A great experience, clean and quick! I love the confidence I wake up with and my master stylist, Kimberly, was great. Noelle, the owner, is fantastic! She truly cares about her team and customers. I'll definitely be coming back and recommending this business to my friends. read more

I have been to the Lash Lounge 4 times to get lash lifts. I naturally have very straight lashes that take some cajoling in the morning with the eyelash curler to get it perfectly curled. I wanted to save some time getting ready in the mornings so I decided to get lash lifts. Out of the 4 times I have been here, only two of the times my lashes actually stayed curled immediately after, even after following all the after care instructions. With a 50% success rate I would probably pass on getting lash lifts here in the future since they aren't cheap to get. read more

The Lash Lounge is not only for self care and pampering, its also a place to experience a family like environment. The owner Noelle is so welcoming and does everything to make you feel comfortable, relaxed and confident. The staff is very professional and goes above and beyond to make sure you walk away feeling so much better than the way you walked in. I've been coming to this place for almost four years and each time I come, my overall experience is greater than the last. I would recommend this the Lash Lounge as one of the Best places to not only enhance your look but a place to walk away feeling uplifted and a part of something special. read more

UPDATED: I've now also gone back to do a powder brow and permanent make up and I have to say there is no one you should trust to do this other than Noelle (the Lash Lounge owner). If you have been curious about permanent make up this is THE place for natural looking work that enhances your beauty. Noelle is very, very committed to learning all the cutting edge techniques and honing her skills so you're guaranteed to get great results. She's also very conscientious of what each individual needs to make the experience as comfortable as possible -- from her ability to build a trusting relationship that puts you at ease, to real-time coaching on what to do during the progress, and a wide variety of numbing agents, she has everything you need to help you look and feel your best. The services at the Lash Lounge are an investment in yourself and I can honestly say getting my lips tinted and permanent eye liner was one of the best beauty experiences I've ever had. Fantastic experience, zen ambiance, exceptional results! Sam does my eyelashes and she not only does a wonderful job applying the extensions, but is very responsive and inquisitive so you get exactly what you want every time. The owner, Noelle, is also fantastic. She's a perfectionist and oversees the studio itself to keep that great experience consistent. Recently, she also microbladed my eyebrows and I could not be happier. She created a natural, gorgeous shape and color that makes me feel fabulous. I learned they'll be offering permanent makeup too so this is truly a one stop shop. If you want to feel gorgeous this is the place to come. read more

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Quick update, after being a client for a year, I have mixed reviews... I love the multitude of services The Lash Lounge offers, but not all artists are created equal and there are limitations to the lash lengths offered. If you are wanting extra voluminous lashes ie: think lash strip looks, the Lash Lounge's lashes are more natural looking. If you have a favorite stylist, I would highly recommend committing to that stylist at all costs. As I stated before, not all artists are created equal and even though they have the notes from your session before, everyone does things differently (see attached). read more

Great until you need to cancel service. I had a membership. My best friend went into total kidney failure and almost died. She needs a transplant so I flew out to California to help her. I called to cancel my membership and thought I successfully had, but turns out they had texted me a PDF to print out, fill out, scan, and email back to them in order to cancel your membership. Are you serious? It's almost as bad as forcing people to fax you forms in order to cancel your membership. At least move into the early 2000s and allow people to cancel over the phone. I just remember calling and trying to cancel, and was distracted by my friend almost dying, so mentally marked it off my list. 4 months later I look at my bank account and noticed that I'm still being charged $150 per month. Now I've filled out the form and there's no where to send it to. It's not listed on the form. There's no email listed on their website. Please let me cancel my account... read more

