SAME EXPERIENCE AS CATHERINE!…read more Attention to Homeowners: DO NOT use this company to rent your property! And AVOID AirBNB as that who Great Mountain uses now to hide behind! Attention to unknowing renters: TAKE PICTURES of EVERYTHING that is awry! You will NEED THEM to prove what these people did (or didn't) do! !!! We arrived to find the house was incredibly hot. We turned off the heater, which we had assumed was the cause of the high heat. The thermostat on the heater, however was set to 72 and the house was in the 80's. The REAL reason for this hot house we discovered the next day. Evening #1: House was hot. We assumed the heater was on too high, although it was set to 72 degrees, it was much higher than that in the house. We turned the heater to "OFF". Later we noticed the fireplace wasn't working. Texted GMR, several times. Sent her pictures, which she said (hours later) that she "couldn't receive" text pictures on her phone. Weird! She should have this capability being that she is in this type of business! She told me to push two specific buttons on the remote, which we tried multiple times; the fireplace did not come on. She then sent me a link to a VIDEO "to learn about the fireplace". The instructions on the video did not make the fireplace work. She said she would come out the next day. Morning #1: Received a text from Tara saying she hoped we "had a great night" and to let her "know if we needed anything". DUH!!! HELLO? Didn't we CLEARLY communicate with you last night, TAra? She completely ignored the fireplace issues. I had to REMIND her, and she said she would come out to fix it that day. We arrived back in the house that late afternoon. House was now EIGHTY FIVE degrees and the fireplace was ON. We ran and quickly opened as many windows as we could. Several were found to be unlocked already - scary. One window didn't open at all, also scary. We texted Tara immediately. She said that she was there that day to fix the fireplace and, further, that she did not leave the fireplace on. Ok, so this scary fireplace turns itself on at will? Beyond scary and completely unacceptable. Tara then "casually" texted mentioning oh, BTW, that "the spa isn't working." Previously she told us " 'they' (she and some other unknown person) were "JUST THERE and had scrubbed it for our arrival". However, NOW she texts that "the spa company had been out the previous week, but they obviously hadn't fixed it. She further informed us that "the water is orange and that it was her fault for NOT checking before we arrived". Bizarre - she had PREVIOUSLY stated that she had scrubbed it prior to our arrival, and now it was her fault for not personally checking it?" Liars have to have good memories, INDEED. Later the fireplace turned itself back on. This was NOT safe or "okay" with us. Now we understood why the heat was so high the night before - it wasn't the house heater! The fireplace was turning itself on by itself! We quickly packed up and vacated. We tried calling Tara, she did not answer. We informed Tara that this was a fire hazard and we were not comfortable staying in a place where the fireplace randomly was turning itself on. Other issues: Dead and living bugs all over the inside of the house. Solar porch lights didn't work. Owner/Tara should have replaced those. No lighting on that porch - except for two bug-filled and very dim fixtures. Light bulbs inside and outside that were burned out. Outside light fixtures filled with dead bugs. GROSS. Bottom floor exit door was dead bolted with a KEYED lock. There was no key provided for exit! There was NO DOOR to exit the bottom floor in case of fire. Tara texted us A WEEK LATER that was "not a concern", as people could "climb out the window" to escape a fire! Long story short, she did not disclose things that were not working, she did not disclose things that were broken, or the fact that a floor has no legal fire exit! We do NOT recommend this property management company.

The cabin was wonderful! We had such a relaxing time. Our host, Tara, was so sweet and made us…read morefeel so welcome. While it was only my husband and I, it is set up perfectly for more guests. Lastly, the river was beautiful and offered such a serene view, especially at evening time.

Rented for one one yr from them. Home was supposed to be 3bed 2 bath. 3rd bedroom was attic without…read moreany ac or heat directed up there. When we pre walked the home multiple things were pointed out that she was going to have fixed or replaced and it never happened even the safety rail for the stairs to the basement. Some floors were replaced with vinyl before we moved in . The rest was old dingy carpet that they charged us 250 to clean when we moved out. Should have been replaced due to age. During the beginning of Covaid when pay checks were sporadic we were running late paying and they even charged late fees. A couple months before our lease was up I asked a question about the date of our lease. The office lady told me the information and said either one could elect to not renew the lease at that time. In this area finding a rental is almost impossible and they are well aware of that. I have 2 children and my husband. They waited till the last minute allowed to let us know the lease wasn't being renewed. Middle of December about 6 weeks after we moved still no one was living there. I also had to ask multiple times about the deposit and guess what they found things to charge me for. Its been 60 days and I am only now getting a copy of the reciepts. David Ritz and Rebecca Ritz and Mountain Country Cabin Rental should not be trusted or get your business. I have never not gotten the majority or all of my deposit back. I also have never had a landlord who didn't take care of things in a timely manner. Very disappointing encounter with them.

property: on the creek. this cabin isn't a cabin at all, its…read morea single wide trailer made to look like a cabin!! also, it has a major bedbug problem!!! do not rent this place!!!

Great getaway cabin! Clean, well stocked kitchen with pans, dishes, cooking essentials. Like…read morebeing at home, nothing overlooked here!. Hosts are very nice and accommodating. We'll be back!

From the owner: 5 Star vacation cabin rentals read more

This is one awesome vacation rental spot in the Smoky Mountains. It's over 5.5 acres and the creek…read moreruns right through the middle of the property. You can't see any other cabins from here...very private. For less than the price of a motel room you get a big cabin and the communications with the owner are prompt and professional before, during and after.

No issues. Great property management. She answers the phone at midnight, lol, I can attest to that.read more

I used Chrissy at Premier Properties Management to rent a vacation home in Murphy,NC. I arrived at…read morenight to pick up my key to the house from the company, and it was dark. She didn't leave any of the lights on for me to be able to find the property (there is one small sign almost impossible to see at night). It was raining heavily, so it took us about 30 minutes to find the business. When I finally arrived, found the lock box to the property and put the code in, there was no key in the box. Another 20 minutes later and she finally responded to my texts, saying she forgot to put the key in the lock box. She showed up 10 minutes later, and when we discussed it she promised me she would take some money off the rental. I just receive my $200 deposit back, and she didn't take any money off the rental as promised. Poor business, I would not recommend using her.

My colleagues and I stayed here during a challenging and bittersweet memorial service for a dear…read morecoworker. It was absolutely perfect for our needs, Everett and Lesa did amazing work making sure we felt comfortable. We found everything we needed and they were so kind. The cabins are charming - we stayed at Cabin #4. They made every effort to make sure it was a comfortable stay. Everything went so well, thanks to them for a delightful stay in difficult circumstances.

Ruined our trip! Cabin dirty. Garbage off porch. Boards everywhere which is why I got two flat…read moretires from nails. I had to get two plugs in two tires on two different days. I received a mean email about damage we didn't cause. Bedroom smelled. Dug through dust bunnies looking for smell. Never found it but I was charged $250 plus $100 cleaning fee for it! Holes in loft floor over bathroom. Could see straight in! Other guests in public areas were creepy! Nope! Keep scrolling!

Thank you so much to Amanda Dockery and the team at Exit. Amanda not only found the perfect spot…read morefor us, but then took shipments for us and got them to the builder so the home was ready when we arrived. She went the extra mile at every turn and the efforts of her and her office were greatly appreciated!

Thanks so much for helping us find our dream home! Not only are you all professionals (and it…read moreshows) but you are truly genuine as well! Helping us get acclimated to our new surroundings has been a great gift! Thanks again!!!!