1. The Irrigator

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Rockford, MI

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The Irrigator

3.0 (2 reviews)
Closed • 8:00 am - 4:00 pm

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King Water Wells

King Water Wells

(5 reviews)

Our existing well failed, requiring us to replace it with a new one. After receiving multiple…read moreestimates, we decided to go with King Water Wells. Very glad we did. Despite facing some unexpected site challenges, they brought the job in on time and on budget. We needed a clean site and they accommodated this requirement nicely. Any new well installation will disrupt the site, but they worked hard to minimize it. Their staff were, without exception, pleasant, professional, skilled, and hard working. It was a pleasure to work with them and they deserve your consideration if you're looking for a new well installation.

On the good side, they answer the phone and call you back…read more They also show up. On the bad side, they charged 50% more than the estimate ( given 30 days before by the same fellow who did the work) and the up charge proved to be without basis. I asked why the labor charge doubled from $400 to $800 ? The answer was that the job took longer than estimated. Good answer if true. It wasn't. Then the worker added he estimated 3 hours and they charge $160 an hour and they arrived at 8:30 ( It was actually a little after that). I pulled out my phone and showed him it was 11:40. 3 hours 10 minutes. At $160 an hour the labor charge should not have been more than $508. The worker was red in the face. He was irritated- I guess because he was caught. He fumbled over his words and mumbled that they had an hour travel time. As a rule service companies don't charge for travel, the company builds it into it's hourly rate. But even if I accept that they do charge for travel, my house is 9 miles from the office. A call was made to the main office. The labor charge was reduced by $200. No apology. No admitting a mistake. I didn't bring up the overcharge on the parts. I wanted to but-the worker was getting too rude. In addition to the overcharge, the worker broke a water pipe to a guest house. No one's fault. It was old galvanized pipe. But he didn't fix it or offer to. In fact, he said he could not. He demonstrated complete indifference about leaving the guest house without water. Someone was staying in the house. The pipe needed to be fixed. I went to the local hardware store, bought three fittings and a piece of pex pipe and made the repair. I'm not a plumber or a well worker, just logical. The repair took about 1.5 hours with my travel time included. I think most of the older workers at King Wells must do a good job. The reviews I read before I decided to hire King Wells tend to support that conclusion. The worker at my house was on the younger side. That of course does not excuse the padded labor charge, rudeness or leaving the customer with a broken pipe unresolved. Dave B. Newaygo

The Irrigator - irrigation - Updated October 2026

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