I'm from out of town, and I'd never been here before. The dryer at my hotel was broken so I had…read moreabout 25 lbs of wet clothes to dry. Though a bit complicated to get started, Claire greeted me when I walked in, and walked me through purchasing credits, choosing the right machine, and hooking up to wifi so I could work. She greeted everyone as they entered and checked on people while she cleaned the machines. A fantastic gal. This was the nicest and cleanest laundromat I've ever been in with clean, comfortable seating and lots of folding tables. They also have a wash and fold service that I'm sure to take advantage of in the future.

So clean and the friendly staff was very helpful. The machines are well kept also. Lots of clean…read morerolling baskets to use.

Machines were good but place is $$$$ don't use cash / change and charge you to get one of their…read morecards and machines cost $$ more than other local places for same machines that still use change. Had I known, would have went there.... Came here cause of Yelp reviews but they are misleading given the above.

Love the Fluff & Fold service here! Travel a lot to…read moreRochester dropping my clothes off before my appointments and then picking them up later in the day is such a blessing! Staff, especially the manager, are absolutely fantastic! Thank you all so much!

Before I was renting an apartment with in-unit laundry, Made New was a lifesaver. It was always…read moreclean and staff friendly, helpful, and diligent. Good wifi and seating areas with outlets nearby to hang around; food, drink, and laundry supplies vending machines; chill and relaxed ambiance (though I think they play the same classical piano playlist every time). Would definitely recommend! A heads up for anyone looking to go: they close at 10pm but last call to start a load is 9pm. Once 9pm hits, they lock the doors from the outside and the employees probably won't let you in. I don't think it's necessarily a bad thing, but it's not very clear, so it could be made more obvious.

A couple of times a year I find myself at a laundromat. This may be because my machine is broken,…read moreor I'm traveling, or whatever the circumstances. No matter where or when, I seek out the cleanest and most reputable place to wash my clothes. I've been in some sketchy laundromats in my day. Sometimes it's sketchy people, sometimes it's sketchy machines that don't work right or are dirty inside leaving me to wish I could rewash my clothing elsewhere. Today is one of those days that I find myself at a laundromat. I am so grateful that MadeNew Laundry in Henrietta opened up. It's worth the little extra drive coming from Fairport to be in an environment that is truly kept immaculately clean and that I feel safe. On top of that, the machines are state of the art technology for washing without wear and tear on my clothes. They rinse and spin thoroughly and dry without cooking the fabric. I am very pleased by the outcome everything from my delicates to son's work pants. Upon walking in, I was given a friendly greeting by Jason who gave me a quick tour of how to get started with the payment system. You have a choice of purchasing a reloadable Laundry Card using either cash or credit card. Or you can download the Laundry Cat app and use a card or other electronic payment, like Apple Pay, and use the app as a virtual laundry card. I chose the Laundry Cat App. It's pretty nifty as it uses the WiFi to give you a status of the machines you have in use. It's easy to reload your account and it's easy to apply payment to a machine. Loading and starting up the machines was a cinch. Wash time is 30 mins or less. Dry time is 20 mins or less. The dryers are very efficient. All in all, it was an excellent experience for going to the laundromat.

Clean, good places to wait, and free wifi. They do also have a bathroom and the usual supplies…read morevending machine with a few snacks and drinks. I think the washers are a little on the pricier side, but still close to standard for larger size. You access everything with a card ($1) loaded by credit card or cash, which is nice except the card dispenser was broken when I was there and it was my first time here. Thankfully a nice guy was finishing up his laundry and passed on his card to me, which had $8 remaining and he refused to accept my quarters in return! The dryers are the style where you pay $0.25/6 minutes, which can be frustrating to guess how many cycles you'll need. They have the rolling carts to bring your laundry around and, even better, a few parking spots right out front for you to get up close!

I like doing my laundry here, but I do miss having access to the bathroom. They lock it after a…read morecertain time which sucks when you have a full bladder and no access to a bathroom and the laundromat is open late. Also, what's the point of having laundry attendants if they are not keeping the big washers cleaned out. Theres many times that I come and there is human hair or pet hair, and I have to bend in there and get it out on my own. Otherwise, nice place and machines are efficient.

