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The Home Inspectors

1.0 (1 review)
Closed • 8:00 am - 8:00 pm

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6 years ago

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Chicago Building Inspections

Chicago Building Inspections

(93 reviews)

Near West Side

My fiance and I recently had a wonderful experience with CBI and specifically with Ken Whitelaw…read more Our mortgage lender recommended him, and I'm so glad he did. Ken arrived a little earlier than our appointment and was very personable. He did a thorough inspection and made many notes on recommendations for repair. The notes equaled 41 pages.. and this was for a well-kept condo! We are first time homebuyers, so every part of the process seems intimidating, but Ken was open to questions and explained things well. Seriously, we appreciate all of the hard work Ken did for us, and I will use CBI again in the future. I highly recommend.

Incredibly poor service and lack of accountability. We hired this company for a home inspection,…read moreand they completely missed extensive mold on the basement ceiling caused by a leaking steam shower. This oversight ended up costing us $15,000 to remediate and repair. When we confronted them, they came back out to the property and saw the visible mold themselves, yet they still refused to take full responsibility. Instead, they offered a insulting $1,200 settlement. I highly recommend looking elsewhere if you want a thorough and honest inspection. The pictures below show the mold found on the basement ceiling, as well as the mold discovered after we had to rip apart our shower. It's funny Ross says what the public should know.   First the adjacent steam shower unit he talks about is 14' away from the actual shower that was leaking. And was not leaking during inspection.  This was noted that it was fixed years earlier by the previous owner.  The closing of the house was not 90 days after the inspection it was the normal 45 days that is very common. Also the lack of construction experience by CBI.  When first confronted about the leak I was informed in an email that we were told there was caulk issues around the shower. Anyone that has ever put in or been around a walk in shower knows the shower doesn't leak because of the water proofing membrane.  Not caulk.  What this means is the shower should not leak before tile, grout, and caulk are installed.  Once again not experienced with construction practices. All I have to say is watch what you sign when hiring a building inspector. We were denied by there insurance company due to waivers being signed taking all liability away from CBI before they even stepped foot on the property to perform the inspection.  Oh yeah.  I didn't mention the house down the street that they missed the kitchen sink leaking and the wall of mold behind it. Got our family twice they did.

The Home Inspectors - home_inspectors - Updated November 2026

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