I had an extremely disappointing and frustrating experience with this center. The administration team, Jessica, Stephanie, and April, are profoundly dishonest, lacking any semblance of integrity, trustworthiness, organization or professionalism. They consistently misrepresent their practices and fail to address serious concerns. The center is frequently out of ratio, leading to overcrowded and chaotic environments. This results in an ineffective and detrimental learning environment for the children. Moreover, they hire staff who are clearly unqualified and have no understanding of childhood development. This center is a constant revolving door of new staff that come and go and do trial runs on the children. No child should be a practice child for anyone. Children need consistency not unpredictability. The administration team is not open to any constructive feedback to help improve this center. Matter of fact, if you voice your concerns, as I have multiple times, they will take it personal and retaliate against you in any way they can. They discourage teachers from communicating to parents and being honest with them about this center's true practices. In fact, if you happen to ask about your child's day while a certain admin is in the room, like April, they will physically move right next to you and the teacher, and start yelling/screaming/singing extremely loud where you can't even hear your own thoughts.
Here are some very selected few examples of things I have experienced here. 1) The ceiling collapsed in the infant room while the children were there and admin prevented staff from informing parents. The only reason admin eventually informed parents was because I saw it myself when I walked into the room, I threatened to sue them, reported them to the state, and it collapsed again the next day with the babies in the room because they failed to repair it properly the first time. 2) my children have been returned to me dirty and soiled with DRIED stool in their diaper. 3) my child's coat was missing upon pick up. My child had to go home with no coat in the winter. I spoke to admin (April). The next day it was magically appeared. Turns out it was accidentally put on another child and this same person, April, told the parent of the child and teachers to lie and say it was misplaced instead of just being honest.
Here is what you can expect when walking in the center: either someone is sitting at the front desk or not. If not, expect random strangers to come into the building following parents inside. If someone is there, they are either having very personal and inappropriate conversations amongst each other, including the admin and teachers they have a personal relationship with (don't expect to get greeted when you walk in either) or your child may be sitting in the front because 1) a teacher does not feel like dealing with that certain child or 2) they are out of ratio in the classrooms and somehow sitting in the front desk with admin equals being inside the classroom.
The only reason I kept my children in here for as long as I have is because other places had extremely long waitlist, and fortunately there were some teachers who truly cared about my children (especially, Ms. Lisa, Ms. MeeMee, Ms. Kayla, Ms. Liz, and Ms. Natasha, all from different time periods). However, this admin team cannot retain staff. They either fire them because they advocate in the best interest of the children and speak up against admin, or they leave because they do not want to wish to continue to partake in this zoo. I have also observed admin bully and speak to staff in a poor demeanor, while allowing other staff members to get away with being physically aggressive to the children.
I strongly advise against enrolling your child here. Here, your child is treated like a business transaction. So many parents complain and pull their children out of here, which does not phase them because they know they can simply fill that spot with someone else, in which the cycle starts again. STAY AWAY from here. read more