This laundromat does the job and is better than most, but whoever owns it has really dropped the…read moreball. If you lose money in the machines, good luck getting anyone to respond calling is pretty much useless. UGH! The bathroom hasn't worked in ages, which isn't great either. It's clean enough, but walking in and smelling weed isn't exactly pleasant. I'm here to wash clothes, not come home with my laundry smelling like smoke. Parking can be interesting. The lot is now pay-for-parking, and I constantly have to deal with people using the laundromat spots just to go to Jines. There is free parking for the laundromat so That's all I got

Hands down the worst laundromat I've used in Rochester. They only plus it has going for is that…read morethey have pay range on some of the machines. Unfortunately two of them are out of order and have been for months. The laundromat is filthy. You can be here for hours and never see an employee come in or wipe down machine. For his last hour the very few pay range machines they have have been occupied by laundry that that nobody has ever come back to take out of the machines. This is probably the last time I'll come to this laundromat. I found a much cleaner one in the Mount Hope area that doesn't have any machines out of order. The only bad part is it doesn't have pay range but quock it is that if half the machines that take it are broken or unavailable?

The Adrian Jules guys recommended these cleaners and I'm glad I listened to them…read more Everyone is super friendly. They are also really up to date with technology, including their app that keeps track of order and notifies you when they are ready via app and text. They also have a kiosk for drop off and pick up available 24/7. I also believe they have pick up and drop off service to your home as well. Another plus is that they also have frequent coupons. So far they are my favorite dry cleaning experience in town.

This is the only place in this region of upstate NY area that does suede cleaning on site. Even if…read moreyou drive a good distance to get here, you'd still be getting better value than you would elsewhere (go ahead, get a few quotes). If I ever call with a question, i get a warm and pleasant response. Tip: don't expect to be in too much of a hurry when dropping off or picking up. Be a good human.

Good man good family brand new everything and I'm rocking with him til the wheels fall off. I'm…read moreglad they got something over there to wash your clothes with. I go early in the morning and I have no problem.

From the owner: Veteran, Minority, family-owned business. Clean, safe, parking, new machines large and small…read more Brand new Maytag machines.

Do not dry clean your suit here. I dropped my suit off for dry cleaning and three days after, I…read morerealized they changed all my suit buttons without notifying me. They broke my original buttons (which were made of pearl) and put on some plastic ones to avoid responsibilities. The place was able to give me a refund for the original buttons after I discovered the issue, but such act of trying to burry their mistakes from the customers made me wonder if I ever should go back there for dry-cleaning again. I wanted to give them 1 star but the person who handled the issue after the fact was benevolent and willing to take the responsibility for the company. Because of the attitude of that person I retracted my 1 star thought and give them an average 3-stars instead.

I'm not sure why it says this place is permanently closed since it isn't. The guy who works here is…read moregreat and my stuff is always done well and in a reasonable amount of time. Would highly recommend.

Decent laundromat! Right across from Wegmans on East Ave, being a pretty central location. 12lb top…read moreload (2.50), 30lb front load (4.00), 50lb front load (6.00), and 80lb front load (8.50). Has an ATM and coin dispenser. Parking lot in the back of the laundromat. Great hours and clean establishment. Definitely recommend!

I am not really sure what would make one laundry mat stand out from another. It is rare for me to…read morego to a laundry mat but my king sized comforter does not fit into the washer at my apartment complex. The washer that my comforter fits in costs $3.00. There are only 2 washers of this size and then 3 washers bigger than this then a bunch of normal sized washers. All of the dryers are one size but they are huge. My comforter fit in it with lots of room to spare which was nice because it didn't need as much time to dry since it wasn't shoved into a tight space. The dryer is 25 cents for every 6 minutes. I put my comforter in for 45 minutes at high heat which cost just under $2.00. Since I do not go to any other place to wash my comforter and I do not go to a laundry mat I am unsure of whether or not that is expensive. The place was clean and I have no problem going there. The people all seemed friendly. Overall, I will continue to come here to wash my comforter when it is needed.