I've never had eyelash extensions, but gave it a try when I saw the Lash Lounge was looking for models for their training program. The model program is $50 for the first set and a refill set. I also included a tip both times. Annette was the tech who did my lashes. She was really nice and had been going it for more than a year in Florida before she moved to Austin. She gave the info on the classic set and told me since I have really thin lashes, she was going with slightly shorter lashes -- she said my lashes wouldn't be able to hold onto longer/thicker lashes. The process took about 1.5 hours and they looked good. Before I left, they gave me info about how to care for the lashes. I couldn't get them wet for 24 hours. The following morning, I lost several lashes due to some eye stickiness. That first set was pretty much gone by the time I went in for my refill two weeks later. When Annette saw me, she said I only had 3 lashes left on one eye and maybe a 8-10 on the other eye. Apparently, in a full set they put like 60-70 lashes! In a refill they put around 30. Annette decided to go with an even shorter length for the fill to see if those would stay on better with my natural lashes. And sure enough, the refill set survived twice as long as the original set! While I really liked the look of the extensions, I don't think they're ideal for my lifestyle. I like low maintenance, and to have to refill every few weeks isn't the best fit for me. However, I would recommend this salon! If you need a good tech, ask for Annette. read more

I'm loving my new lashes. Ask lots of questions. Tell them what you want and the look you are going for. Listen to the aftercare instructions. Don't forget to get your parking validated. My lashes have reduced my morning routine because I wake up looking fabulous. This is my new self-care. I signed up for one of the memberships too. (Update to be provided later) The shop is not pretentious, the front desk staff is nice and they respect your time. I usually listen to an audiobook or podcast while my lashes are being installed. I love, love , love the blankets they provide. (Sometimes it's cold in the salon). read more

The Lash Lounge - Threading Services Near Me - Austin, Texas

The receptionist Jasmine is an Angel!!! Explained everything about memberships and prices to me perfectly when I was so confused and asked about it. Definitely recommend read more

I signed up to get lashes done to help Stylists complete their required sets to be "Official Stylists" or whatever. It was $50 for this appointment, one refill and eyebrow threading. Figured it was a good deal and came in to get the Volume set. Toward the end of the application of the lashes, I asked how many times she's done this because I've gotten extensions done for years and this time was definitely different. Used fingers to hold things down while doing other things. It was weird She said 5 weeks and 3 sets a day they should have them practice a LONG time on a fricking mannequin or something before doing this to people. Anyway it was finally done and.... yah not good... like, at all!! They're fricking jacked and I didn't even keep my follow up appointment. She also didn't do the eyebrow threading but I didn't give a crap. I just left. Wish I didn't pay $50 dollars for this. They're horrible and I wish I could get them off Fucking waste of time and money - for sure *pictures I included are one from here on Yelp that they say are Volume Lashes - then mine* Not the same whatsoever. Horrible read more

The Lash Lounge - Volume Set - Threading Services Near Me - Austin, Texas

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I booked an appointment online for an eyebrow threading because I need a place close to my newer house and well needed the appointment. I loved that it was super convenient and they had times that worked for me and my schedule. The lounge inside looks nice, chic, and comfortable. I really do mean comfortable. During my eyebrow threading, I was on the most comfortable bed and I could have fallen asleep. It makes sense to have these types of beds as the other services they provide can take a few hours. I am not an eyelash girl but I may change my mind now. haha I was able to park in the garage and get my parking validated before leaving after I paid for my service. It was also nice to have my receipt to email to me. Note, I felt they took the 'Rona seriously. Staff was wearing masks properly, hand sanitizer available, and taking of temperatures before service. read more

I absolutely love the lash lounge and staff!! I have been going for a few years and love the memberships and benefits! it makes it so easy to keep up with my lashes. I highly recommend them for lash extensions and threading (as I've done these), but I'm sure they're amazing with their other services as well. Thank you so much! read more

So sad to report this place is horrible. I hate leaving negative reviews but this place unfortunately deserves it. I had called to reschedule my appt and they didn't have availability (totally understandable) but since my work schedule has changed I wasn't sure I was going to be able to continue with them. When I mentioned that I might need to cancel, she said "sure" and quickly sent me a cancelation form. No information about freezing my account or options about weekend appts. I asked for the form to be emailed and was told it was TEXT ONLY. After not being able to figure out how to fill out a pdf via text (???) I called again the next day and then she was able to email. When I asked to chat to a manager about the form, because I had some questions...she said she didn't know when/if they'd be available. I'm sure other locations are wonderful but AVOID this location at all costs. Don't waste your money with rude people. read more

