My wife went into labor 5 weeks early. At the time, she didn't even know she was in labor -- she…read moredescribed it as the 'constipation from hell' and we were both pretty confused and scared. We came to the hospital and met a calm and confident receptionist who helped us to the labor and delivery unit. A team of nurses walked us through delivery and the 12 days our little guy had to spend in the NICU afterward. We received excellent care and are grateful to the nurses in the labor and delivery and NICU units for saving our son's life.

Regarding my senior family member after a fall. No provider…read morecontact made with the out of state family other than a nurse call to say she was being discharged home and there was no concern that she would be alone in the middle of the night confused!! Nurse in ED WAS OBVIOUSLY FRUSTRATED and rude as my family member was obviously confused which was determined as likely normal for her. No one ever inquired. Education of care team regarding compassionate care is necessary. As a nurse educator I was disgusted by the experience on 5/20! https://www.facebook.com/share/14dkU4YFKE9/?mibextid=wwXIfr

Nurse Evelyn literally saved my life one time. A wild ride, great experience, but do not plan to…read morerepeat. She's the best.

In line with so many other reviews I am extremely disappointed with the service. I went in and was…read morediagnosed with Strep on a Tues. I was given two scripts. The pharmacy called and said they were out of one so called back at 5:03 to ask them to send it to another pharmacy. The clinic failed to call that one in before they closed at 730, leaving me in pain all night. After three days I wasn't feeling better so called to get a different antibiotic. After three calls I was finally able to speak with someone at 7:05pm. They simply told me they wouldn't call in another script, despite being told they would on my first visit, and would need to come in again the next morning. Obviously this would cost me another $350 out of pocket. Not to mention I can't help but feel like they didn't want to deal with me being just 25 minutes before closing. There are many good walk-in clinics to choose. Vanderbilt doesn't appear to be one.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.

I had a wonderful eye exam today with Dr. Nathan Podoll! This was my very first appointment and I…read moredidn't know what to expect. I found this doctor and his staff to be exceptional. They were very professional, caring and kind! I would highly recommend this doctor to anyone that is seeking professional eye care!! Robert Hayes....Spring Hill, Tn.

This is Luke a minute clinic, it's located at Walgreens. I went there with a flu type symptom, they…read moredid a corona test and told me I had slight flu, no prescribed medications, 12 minute vist that cost me $340 after insurance. Should have been around $120 without insurance.

Brought my stepdaughter in to have her finger x-rayed for a possible break. The waiting room was…read morenearly empty and they took her back right away. After more than two hours in the waiting room and watching 10-12 other patients come in, get treated, and leave, I decided to make use of the downtime and write a yelp review. I have been sitting alone in the waiting room now for the last twenty minutes, and it appears that everyone that works here has gone to lunch. This used to be a good walk on clinic, but it seems they have let things slip a bit. There are better options available for sure.

Bait and switch. Allows online booking only to be called back and told services are not actually…read moreavailable and next option is months away.

Im a New Patient with Dr. Adejoke Foluke Aina - Babalola and I have to say she is a breath of fresh…read moreair. She was kind patient and calm. That set the tone for healing. The staff were very supportive. I had a very pleasant experience.

Alicia is rather amazing along with her nurse Kristen. My child had some special issues and we were…read moreguided to the right referrals immediately. Will always be appreciative of this team with Heather at referrals too. Thank you.

We recently switched from a pediatrician in Franklin to Grace Pediatrics in Thompsons Station,…read moremainly because it is closer to our home. We have been blown away by the care that we have received from Grace Pediatrics! I am so happy that we made the switch, not only because it's closer to our home, but because we like it much more! I feel more supported by the staff, where at the other office, I felt like we were just a number to them. I cannot recommend Grace Pediatrics enough!

I had my first surgery at Franklin Surgery Center today and I had a very pleasant experience. The…read morefront desk staff was kind and welcoming. My nurse (I think her name was Marlene) was friendly and explained everything she was doing and encouraged any questions. I'd never had an IV before and she inserted it expertly and mostly pain free. The anesthesiologist was very patient and made sure I understood what medicine he was giving me and why and what I could expect over the next few days pain-wise. After I woke up my new nurse (cannot remember her name) was just as great as the first. She made sure I was comfortable and warm, promptly got me something to drink, and contacted my friend to come sit with me. The only reason I gave four stars is because when we were going over billing timelines what FSC told me was different than what the Care Credit website had said. I spoke to the office manager and he was able to change something in the system to allow me to pay on the timeline Care Credit had promised. I have a four star rating because this situation caused anxiety but wish I could give 4.5 stars because they were able to offer a quick solution. Would recommend this facility to anyone.

First and Foremost READ ALL THE REVIEWS before going!…read more With that said, I was scheduled for a colonoscopy today but I felt like this place isn't sufficient to perform these kind of procedures. This review is going to be lengthy so please be patient while you read it. First. The waiting room is very small and very crowded. The elevator is so loud so while you are in the waiting room that's all you can hear. Second. The front desk worker is not discreet when discussing copays. I was not told ahead of time I was expected to pay 1400 when I have already met my deductible. I had only brought my drivers license and insurance card with me because I knew I would be going under anesthesia and I didn't want my son to have to hold all my things. I told the front desk worker no one told me I had to pay my copay upfront she then said (in a snotty voice) yes they did they called and left a voicemail on August 20th. I looked at all my voicemails (because I keep everything from my drs and clinics) and there was no message left. I showed her my phone showing there was no call from them on my call history or any voicemail left. (She acted like I was lying) I told her I didn't not come prepared to pay and could they do the procedure and bill me since I had already went through the preparation process to have the procedure. She said I'll have to ask my manager. She came back and said if you could pay 1/2 we can do it today. I'm sorry what part didn't you understand when I said I didn't come prepared to pay. Again, I said I only brought my license and insurance card with me. She said you'll have to reschedule then. I was so frustrated could she not look at where I live and see that obviously it wasn't a financial situation it was I didn't bring a debit/credit card with me. ‍ All of this happened so anyone in the waiting area could hear. She could have shut the door, closed the glass window to try to respect my privacy but she didn't care. I literally felt 2" tall. I read one review saying the nurses were making fun of patients still under sedation. Another review said she was having trouble breathing and come to find out she had aspirated and that she had tried to tell them but they sent her home anyway. She ended up with pneumonia. I could go on for another 10 minutes but I will spare y'all. I immediately called my gastroenterologist and told her I wanted her to do it and I wanted it down at Williamson Medical Hospital. My Dr had referred me to Dr Sree to do my colonoscopy because my case is more complex and Dr Lindsey felt like he should do it. But no thank you. If he chooses a crappy location to do procedures like this here then I don't want him doing my procedure. Be careful using this facility and do your research before you go there. A medical place here in Franklin should have way more stars than just 3.

.paid 5000 dollars for knee stuff ....did very little good..... they don't returned you money when…read moreit does not work....get a real knee replacement it works ...... I had 2 knee replacement.....no pain now...walking great....go to TOA.....and enjoy life again . Wish I had done sooner....

Came to Magnolia Medical to check out their options for surgery free knee therapy. Everyone was…read morevery nice and helpful and they had a number of good recommendations, but I think they are a tad overpriced for the temporary relief they are offering (just my personal opinion), I'm sure that it's worth it for many, just not me...yet