They never open on time. If they can't be there at 10:30am then change the hours. It has happened…read moreto me every time I have gone.

Great service and cool products! The staff there is really nice and helps you out!!! If you're in…read moreSanta Cruz make sure to come by!

This place is awesome...Cane is a wonderful business owner. Super friendly and helpful. I came in…read morenot knowing what I needed and he hooked me up with all the right gear. Thanks to him I'm in vaping heaven. Other places do their best but this place is the best. Thanks again!!! Aaron from the rug shop

I stopped here on my way out of town after a visit. I actually walked out of a shop right before…read morecoming here due to customer service. I'm glad I did. This shop was absolutely solid. The dude running the store when I walked in was on top of everything. Welcoming, knowledgeable, and honest about products, just a solid dude. Not my first time in that area, when I'm back I know where to stop.

This place deserves at least a 6 star review. After running around town looking for a particular…read morepart for a cape, they didn't have it (nor did anyone else in town), but who I assume is the owner got me all set up. This is by far the most professional, well stocked, and easy to deal with shop in Santa Cruz. Folks should take lessons from this dude on how to run a business. This is the only head shop I will go to in Santa Cruz. Thank you for reminding me that customer service does still exist.

I frequent smoke shops ALL OVER THE BAY AREA from Frisco to Monterey to Oakland to Napa to San…read moreJose. This smoke shop, by far, IS MY ABSOLUTE FAVORITE ONE IN THE ENTIRE WORLD!!! Their prices are awesome. The quality of everything is amazing. Their variety in everything is endless. But the customer service of the shop owner is beyond priceless. And he makes sure that the impeccable customer service is absorbed and trickles down to every single employee he hires. The employees have ALWAYS impressed me at this shop making it a breath of fresh air coming here no matter who is behind the counter. And if by some crazy reason they dont have whatever you are looking for, they will go out of their way to get whatever you want in stock very soon. Star Zone gets my vote UNDOUBTEDLY for the "World's Best Smoke Shop Ever In All The Land"!!!!! Love you guys!!!!

An excellent shop! For anything and everything related to tobacco--whether it's cigars, pipes, or…read moreroll-your-owns--this is the place to go. Honestly, I've never in my life encountered such an attitude toward customers! They don't just try to push products on you; they take the time to help you make the right selection and provide detailed information. A good selection. The salesperson explains everything about the assortment perfectly. An excellent shop with a proper humidor room! The cigars are always in perfect condition--never dried out. There is a wide selection of both Cuban and non-Cuban brands, offering everything from classics to interesting new releases. The staff is extremely knowledgeable about the inventory. I definitely recommend it!

Great selection of cigars fair prices…read more Mo was very helpful! They also offer a variety of tobacco products

Brenda was amazing! Super helpful and just so nice to us shopping ! 10/10 will be coming back!read more

PipeLine carries an amazing selection of locally crafted glass pieces at great prices. Quality you…read moredont see often in other smoke shops filled with mass produced crap from overseas. Do yourself a favor and pick up your next piece here for something truly awesome that you will love. The staff is super friendly and never made me feel like I didn't belong. Go see Uriah or any other team member for quality service! Never going anywhere else again for glass. Share something beautiful with your friends.

Good products, happy people, great location. If you're on the Westside this is the spot.read more

In November 2021, being a disabled regular customer, I was grossly and horribly mistreated by their…read moremanagement and banned from the store. They placed false charges against me with the police that resulted in illegal incarceration and felony charges and we are filing a $22 million ADA lawsuit against green spot and three brothers. If you have been mistreated by them, please contact me Richard Leet ricardino10000@gmail.com the company rebranding to escape litigation will not work in a federal court of law under the American disabilities act

I see bad reviews here. I've been here a couple of times and the owner or staff was friendly, and…read morethe prices were good. Didn't have any issues.

Holy crap!! I spoke with the owner to ask him what to do about a missformed glass pipe. The mouth…read morehole was made way too small to clean. This was discovered after some use. It had only been two days since the purchase. The owner said to bring it down to his store and he'd look at it. I said it was used for 2 days. I said I couldn't clean it properly. He said he couldnt resell it. Did I hear him right? He knew it was used and encouraged me to bring it down. It sounded like he was intending to help me. I took my little pipe to the store, and walked in and did the formal greeting. I explained that I was the one who called. He acknowledged our conversation. I showed him the pipe where it was made improperly, he said it was up to me to pick the right one. WTH? Are you kidding me? Why have me come in with a badly manufactured product, slightly used, if you had no intentions of helping me. His business didn't catch the flaw and now it's on me to take the "hit". I asked him, point blank, how are you going to resolve this? He said it's your fault. We're talking 20 bucks. He sells 2 for 30 bucks. If you do the math.....what did he have to lose, except my loyalty and being a regular customer. For less than $10 he has no care in the world. I did mention that he is not supposed to resell pipes brought back, since we have covid. He shut up real quick. Buyers Beware. This guy has zero customer service. I've always known, a company is only as good as their customer service. If they have no support for a customer, then it's got to be money first. I do not recommend this business on many levels. He now has gone in the opposite direction since I last left a review for this store. I would drive many more miles to find a reputable company that has customer service and that will assist a customer when a problem should arise. Convenience is no longer a condition of patronizing this discount store. So, save your gas and find another source for your smoking needs. I threw a $20.00 lesson in the garbage. Damn, the turnout could've been so much better. I need a smoke!

I can't say enough good things about this shop. The owner is extremely kind, knowledgeable, and…read morealways willing to help without rushing you. He's very generous and truly cares about his customers. There's a great variety of items, and I never leave disappointed. This is hands down my go-to smoke shop and the only one I've gone to. He has high quality products and they are 100% authentic!

Bought a Flum Mellow from here and it was defective right out of the box. It tasted burnt like…read morecigarettes from the first hit and had little to no vapor or effect. I called right after and was told that once it leaves the store, it's the customer's fault--which doesn't make sense for a product that was clearly faulty from the start. When I asked about checking devices in-store, the response I got was dismissive and unhelpful. Customers shouldn't be expected to "test" a brand-new product just to avoid being stuck with something defective. Disappointed in both the product quality and the customer service. I wouldn't recommend buying disposables here.

Bought an excellent pipe there. Still using it months later. 85 characters? I said what I wanted…read moreto say in 55! The rest is just filler so I could post my review. Yelp has some stupid policies!

It's not even a smoke shop or nicotine shop anymore. Not…read moresure what happened.. Either the license was lost or something else... But no nicotine products are sold here anymore.

Nicest people ever, great product, great prices. Very knowledgeable about their products and their…read morevendors.

My first trip was brief but great. The prices are all inclusive, so not waiting to hear a painful…read moreprice at the end. Staff super nice. Very small store, but still a good selection, just ask and they will let you know about something or if they have it. You can also order online ahead of time to skip it this part Looking forward to going back