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    The Ivory Rooms

    4.0 (1 review)
    Closed 9:30 am - 2:00 AM (Next day)

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    11 years ago

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    Friern Manor Country Hotel

    Friern Manor Country Hotel

    (3 reviews)

    £££

    Probably one of the best locations in Basildon's surrounding... however the service was mediocre,…read morewaiters were well dressed but with low restaurant skills. The courtesy was an optional. The food was absolutely inedible. 2 stars for the live music entertainment ( the disco music at the end of the dinner was a weird mix of provincial radio music and teenager's iPod) and obviously because, like for everything, the only important thing is the company!

    I was here last weekend for a customers christmas function…read more The hotel is set in its own grounds and although we arrived in the dark it looks like a very old building. My customer treated me to the evening but I gather the tickets were £45.00 each. The entrance room at first glance is very small, I did think is this it at first! However, they use this room to offer a glass of champagne prior to going to the table. The ballroom was set for dinner and a great job had been done of dressing the room and the tables. The company I was with had three tables out of approx 30 , with a mixture of all sorts of companies. Each table had three ice buckets of assorted wines and jugs of beer were provided throughout dinner, to be fair they kept us well supplied throughout. Dinner was usual Christmas fare but I must say was very good quality which i didnt expect for this type of do. At 9.30 pm the table service stopped and a free bar was opened up. The only draw back ( and the way they get you ) is that the bar was tiny and staffed by two people only - therefore you had to queue for drinks for at least 5\10 mins. Now luckily we had several young lads in our group who saw this as a chance to chat up some of the lovely looking young ladies also in the queue. They kept the rest of us "old ones" supplied with a never ending glass of brandy. After dinner the disco started which everybody seemed to enjoy. The night was wrapped up by midnight and the usual scrum for taxis started - a great night and if I get an invite next year I would like to go again.

    Greenwoods Hotel & Spa - Library Suite

    Greenwoods Hotel & Spa

    (1 review)

    Don't be deceived by the prestigious Spa website and promises of a premium professional service -…read moreafter my visit I decided that they don't exist !! My massage was the worst I had ever had with poor technique , inexperienced staff and non existent customer services . I went to the Main hotel reception afterwards to notify them I wanted to make a complaint and was given the details of who to email, after 10 days I had no reply so on 7th Jan I sent a copy by registered letter to the Hotel Manager but as other people on here have already stated on their reviews no one at Greenwoods is interested in contacting you let alone deal with any complaint Below is a recap of my sorry experience that my poor daughter bought for as a birthday present for me in the belief that I would have an afternoon of luxury and pampering ...... how far from the truth that turned out to be !! Be careful before you spend your money at this place . "After filling in the questionnaire I was shown into a room and told to get undressed - when the therapist left I realised there was no where to put my clothes so had to put them in a pile on the floor. As the massage started I asked if the pressure could be increased 3 times as to be honest it was just like having oil rubbed in with no pressure and very poor technique . I was told that it was a Swedish Massage and that she could only increase it a little. I have had many massages over the years and am fully aware of the difference in massage techniques and this was poor. She did improve around the shoulders but unfortunately was unable to sustain the pressure and we reverted back to ' rubbing in oil' . The last straw came when she announced that she was going to give me a Hand and Arm massage - this amounted to rubbing oil into your arm and stroking your fingers At this point I gave up any hope of getting the professional massage I had expected from Greenwoods Spa and waited for the disappointment to end - which it did after 45mins instead of 50mins !! I was asked if the pressure had been ok and I said no. She apologised and asked if I would like to speak to reception I said ' yes please' I picked my clothes up off the floor and got dressed and went to the Spa Reception to find no one there - I visited the Ladies Room went back to Reception and still no one was there. At that point I left and spoke to the Main Reception who gave me the name of who to contact to complain . The rest is history !!! "

    From the owner: Greenwoods is no ordinary hotel Alongside overnight stays we…read morealso offer the following services: - Weddings - Conferences & meetings - Parties & balls - Private dining - Lunch and dinner bookings - Spa days - Gym & spa memberships - Fitness classes

    The Ivory Rooms - venues - Updated May 2026

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