I'm not sure where things exactly went wrong... Well, I have my suspicions the issues lie with the…read moreowner, Lauren.
I thought I found my go-to stylist, Staci. I travel FT and always schedule my hair needs around being in Indy. She always did a great job and enjoyed our laughs and conversations.
And then it happened. I wasn't pleased with my hair. And rather than rectifying the situation, the salon has done nothing but run me in circles.
Sadly, I've been cursed with especially thin hair and have been cursed to wear extensions for the last 15 years. And I've worn them all. Weft, tape-in, iTips, Clip-ins, halo, and now Fusion/Keratin.
This was my first time doing Fusion/Keratin extensions and my first time doing extensions with Staci. Wow! The first time they were fabulous! Why lie, they were PERFECT!!! However, my first adjustment I had never been so disappointed. They were short, lacked any luster and the adjustment was more expensive than the initial purchase and installation. Oh, and half of them came out within the first 2 weeks. (Spoiler alert! Fusion/Keratin extensions should last 4-6 mos and should be replaced , see photo taken from website. If attempted to be reused, it is a very meticulous process that was not done correctly, therefore, did not work. Staci used iTips OVER the keratin immediately after taking them out and on the first adjustment.)
I tried working with Staci to rectify the situation fairly, but it's clear Luxe does not stand behind their work or appreciate their customers. My hair looked worse than before and once the pieces started slipping out it was very choppy and looked horrible.
(Side note that should be mentioned: On the initial installation, not once, but twice, I drove 2 hours RT, from the east side of Indy, and blocked at least 4 hours each time to have my extensions installed. Not once, but twice, I wasn't able to get them installed because the color was wrong and then they weren't delivered in time. This was 10+ hours of my time unaccounted for. Did I complain, no. Because I understood mistakes happen. That was my first mistake.
I've made several attempts to reach out and rectify the situation fairly between both parties. The only solutions I were given were not acceptable to me. (They offered to take out the extensions or add more, neither which were reassuring to fix my hair.) Rather than calling me, as I requested several times, I was ignored and blocked on messenger, the only open communication I had at this point, and have not received a single returned call, even when I emailed and was told by the manager, Lauren, that Staci would call me. She has not.
I have finally gone to another stylist to have my hair properly fixed. It was with my new stylist that I learned that everything she did was incorrect. Putting iTips over keratin was not a suitable option and that the hair is not meant to be reused, but if so they are only reusable after a very thorough and time-consuming process. I've never pretended to know anything about the process, but clearly whatever was done was not fit to do so.
I'd have given two stars because I did genuinely enjoy Staci... until she seemed to block any of my messages on FB.