Whether you are looking to adopt or not, this is such a great place to relax, turn off the outside…read moreworld, and play with kitties! The cats are obviously well taken care of. The room is comfortable and a great place to hang out!

very cute and relaxing, wish they had pasteries when i went but either way very good. you can tell…read morethe cats are well taken care of, especially the one with a disability.

I adopted Zoey last July and she has been the best dog. She's loving, loyal, protective and she…read moreloves playing with her toys.

I recently adopted one of the beagle pups from the hoarding case and I cannot compliment the staff…read moreat the CNY SPCA more. The last time I adopted from there was years back, a cat, no offense to the previous administration but the improvements are amazing. They respond very quickly to any questions or request to see a pet after application is done. The kennels are all clean, animals well cared for. The don't leave you hanging for days when you call, ask questions or do application. The front desk ladies are extremely professional and well organized, as good, much better actually than other rescues I have seen. They have you bring in current dog to meet potential adoptee which to me is a GREAT idea, the young man that handled that was extremely knowledgeable and kind. In todays world of so many needy pets, they are the light at the end of the tunnel, wonderful people and amazingly professionally run. The adoption fee is also very fair considering how much it includes, getting a pet already spayed or neutered is a huge plus. I would recommend adopting from them to all who are looking for a furbaby to add to their family, Bravo SPCA!

They took care to send me pictures and hand feed my dog when he was too anxiety riddled to eat on…read morehis own. The owner was friendly, but the lady who was working when I picked him up seemed annoyed and handed me my dog over the fence which didn't feel safe. My only other complaint was that it was excessively noisy and I couldn't discuss my dog properly through it.

My sister recently died and my old mom, with a dog and cat of her own, couldn't take care of sis's…read moresweet old dog, a Boston Bull. Tiny Tails Inc. (Jeff and Tammie) fostered and found a home for her within a week. They let me know exactly what I had to do to get Fannie the dog ready for new ownership. Not only that, they really loved and appreciated the old gal. These two are dog angels, and a great local resource for the canine community. I really appreciate how much they care--they don't take their responsibilities lightly. Highly recommend. Thank you Jeff and Tammie!

I purchased a home last year and told my husband that when we acquire a home, I want to get a dog…read more We already have 2 orange & white tabby rescue kitties and wanted to add to our family. I contacted Helping hounds dog rescue and filled out an application. Their process is rather simple- fill out the application, provide your veterinarian contact number, and have one reference who knows you call them. Once they approve you, you are free to go and visit all the dogs (protection of the animals i'm assuming and it's a great thing!). The whole process literally took a week. I was able to go to the rescue, tell them which dog(s) i was interested in and they let you walk them and hang out with them before you decide. They even let me "trial" a dog home because I have cats. I feel right in love with my dog who was "Cheers" at the shelter but we renamed her "Ginger". The fee paid (i believe i paid $600) covered all of her vaccinations, neuter, vet visits etc. All of these fees go back into the shelter. I had a phenomenal experience and was matched up perfectly with my dog. I love, love love her and i would highly recommend this rescue if you're looking to give a dog their forever home. The staff were incredibly friendly, kind , and reassuring. They take excellent care of both the dogs and the adopters wanting information. I would highly recommend Helping Hounds Dog rescue!!

Helping Hounds has been very helpful to me. I cannot complain about them in the least. They are…read morecaring, they listen, and they do everything they can to assist. They honestly love animals and are very good to people. I recommend them all the time and always will. Thank you, Helping hounds!

5 stars for customer service, 1 star for cleanliness. We needed an FAA-approved pet carrier so that…read morewe could take our cat on a plane. When we arrived, there were a wide array of carriers available and we weren't sure which one to buy. One of the store employees went above and beyond to help us find the right carrier, even going online to double check our airline's size regulations and recommending other items that we might need. She also opened up another register to personally cash us out rather than have us wait in line. I was surprised (in a good way) at how much she was willing to help us. The store is apparently being renovated right now, but the dust and dirt is out of control. I worry about the birds and small animals in the store breathing that in 24/7, as well as the employees. The carrier we selected was absolutely covered in dust and dirt, to the point that the employee who helped us got a duster to brush it off for us and it created a huge cloud. Everything we bought from the food and water bowl attachments to the carrier was covered in a layer of dust and dirt. Also, the floor is unsightly and in disrepair. I hope that it's included in the renovation project, because it really needs updating. Even with the renovations in progress, the level of dust and dirt on the merchandise is unacceptable. There needs to be at least one employee dusting and facing the items on the shelves daily. I've worked plenty of retail jobs, and most of my former managers would have flipped out if our merchandise was that dirty, renovations in progress or not. I would shop here again, but not until the renovations are done, the shelves and displays are wiped down, and the merchandise is properly cleaned.