I *love* Kimberly T. and highly recommend. The lashes look fantastic the entire time between refills. I've been going for about a year and the experience is consistently awesome. I've also seen other stylists as scheduling allows and you really can't go wrong - they set a very high bar. Have tried several other places in Austin and this tops it, hands down. The materials and talent are clearly next level. read more

The lash lash Mueller was very clean, very organized booking and a great checkout process. I am a lash newbie and the process was explained to me very well. First of all, looking was very smooth and professional, they took my card and explain to me that a service fuel be charged if I do not show up to my appointment. It was sufficient parking coming to the location, and if you park in the garage, they validate parking. I don't think I was mentally prepared to actually really sit there for two hours but my technician was wonderful, she let me move around to stretch a little and knew when to talk/let me relax I got the lash aftercare kit, with the soap and the brush and the aftercare was explained to me very well, my retention right now is wonderful, I've probably only lost a few lashes and I believe it's because they really prepare you to know what to expect. Overall, my experience was great and I highly recommend this business. read more

Becoming engaged and anticipating my upcoming nuptials seemed like the perfect excuse to finally jump on the lash train (despite the steep cost). I took advantage of a great Black Friday special for my first set. Being a newbie, I was nervous and worried about the maintenance required. My technician, Monika, was amazing, and perfectly created the look I was going for - natural looking, emphasized lashes, without looking gaudy or tacky. The entire experience was very relaxing, and my comfort was her top priority. I was worried that the lashes wouldn't last long for me, as I work out vigorously daily and sleep on my side. Yet, two weeks later, they were still looking pretty good! I went in for a fill earlier this week, again with Monika, and am again blown away by how much I love my lashes. To be honest, after my wedding is over I likely won't keep up with them because of the price, but's it's definitely fun in the mean time! I'm glad I chose this location for the superb experience and care. read more

The Lash Lounge - Threading Services Near Me - Austin, Texas

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Booked an appointment with Rachel A. They wanted a deposit for the appt. Then they kept calling with issues- can you get here early? She won't have time to thread your brows. She just walked out the back door and we now have no time. Who runs this place ?? What a joke!!! Luckily I found a better place and was thrilled with the results!!! Thanks Oasis !!!!! read more

This is definitely one of the best places to get eyelash extensions in the entire city of Austin. They are clean, professional, and talented. Noelle, the owner, does a great job giving each of her technicians a thorough training and this location, along with the Westlake location, have some of the best in all of Austin. I even had a beginner technician on one of my appointments, and my eyelashes were perfect!! Whether you want Natural, or Big Thick eyelashes, they can do it all. And if you're like me, I fall asleep for one, long Lash Nap...and I'm done! I have been extra cautious during COVID regarding safety, and I was so impressed how safe, and clean I felt. I also love how easy it is to book online. I truly can't say enough good things about this place. I'm addicted!! read more

The Lash Lounge - My latest visit during COVID! This is a hybrid set of lashes. - Threading Services Near Me - Austin, Texas

I got lash extensions at "The Lash Lounge. I paid an additional $30 for consultation to choose the right style at the cedar park location . My bday is tomorrow and my lashes look horrible. I called on Thursday to speak to the owner/ manager but they have not returned my call. This is what $130 gets you . I've been having lash extensions out on for over 8 years and I was always pleased with the quality until now. I work hard for my money and would expect o" Lash Lounge " to make it right for the customer. read more

The Lash Lounge - Lash extensions put in on this past Sunday at "Lash Lounge" at the Mueller location .left message for owner. Has not returned my call. - Threading Services Near Me - Austin, Texas

I'm giving 3 stars because of the actual product of my lash lift, not the customer service necessarily. I went in a few months ago for a lash lift. I came home and one of my eyelashes was significantly less curled than the other so I reached out to the Lash Lounge & they were quick to get me in to fix that set of eyelashes. Unfortunately even after I got it fixed, it just didn't look right. I've had other lash lifts and this was by far my worst one. On top of that, now 2.5 months post lift, my eyelashes are extremely over processed and brittle. From what I can garner from the reviews, this is a good place to get extensions, but from my personal experience, I would not recommend as a place to get a lash lift. read more

