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The Jackson Apartments

3.5 (56 reviews)
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Updated over 3 months ago

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Mold
Patience H.

HONEST REVIEW from someone who lived here almost 5 years. This place looks nice on the pictures, but the entire foundation is falling apart. We had trouble with our floor the moment we moved in (2019). It was coming up on the edges and when we were moving furniture around one day, a piece chipped off. Ofcourse I called the office and was going to be charged around $500 to have it repaired. When they came to replace the flooring, I got a call at work saying they needed to rip my entire dining room floor, part of my kitchen & living room floor because it was wet underneath and they needed to let it dry. My first thought is MOLD. I had been hospitalized multiple times for my asthma and knew this was the culprit. I ended up hiring a professional to come and test the air quality and the floor to see what types of mold were present. The results came back that there were multiple types of mold present including one that is rarely found inside homes. The manager at the time (Lauren) continued to blame us, saying we must have let the toilet bowl overflow, or our washer, or our dog spilled water. Unfortunately for them they left the replacement floor boxes inside my unit and they read "100% water proof." After the flooring was repaired, they offered to pay me back all the money I had spent for this inconvenience (hotel stays, dog boarding, mold testing) as long as I signed a release agreement saying I can't sue them if this happens again and later in the future if I develop health problems because of it(including death), I can't sue them either. I didn't sign in. Another big problem we had during our stay was the maintenance lady Jen. If you're paying almost $3000 in rent, you expect the workers to be friendly. No, not Jen. She would dog the crap out of everyone, just waiting for someone to say something. It got to the point I had to request for someone else to do the maintenance requests in our home because she had no idea what she was doing & she would give you attitude straight to your face. I've also seen her with so many different men in the vacant units. She goes in with one and comes out with her hair all messed up. It's crazy that this has been going on for so long and no one cares. This is the number one reason we started looking elsewhere. COCKROACHES. Every single time a person moves in or out, you'll get them. When our neighbors got evicted the end of 2022, we got them so bad. Yes, we told the office, but we had a newborn and didn't want him exposed to the chemicals. I did everything I could to keep them out, but it was disgusting. I through everything away when I moved out to prevent one from following us. If you have kids, be aware that there are a ton of children outside unsupervised. Last year there was a 10 year old boy going around the neighborhood lighting fireworks at people and the cars. Parking here is terrible. If you don't get more than one parking spot when you move in, make sure you remove your valuables from your car because I promise your car will get broken into. Cops are here at least 3-4 times a month. I even watched a lady get her kids removed by CPS in 2022 while I was at the pool. Lastly, yes Jill seems "nice," but please remember that she works for a corporation and will do anything to keep her pathetic job. She is not your friend.

One of the main entrances leading to the center courtyard, BBQ, pool, laundry area. Always kept nice.
Sean S.

My wife and I have lived at the Jackson Apartments since March of 2015. Currently in a 2 bedroom with large backyard area. I'd have to say the girls that run the office right now are hands down the best so far. Super friendly and always ready to help. They really make you feel at home. The complex is always kept nice and clean. Parking is the same as any other complex where you get 1 permanent spot and one first serve. I really love the remodel they did inside and out. The laundry room is nice with new appliances this year also. Pool and bbq area always look nice even tho I don't use them. They do have a small gym which has just enough to get in a good workout any day of the week. Can't say if it gets crowded because I have my own gym but it was nice to use when I did. No troubles with any other tenants here either.

All of our water shutoff notices for December

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Always super quick to resolve any of our work orders! Super trust worthy and professional.

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Ask the Community - The Jackson Apartments

Review Highlights - The Jackson Apartments

Lauren did a phenomenal job, doing her best with everything being done electronically hence, COVID-19.

Mentioned in 12 reviews

Read more highlights

Paloma

Paloma

(57 reviews)

Been living in the Paloma apartments for close to two years now. Wanted to recognize how awesome…read moretheir maintenance team is. Anytime we put in a work order, they're here either the same day or the next to fix the issue, and we've never had to worry about getting someone out here! Thank you to Ricardo and the rest of the maintenance team!

