We came here hoping to support a small local business instead of going to a chain, but…read moreunfortunately it turned into a disappointing experience.
We arrived at 11:40 AM on a Saturday after a long day of travel the day before. On Google it states they close at 12:00 PM, on Yelp it states 12:30. When we pulled up, the open signs were turned off but the door was unlocked. Before my family even got out of the car, I asked the girl at the counter if they were still open or already closed for the day. She assured me they were open.
We ordered two bacon, egg, and cheese breakfast burritos. After placing the order, the employee went to the back to notify the kitchen, and we clearly heard the cook say, "Are you kidding me, bro?" The employee responded, "Nope, I'm being totally serious," in a very annoyed tone.
At that point, we felt extremely uncomfortable and told her it was fine and to just cancel the order. She tried to reassure us by saying it was okay, but we explained that it didn't feel right ordering food when it seemed like the staff was upset about having to make something that was still on the menu during posted operating hours.
Another employee then came out from the kitchen and seemed even more irritated, saying they had already started making the order.
Overall, it created a very awkward and unpleasant experience. We had actually been really excited to try this place because of the great reviews and because we saw the owners were from Thailand, where we honeymooned, which made us even more interested in supporting the business.
Many reviews mention how friendly and welcoming the staff is, but unfortunately that wasn't our experience. The two employees we interacted with came across as very rude and dismissive.
The food itself was tasty, and the mango smoothie was good as well. However, the uncomfortable experience surrounding the order made it difficult to enjoy, and it ultimately wasn't worth it. As someone who works in customer service/sales, I cannot imagine treating someone the way we were treated.