Very friendly, efficient, and competent. Mike also liked my Pope joke!…read more Just finished another super repair experience! Jose and his cousin Jason were super knowledgeable,, friendly and efficient. I had struts and brake pads done at a very reasonable price with a good discount. They even contacted my car warranty company to see if they could reduce their reasonable price even more. Super experience. I highly recommend this expert and fair team! Give them a try!! You won't be disappointed!

The absolute worst place to take your car. Please do not go to this location. The manager Mike is…read moretrash and so is his staff.They misdiagnosed my issue to the point where they had to replace my turbo for free. They half a$$ replaced it without replacing the oil line. Now my car is leaking oil and smoking a week later. They refuse to fix the issue. Also, they overcharge you for everything. My job used to get work done by them and now will not do business with them. Please avoid this location if you care about your car, money, time and sanity.

My problem wasn't diagnosed during the first visit & the alarm light was no longer showing so they…read moreonly charged 100.00 (on top of the $290 something that I had to pay just to bring it in.) Within a mile of driving it the light was back on, I had scheduled another appointment for a week later for something unrelated. When I came in for that appointment (which included a diagnosis) they said that they couldn't diagnose it & that I would have to make a separate appointment & pay for them to address something that they didn't initially take care of. When they called to give me the diagnosis for the second visit, there was something fishy about how it was being handled & I was told that one repair would cost over $2000.00 & a second repair would cost over $5000.00 & the story kept changing (plus I was told that my car wasn't safe to drive.) I wasn't having any issues with my car until they told me during the first visit where they never fixed what it was brought in there in the first place. I read some negative reviews that described my situation to a "t" so I told them that I wasn't having any going to get a second opinion. They called backed twice trying to scare me into getting my car repaired by them. Even when I came in that first time I didn't feel like they gave much regard to me with regards to customer service, it was more about what was convenient for them & I was dismissed.

Brought our vehicle for routine maintenance. They try and charge quadruple and upcharge for…read moreeverything. After getting the truck back ( refusing extras) having trouble with additional things. Went elsewhere and paid over $1,000 less than what they quoted. Beware.

Called KCC Car & Truck Care and scheduled an appointment to bring our 7 year old Chevrolet Equinox…read morein for an error code we were sent from Onstar that needed looked at. We got their recommendation from our Costco membership and they are certified as a trusted service center. We were very happy with the friendly service we received there. Josh and another lady were helpful and gave us great service that day. The problem was solved at a fair price which was explained to us before the job was completed. Great place! I just made another appointment for tomorrow to have 2 other problems taken care of.

We just took our honda civic car for service recently and KCC did a great job again. At first, we…read moretook our car to a honda dealership to check what was causing our car to overheat since we were within that area when the overheating problem happened (it was a heatercore leak and overheated). The dealership then told us about the price which was beyond our budget and decided not to proceed. I contacted KCC after and ask if they can fix it....to make the story short, Kudos to KCC again for the great service rendered. The good professional people there did not also overcharged us w/c we were so happy. I highly recommend this family owned place for car services. Thank you again,

Dan spent a while in my car to make it right, highly recommend, the best tuner around!!read more

Would absolutely never take a vehicle there again! Went with my son there to have his car tuned, he…read morewent to school to be a mechanic and he built the engine himself so he knows what hes doing. First appointment we both saw how unprofessional they are by the level of arrogance they showed twards my son like a generational thing like he didnt know what he was talking about and that they were far superior in their knowledge of cars. Were not able to tune his car due to a couple small issues that had to be addressed. Fixed the issues and took forever to get it back in to hopefully get the job done. Had a long wait to get back in and the service was even worse! They changed a part they thought was the problem, didnt end up being the problem and they said they could not move forward because they didnt know what was wrong. Tried charging for the part that was not even bad and handing back a car that was still not tuned and when questioned why he was being charged for this part especially when they still didnt do the job they were going to be paid for the technician says " im not helping you with shit if your going to give me attitude". Wow how's that for customer service? Terrible place dont waste your time or money going here!

Mike and his team are all - stars! My car is almost 20 years old and thanks to their body work it…read morelooks brand new. The team is professional, fair and quick! I'd recommend them to anybody!

Top notch auto body shop ! Communicated all the way through in my claim and the work was…read morebeautiful. Car looked brand new upon completion!