I'm really conflicted writing this because my boyfriend and I actually like our apartment and the…read moreoverall vibe here, but the amount of misinformation we've dealt with in just 4 months is honestly unacceptable. When we were apartment hunting, a huge selling point was being told that each leaseholder would get 7 guest parking permits a month. It sounded like a decent plus to the nightmare parking situation (virtually no guest spots or street parking in general; $150/month for an extra parking spot with a year-long waitlist). Instead, we found out the leasing agent completely LIED to us--it's actually 7 permits PER household, not PER person. I know we did not mishear this during the leasing process and that we were explicitly told we would receive 21 permits in total for the 3 leaseholders we had for our unit. When I brought this up, management admitted we were lied to, but they didn't even offer a single solution or credit for the $10-per-pass fee we're now stuck with. It feels like they'll say anything just to get a lease signed. The lack of communication between the office and security is just as frustrating. I've been kicked out of the "24-hour" business center TWICE by security because they weren't told the correct hours. I actually had to email a leasing agent myself and show the security guard the email on my phone just so she'd believe me--and even then, she took a photo of it like she still didn't trust me. It shouldn't be the resident's job to train the building's security on their own amenities! On top of that, we've already had to re-sign our entire lease two months after moving in because the office messed up the numbers on the original documents. While the unit itself is modern and I appreciate the gym and the package lockers, the "unseen"parts of living here are exhausting. The fire alarms go off at 3 AM for no reason, the power has flickered out multiple times, and it took around a week to get a working microwave when ours died. I still have 11 months left on my lease, and I'm genuinely worried about what else was a lie or what else will break. I'm mostly upset that they admitted we were lied to by their agent and took no action to make it right with us. If you're looking to move here, I'd suggest getting every single promise in writing, because their verbal word doesn't seem to be honest. I will keep this updated.

Moss Creek Apartments

Moss Creek Apartments

(21 reviews)

Marianne is AMAZING! I lived at Moss Creek for 6 years in 2010. When I came back in need of an…read moreapartment 15 years later, I walked in and she knew me by name and started to chat like time had never gone by. She assisted me with getting an approval so quickly so I could move in right away. The pool has been redone since the last time I saw it and literally looks like a 5-star resort pool. Moss Creek is truly a home with all of the birds, sanctuary, fish, and beautiful greenery. Everyone loves the property and cares for it. Its the perfect place to live and I am so grateful.

Unfortunately, Yelp removed my last review due to, "duplicate content," so I'll repost this one in…read morea more concise way. Here is everything you need to know about the best place to rent in Garden Grove, Moss Creek Apartments, from someone who has lived there approximately a year and is a current resident: -Pool, Jacuzzi, Cabanas, Barbecues, Outdoor Fireplace -Clubhouse with fireplace -Full gym replete with restrooms, showers, and saunas -Amazing community -Maintenance of property is handled well, always -Beautiful koi ponds throughout property -So desired that there is a long waitlist to get in -Management lives on-property and is more-inclined to maintain it actively because of that Here is what you need to know about the bad, which is just for consideration and not to be used as a general representation of the property: -Subterfuge is management's modus operandi as it concerns resolving anything outside of maintenance concerns -Management regularly uses reports that go beyond maintenance concerns against tenants -Management leaks privileged and/or information expressed in confidence maliciously to other tenants -Management lives on-site and utilizes social stigma against tenants they do not like -Anything you report that is not a maintenance concern will first be denied, or they will otherwise attempt to invalidate it regardless of seriousness -Racism, sexism, sexual assault, discrimination, and many other issues have occurred here and continue to occur here over the years -Management goes out of its way to dissuade tenants from speaking out when they have been mistreated -Expressing these concerns openly results in invalidation, degradation, and the spreading of rumors about tenants Everything in this review is readily verifiable, especially the all-important positives, with a little bit of research and attentiveness. I hope that any prospective tenants take this review with a grain of salt, because even where management fails, the community is ready to ensure everything is handled with sensitivity, empathy, and the utmost attention to community wellbeing!

Magnolia Plaza Apartments

Magnolia Plaza Apartments

(5 reviews)

I've lived here for five years. The property was sold a few years ago and the new owner selected…read moreManagement Works. That's about when my problems started. A variety of unfortunate "coincidences" have happened to me. My car was vandalized more than five times, my laundry was vandalized and the neighbors are constantly banging on the walls and dragging chairs, which should be expected of the lower classes. Unfortunately, this property is centered on catering to tenants with dogs. The manager keeps her dog in the office. The grass is just a toilet for dogs and isn't fit for recreational use. The most egregious act by The Management Works is when they were uncooperative with the police by refusing to release video surveillance showing suspects. This happened much more than once. I would not recommend this place to anyone. I developed fibromyalgia this past year, it's caused by trauma. Freedom is a right.

I lived here for about a year. It's a great little complex. People keep to themselves. Parking is…read morenever an issue, so you can feel comfortable with inviting friends or family over. There's plenty of parking on the street and even inside during regular business hours. The manager is nice and attentive. Maintenance is always quick. It's quiet and even though it's on a main street, La Palma Ave., you'll never have an issue exiting the complex as the traffic is never bad. Also, freeways are right down the street, like the 91 and the 5. I would recommend this place to anyone looking for a quiet and comfortable place to live. It's not luxurious but it is quaint and it offers a nice little pool, bbq area, two laundry rooms, and pets are allowed. Pricing is also fair in my opinion. Never had an issue with crime either. I would 100% move back here when a two bedroom opens up.

The Jackson Apartments - apartments - Updated May 2026

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