This was my first time having my lashes done. Juliana was very professional and such a sweet person, she explained everything as she went and answered all my questions. I highly recommend The Lash Lounge-Mueller as well as Juliana. read more

The Lash Lounge - After/before - Threading Services Near Me - Austin, Texas

So I am going to give you one star review Just because I cannot give you a zero. The owner of the salon saw my review on yelp and commented and then she canceled my account right away without even me submitting the cancellation form and then I'm not even gonna be able to use my last credit of $68 that she already charged for. It's a very shitty way of doing business just so you know when you charge for something in advance and you haven't provided any services. read more

The Lash Lounge - So the manger told me that it's my fault that I am missing a big chunk ... - Threading Services Near Me - Austin, Texas

I was really looking forward to my first appointment at Lash Lounge, however I was kind of disappointed with the outcome. During the appointment some glue got into my eyes, but I know that can sometimes happen. This morning, (1 day after getting my lashes done) I woke up to one of my eyes being very sore and it is quite painful to look around. There were also some lashes glued to my bottom lashes. My lashes came out ok, however for the price and being booked with a Senior Stylist, I was expecting a better experience. read more

The Lash Lounge - Threading Services Near Me - Austin, Texas

I've had the pleasure of getting my lashes done and the experience was wonderful! The front desk staff was so warm and welcoming and so was their luxurious & clean space. My lash stylist was Tracy and I could not have been more happy with the job she did. She is a true artist. I wanted to go for some volume while still looking more on the natural and she was able to achieve the exact look I was going for. She takes her time and truly listens to what you want you want your lashes to look like. And they were so comfortable and light too. I loved having them over the holidays to look extra glam for all the "get togethers" I had. Love my lashes: I hardly ever have to wear mascara, use much less eye makeup and I even think they make me look more awake and youthful! Highly recommend this business for your lash extension needs, you won't be disappointed! read more

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I adore Kimberly Tonche-Diaz! I have followed her for the last few years now & will continue to! She always does an incredible job & I'm constantly getting compliments on how beautiful my lashes are. She is always on time, extremely knowledgeable, & very professional. I highly recommend her for all of your lash needs! I pre book my appointments with the front desk staff & always receive reminder notices which helps me keep up. Thankful for Kimberly as well as the receptionists up front! read more

Whatever you do, be 100% certain when you book an appointment. They don't check email and there's no automatic ability to reschedule online. If you can't reach them by phone, they'll charge you anyway, even if you contact them. read more

OK, so I was super nervous about being a Lash Model but....it was a discount and I was in need of some "me time + pampering" so I signed up. I let my lash tech Yoanna know that I was nervous (had a bad experience somewhere else in the past) but she was so calm and explained what products they use to bond the lashes, narrated the process as we got going, and I felt a lot better. I've had my lashes done 4x in the past, all at different places (usually for an event), but Lash Lounge Mueller surpassed every experience I've had. As for my tech, I was fortunate enough to be assigned to Yoanna! She is so professional and gentle-I literally fell asleep (nap included!) As a mom who finds time for self care few and far in between-I highly recommend her, 5/5 for sure! Thank youuu for making my eyes pretty Yoanna! read more

Every 2 weeks for a fill is ridiculous. My lashes did not even look good after 5 days. They say they looked normal for 1 week when I sent photos. Waste of time and money. I've had lashes for 6 years and this is not reasonable. Would not even give 1 star. Just wanted to make people aware. read more

Very professional and clean. My tech was very attentive and did exactly what I asked for. I am coming back for my touch up in two weeks!

I've had multiple bad experiences here, but the one that made me truly drop this business all together was when I made an appointment for a standard brow tint. I've already had issues with this in the past where they would cancel my (confirmed) appointments or completely forget to schedule me all together. I was a few minutes late to an appointment because of a hold up at work, which I communicated with them. When I was two seconds down the road, they notified me that my appointment was cancelled and charged me the full $30 dollars for the service I didn't receive. When I tried to get ahold of a manager I was redirected multiple times for flat out told that they weren't even in the building. All I wanted was my $30 back and I was met with incredibly rude and horrible customer service. From what it looks like, many people have had a similar experience to mine. It's incredibly disappointing when a business will refuse to even speak to you or try to solve your issue. Zero stars and I will never be booking again. read more

