BEWARE of THE LASH BAR!!
Faulty products!!
I had my lashes done two days in a row at THE LASH BAR cuz the first set fell out in clumps overnight!! My eyes burned and burned for several days after each appt.
I went back the very next day to have them fixed, my girl had quit (kinda wonder if there is bad morale) the new tech got to see how badly my eyelashes were falling out. She then informs me that the company only offers a 15 minute courtesy fill (as if they are doing me a favor by fixing their own sloppy work) I paid for them and they didn't deliver!! So she gives me my 15 min and possibly 5-10 min more because we got talking and she lost track of time.
No sooner than me getting home, an eyelash or two fall out, I don't panic because I know one or two can be normal but by the morning they were all over the bed and my face. So frustrated by now,
I call The Lash Bar and the girl tells me it's their policy to never give refunds, only try and try again.
Whaaa? NEVER give refunds??
Are they saying they will NEVER mess up, therefore no refunds are necessary? Or is this how the owner takes advantage of her own clients? She also says that you only have two days to come back for a 15 min fill, to fix their own mistakes, unbelievable! It's not MY fault my eyelashes are snapping off, I should get a full session because that's what I paid for, not whatever they can get done in 15 min, what a cheapskate! She set up her policies so she would never ever be on the loosing side, even when it's her salons fault.
Anyway, I leave a message for Melissa the owner to call me ASAP but I never hear a peep back from her. I call again in the next couple days and am more firm about talking to Melissa, they finally get her to call me back. She tells me it's the company policy to never offer refunds, I ask her "aren't you the owner?" She says yes. I tell her it's in her power to refund me and then she goes around in circles about how she can't get the money back from the girls cuz she already paid them, I politely remind her, is irrelevant to me. I paid for a service with an promised end product and that product is defective so I need a refund, it's not that hard to understand.
I ask her if they all use the same glue just to make sure the problem wasn't an off brand glue or something and she says yes. She wants me to come in yet AGAIN and have someone else work on me for 15 min but that she might offer me a few extra min. I told her I did not want to do it all over again, to end up with the same results, same glue, same results. Then she hangs up on me, I try calling her back but she obviously turned her phone off. I leave her a message to please call me back ASAP and I get a text the next day saying "sorry we were disconnected" that's it, no call, no relevant text, nothing.
I do not trust Melissa and neither should you, a business owner that does not take responsibility for her business mistakes is a business you should run away from. She set it up so she is always in a "win win" situation, pretty selfish. Her business will go under if she continues to care for her customers last.
If she decides to pay me back my money, I will post an update. Don't use this place! read more