I first came to The Hop while visiting Coldspring, and at first I was thoroughly satisfied. The food is what you'd expect from the exterior - greasy, yet satisfying. The diner atmosphere was cute. However, my issue with this restaurant sits on a personal level.
For the last few months I've been training a service dog for a veteran suffering from Post Traumatic Stress Disorder. He goes everywhere with me, as the state law permits.
Human Resources Statutes of the State of Texas
Section 121.003 (I) states:
An assistance animal in training shall not be denied admittance to any public facility when accompanied by an approved trainer who is an agent of an organization generally recognized by agencies involved in the rehabilitation of persons who are disabled as reputable and competent to provide training for assistance animals, and/or their handlers.
In other words, it is against the law to bar a service dog in training from any public facility in the state of Texas. Now, if this restaurant is considered "private" because it is not a chain restaurant, then I apologize.
As I was finishing my meal and gathering my belongings to leave, I was approached by what I assume was the manager. She stood there looking at me and who I was with, and rudely asked, "So, who's blind?" to which I responded, "I'm sorry, neither of us is blind,". She then proceeded to tell me about how dogs are not allowed in restaurants and that we would need to leave. This was in front of the entire restaurant (no bigger than your local dairy queen, mind you), so all eyes were on us. She concluded with how "next time [I] need to tell them before coming in". I'm sorry, but there definitely won't be a next time, ma'am.
I understand that people see a dog in a restaurant and automatically jump to the conclusion that he/she must leave. But this was no way to handle the situation. My dog had a service jacket on, with the words "service dog in training" on both sides. He also was the epitome of what a service dog should have been; He came in at my side, sat while I ordered, ignore the dropped food on the floor (which was not sparse), and immediately laid down beneath the table and slept for the duration of our meal. He did nothing wrong.
The other issue I have with this is the sheer rudeness of the woman who attempted to handle this situation. The majority of disabilities require service animals cannot be visually seen. You can't see deafness. You can't see seizures. You can't see diabetes. And you most certainly can not see a traumatic stress. Had I been my dog's forever partner, I would not only have been incredibly embarrassed, but I would have been forced to explain why I have the dog (she asked), which defeats the purpose. The purpose of a service dog is to resort a semblance of normality into the person's life they assist. For a person with diabetes, the dog allows them to go about there day with the assurance that a change in their blood sugar levels won't go unnoticed. For a person with seizures, the dog allows them to relax a bit and notify help before the seizure occurs (possibly saving their partner's life in the process). And for a person suffering from PTSD, the dog, my dog, will allow them to enter back into society and keep them in reality. My dog will awaken his partner from nightmares, passively alert him/her of people approaching, and ultimately give him/her a reason to get up in the morning and continue on. But if rudely asked "Who's blind", the solider who will most likely get this amazing animal will be singled out, embarrassed, and potentially sent back into a destructive episode. All of this, because this woman assumed I, a college student with a dog in jacket, was bringing my dirty pet into her restaurant with no good reason.
According to the ADA, if it is not obvious what service your animal provides, places of public accomidation may only ask two questions about you and your service dog:
. Is the dog a service animal required because of a disability?
. What work or task has the dog been trained to perform?
Staff cannot ask about your disability, require medical documentation, require a special ID card or training documentation for the dog, or ask the dog to demonstrate its ability to perform the work or task.
I apologize for this novel - I understand that most people looking for a review of this restaurant are just looking for a good, fast, local burger or shake, and should therefore be undeterred by my review. However, I could not let this situation go unshared. I do what I do in the hopes that somewhere, someday, someone that I may never even meet will have their life returned to them because of the love and time I've given to my little boy. He is my world, and I can't imagine how hard it will be to let him go. But I will. It is also my duty to educate the public. People need to know the law, and know that people with disabilities have the same rights as everyone else. read more