Normally this is my go to spot. I am a frequent shopper and go here for my medical cannabis. I spend upwards of 500 dollars a week here. I'm usually in and out with what I need.
They've got a good selection but NO MENU it's all scattered around by price range which makes it really weird since some brands are totally over priced while others aren't. So you're basically at their mercy if you don't know what you want already of have an idea of what brands are producing what level of product. they carry a few brands that I trust. But lately I've had the worst experiences there.
None of the bud tenders know anything about any of the strains, products, or medicinal benefits of anything for sale. You can't ask about the genetics of 90% of the flower, and most of the time they will just try to push their in-house brand despite what you are looking for.
I had purchased a $65 1/8 from them a few weeks back, and the bud tender claimed that it's great and that everyone loves it and I'll enjoy it too! When I got home I ground up a 1/2 gram bud of it , to find 8-9 seeds in just that little half gram of the 3 1/2 in the jar. I recorded a video of me grinding up the rest of the jar to show that the seeds came directly from the jar.
The next time I came back in, i brought it with me as well as the seeds in a little bag. I mentioned how I bought this jar for $65 and it was highly recommended but when I tried to use it I couldn't. It was FULL OF SEEDS and that I couldn't smoke it because of that. You're not supposed to smoke seeds at all. Instead of reimbursement, the bud tender accused me of placing the seeds in there to try to manipulate them. Why would I be manipulating 1 single 1/8 of flower when I come in every day of the week to buy stuff? I'm a paying loyal customer. When I pay more than $60 for 3.5 grams of bud I expect it to AMAZING Especially when it's being recommended. Instead, it turned out to be something I couldn't even use , and when I went to ask about it I was laughed out of the door. And offered to buy ANOTHER 1/8 for 10% off. Why would I trust the same person to recommend me something else when I already paid for something I couldn't smoke? Basically I paid double for the next 1/8 I bought.
The last time I was in, I went with a friend and we were meeting with separate bud tenders at the same time so I could over hear his purchase while I was doing mine. I heard the bud tender being super rude and passive aggressive towards him. Instead of asking what kind of flower he's interested in strain wise , brand wise , etc he goes directly to "well how much you tryna spend"
What kind of question is that? How does that help get you an accurate product. It's all about the profit now and 0 about being professional, caring about the customer, and supplying great product. The first thing he grabs is the In house canna Cruz brand stuff claiming "this is the highest testing stuff we have" when I know for a fact all the other topshelf brands test higher , but they were talking the opportunity to push their in house shit brand to someone they thought was not aware.
My friend said never mind based on how the bud tender was treating him, and went to wait in the car while I finished up my purchase.
Once my friend left the building the bud tender who was assigned to him started talking quietly to his coworker and cracked up laughing at my friend. They kept going at it untill I said "you know he was with me right??" To bring attention to the fact they are being super rude and not aware that was my friend who they were talking about. He responded with "your friend was being super rude and nasty the entire time since he came in the sales floor"
I watched the whole thing happen and it anything my friend saw through the BS and decided to not purchase anything and they took the opportunity to make fun of him.
The next time I tried to come pick up my meds they told me I was not welcome in again because there was a note left by the bud tenders from the previous day saying to remove me as a customer. I go from $80 a day every day and being super nice to my bud tenders to being banned for CALLING THEM OUT for rude behavior. I will not support a company who takes my money yet is so rude and impolite to the people I recommend the shop to. I have had too many negative experiences there from being sold trash from very high prices , being accused of lying about the products I've purchased, and watched my friend get made for it and laughed at to not share my experience here on Yelp.
Hopefully others can read this and either pick another shop, realize this is happening to them too and support other businesses, or just share the word that if you went to get fucked over and disrespected come to canna Cruz. read more