Dog Grooming: Things started out okay with one of the groomers, but it got worse over time. The…read morewomen in the area (no men) spend their time laughing, joking, gossiping not paying close attention to their dogs. No management cameras to monitor groomers. First couple of appointments were fine. Then, on the first bad occasion, the groomer used a shampoo that made my dog's hair fall out in small clumps. When I questioned her, she said that my dog probably had an allergy. Okay, I can understand that might happen. The next appointment, when I returned, my dog's fur had been gouged on her backside by clippers (this was later verified by a groomer at a professional salon). When I asked the groomer what happened, no apology, no explanation, just "It'll grow back." I was not happy and when I questioned the groomer about why it happened, I got no plausible explanation. I left and decided not to return unless absolutely necessary. I do not recommend PetSmart for dog grooming. There's too much staff playtime going on instead of paying close attention to the dogs. Managers are not monitoring the groomers. Sadly, PetSmart could be a top-notch company with great employees, but the people chosen for this location are poor examples of professionalism.

I just wanted to send you a "Big Thank You"…read more The process of adopting Snowy (cat) from you and your foster organization - NYCATCOAL was efficient, smooth and quick. I appreciated it because I was so looking forward to having her join me and my family quickly. As a family member now, she is wonderful, a doll. Snowy is adapting quickly. Within a couple of hours she was walking around, eating and doing her necessities in her litter box. She follows me around like a puppy. She is still getting use to Bentley (dog) but has no issues with him. And he, none at all with her. We have set Snowy up for a general vet appointment for Tuesday, April 22nd. Basically, to establish a relationship with her and the Rockaway Veterinary Service Vets. Thank you once again for putting your trust in me and my family. Our adoption of Snowy is a serious and lifetime commitment regardless of anything to us. We are hoping that our reimbursement/contribution of $300 dollars which is nominal will help save other cats like Snowy. In the future, I would like to donate to your cat fostering organization. Please let me know how and where I can send our donation? Thank you again for Snowy. Our adoption of her means the world to us!

Killed my kitten. Have had other places in Cortland who did my spaying please don't go here if you…read morelove your pets

I had two of my parents' cats spayed/neutered here. Don't be fooled by a bad looking building. The…read moreinside is a completely different story. It's clean. It's welcoming. And the lady upfront is just a sweetheart. I can't say a single negative thing about this business. The price is very reasonable especially for elder folks. Both of the cats healed up pretty fast.

These people should be avoided at all costs . I took healthy kitten in and not even an hour they…read morekilled it and all it was , was a spay job . Find another place before they murder your dog or cat

Everything i have shopped here many times.And had a good experience every time. I have purchased…read more many pets here and shop for their food and toys many times

i bought 2 fish from there last week woke up this morning to both of them dead due to ick and it is…read morenow on my 50$ betta fish. so i can say i will not be buying anything else from ack's exotic pet store. buy at your own risk.

Disgustingly rude receptionist blonde with snobby attitude was flirting with my fiancee while I was…read moreattempting to adopt a cat for my child. We came a very long distance to adopt the cat, she argued with me because we did not have the" perfect conditions" set up for adopting , gave no constructive advice about where to go locally to find veterinary care that was immediate, then threatened that the pet my son had picked and played with for over 10 minutes..we could not have, could not put a deposit on...and that the pet would more than likely be adopted. Furthermore that we should consider adoption agencies closer to our home. What an absolutely nasty idiot she is, and she should be fired. We have so much to offer the animal, such a big and beautiful house with a loving family ...SMH. Fire that I'll gotten thing that pretended to care...hating on animals and kids! Never go here.

We came to Humane CNY over thanksgiving weekend and were able to find a great addition to our…read morehousehold during the waiver adoption fees event they had going on. Financially we were able to give a donation during the holiday season in addition to buying all the essentials to bring our girl home. But it is nice that they have events such as this where families who might not be able to part with all that money up front can take home a new family member, spoil them a little, and hopefully give back throughout the year rather than just paying the adoption fee. I was impressed by how clean the cat room was and how happy the cats seemed. The volunteers didn't seem to know much about the individuals and the lady working at the front desk was a bit brash. I also do love that it is a non kill shelter. The only thing that brought it down to a 4 was just the harsh attitude behind the desk.

Cute little shop that has unique pet accessories. You'll find things here that you won't find at…read morethose major national pet shops.

First time shopping here and I loved it! There are a lot of…read moreinteresting products for your dog. The owner of this business is very friendly, knowledgeable and passionate about what she does. She answered all of our questions about our delicate frenchies allergies and sensitive stomach. I would recommend this store! Plenty parking area.