Had a custom 3" exhaust system install on my dream car that has been in the works for almost 2…read moreyears - with that, Rob worked patiently and quickly on my request and just knocked it out of the park. Absolutely beautiful / pipes were molded and tucked up out of the way of everything-just amazing. Highly recommend anyone to check these guys out. Will definitely be a returning customer for any projects moving forward.

UPDATE 02.28.23 Rob reached out to make it right with us…read moreafter hearing all the troubles we've been having with our car. They offered to have our car towed to their shop at their own expense and give it a thorough engine check. We very much appreciate their solid commitment to stand behind their work. Our vehicle is still being repaired as of now but we have high hopes everything will turn out well. I'll post an update soon as we're able to drive our car again. ORIGINAL REVIEW 02.24.2023 Beware. I should have listened to my instinct with only the 2 reviews it has here. Brought our GMC to repair flat tire & check on the AC. They did some repair to get the heat going and was told it's not a good idea to check if the cold is working from the AC since it's winter and to wait til Spring. They told us alternator might need replacement for over $1500 but can wait. A day after we brought the car home after paying almost $500, engine was making sound. Called to report the problem and didn't heard back. The sound from the engine became more evident as days go by. After we brought home the car, I felt it's not the same anymore with the sounds it was making. True enough, after few more days, the 'emergency engine' safety came on while we were driving in I-355. SUV had to be towed since it won't start anymore. Mechanic from Gamboas inspected it after it was brought there and we were informed the whole engine has to be replaced. We were told oil was depleted even though the oil indicator shows 40%. Before bringing it to Gear Headz, our SUV didn't have this huge of a problem except for the flat tire we brought it in & minor concern with the AC that was still working. The ladies there were so nice though but the service work don't was questionable, on top of the high service price tag.

Thankfully CHASE investigated TRS and agreed that shoddy work was preformed and I was able to get a…read moreportion of my money back. Unfortunately it was no where near the $11,000 put out.

I stopped here because my tires were flat. One of the gentlemen helped me out free of charge. Very…read morehelpful and nice!

The customer service representatives were very kind and helpful. They did a wonderful job with the…read morecar and kept everything very clean. They even had a towing service that made life easier. Repairs were quick and they kept you updated on text.

To be fair, the work they did seems solid…read more My tesla was rear ended in August of 2022. They billed just over 21,000 for the repair. They were well compensated by the persons insurance that hit me. DanRich Carstar customer service is the worst I've ever dealt with in any business I ever patronized. My car was dropped late August. This repair shop was chosen because they boasted that they were a preferred Tesla repair facility, which I was told meant they would have priority access to parts. Tesla does have an issue with parts, from my research. My car was finally put into structural repair on Nov 3. They have an app to update their progress and I was given weekly updates. I was told that my car would be ready for pick up on December 23. I was specifically told that any delays in pick up would be communicated by a phone call. My area was forecasted for a winter storm on December 22. I called to confirm pickup on December 20 & 21 and 22. No return call was given. I showed up to pick up my car on the 23; the facility was closed. They had a sign on the door. They did not return my calls or message. They did not change their voice message to alert anyone of the closure. I called the following week, assuming that missing a few days because of the storm, my car would be ready the following week. They did not send me a message until January 6, saying at that point my car was entering reassembly. They updated my pickup date to January 12. I picked up my car after hours on the 12th. When I got in the car, I noticed that the steering wheel leather was peeled off. I left the car and returned the next day. After a wait, I was addressed by Rich, of DanRich. He had no explanation of why my wheel had the leather peeled off. After a brief discussion, I was assured that a new wheel would be ordered and installed at the facility expense. I called the following week, as I was told it would take a week to receive the steering wheel. I followed up with Jordyn at customer service on January 19 and was assured I would hear back by the 20th. I gave her to the 27th to call me back, they never did. I was given excuses of how they didn't hear back from anyone at Tesla, that the issues in getting parts was far out of their control and that the peeling on the steering wheel was probably from my oily hands. It's a shame that a business such as this does everything in their power to not take responsibility for the easiest thing they can control....how their customer sees them. All they needed to do was tell the truth, instead they lied, sidestepped responsibility and pointed fingers at anyone and everyone. I won't use them again, and If this review can help one person to choose any other repair facility, then it accomplished its goal. Not that it matters if they can bill 20K to every car they bring in.