I'm new in Austin, have tried visiting a couple of lash extension salons, however, both times, I had to ask the staff to remove them because of too much volume & made my eyes look more droopy & tired than they already are. I came across the Lash Lounge where they had a promo for a classic full set. My lash extensions look amazing, exactly what I envisioned, thanks to Mallory! I went to a great artist with extensive training in advanced techniques, super friendly & made me at ease from the start! I loved how my eyes looked - there's just no comparison! My eyes appeared livelier, much more symmetrical. Will definitely go back! read more

Absolutely love lash lounge! I've had my lashes done there a couple of times and they look and feel great! Def recommend! The salon is well appointed and lush. They provide blankets and everyone is so sweet! read more

The Lash Lounge - Love love love my lash lounge lashes! - Threading Services Near Me - Austin, Texas

I started going to the Lash Lounge since they've opened. I was curious about this place because it's very conveniently located for me. I called and spoke to the owner, Noelle, and she was super helpful and accommodating. Told me about the opening specials and I was also able to express my concerns about getting the lashes done. (I've had a bad experience before, years ago.) I see Tracy at this location and I look forward to it every time. She is great! We have fun conversations and most of all the lashes I get are amazing. I look for more of a natural look and I have gotten so many compliments since starting. The lashes feel great, there's no pulling at all. The confidence that these lashes give me is wonderful! I would definitely recommend this place, and I would definitely recommend Tracy as your lash stylist. Thanks ladies! I love my lashes! read more

Absolutely love my lashes and beyond happy with the services!! Almost cried when I saw my face after as I felt so beautiful and had no clue what to expect. I'm so excited to go back and get my fill in 2 weeks :) read more

The Lash Lounge is THE place to get your lashes done! When I go, it's always an experience of comfort and luxury. From the moment you walk in the door you are greeted and offered a beverage (sparkling wine, water, YES!!!), your stylist then leads you to a comfy bed where you can be draped with a plush blanket, you snuggle in and wake up to beautiful lashes! The staff are friendly, professional, and knowledgeable and their customer service is top notch! They provide an amazing relaxing experience that I look forward to every 2 weeks!!!! read more

Super disappointed w/ my experience here :( I got a hybrid set of lashes (quite expensive here so I was expecting high quality). The woman who did my lashes was really kind and worked quickly, which is why I'm not giving this experience 1 star. However my lashes immediately began to fall out within the next few days. I've gotten lash extensions for many years from many places & have never had so much immediate fallout before (I follow the aftercare steps religiously and sleep on my back so I know it's not from anything I did wrong). I emailed the lounge through their 'contact us' box on the website and didn't get a response, so after two days so I called them. They said they couldn't find my email, and thus they hadn't heard from me within the first 48 hours of receiving my extensions so they wouldn't be able to fix the lashes for free. It's now been barely over a week since I got the lashes and every single extension has fallen out. I woulda strongly suggest others to not spend the $$$ here as their products seem to just not be very high quality. read more

I went in for a lash lift and the stylist used way too tight of a curl and applied the solution too high on my lashes, causing them to bend back and touch my eyelid at a 90 degree angle. it looks terrible and it's impossible to apply mascara. I went in for a 'correction' that didn't help at all. Now there'a nothing I can do about it because they said my lashes are over-processed. so I'll have to live with this for a month or longer. read more

Happy with technician, not at all happy with results of lash lift/tint. I get better results with eyelash curler for free.. thought about going back for extensions but feeling a bit ripped off left me wanting to cancel. read more

I've been going to The Lash Lounge Westlake and Mueller locations for about a year on and off now and all I can say is WOW. Attention to detail, great customer service, clean environment. And not to mention I always walk away with a great lash fill. I usually go with volume and length, and my lashes always get great compliments! I recently moved to the Mueller location and was impressed with the consistent quality I've come to know and love from The Lash Lounge Westlake hills, so great to have a wonderful lash bar in my neighborhood! read more

I'm new to lash extensions, but I have a hard time believing that any studio could work harder to be more welcoming and friendly than Noelle and her stylists. I'm really glad this was my intro to the lash world. read more