I will never be back, and will definitely seek out a new stylist. read more