I'm a little surprised and disappointed in myself for not writing a review sooner. It must be something about buying a (first) home, followed immediately by the holidays! I'll let myself slide this once ;)
Anyway, deep into the buying process, our realtor provided recommendations of home inspectors. Our home buying class (free through NHA Chicago) made us leery of using anyone who might not be serving in our best interests, so we opted to find our own inspector. Since it's been a few months, I can't recall if it was Yelp that got me to HouseCall or another resource. Either way, it was fortuitous! I called left a message, and the call was returned the same day by Steve (Stephen Wrought), who adjusted his schedule to make it to our inspection within the three business days we were given. Sweet.
When I arrived at the home 20 minutes early for the appointment, I found Steve was already deep into looking at the exterior. He explained was trying to get in as much daylight as he could. This was to be only be a hint to his level of thoroughness! At the appointment time, our realtor and the listing agent arrived and let us all in. Now Steve's thoroughness really started to show, as the rest of us tried to make small talk over the next three hours(!) while he scanned every room, checking things like water pressure & temps, HVAC vents, stove burners, every outlet in the home - some things I get the feeling other inspectors don't necessarily bother with. I'm not an inspector and came to this process as a not-yet homeowner, so that amount of time seemed extreme for 1600 SF condo, yet to our advantage! Also the looks on the realtors faces made it clear his inspection was more thorough than what they were expecting.
In addition to his level of detail and concern, he showed my wife and I all the things to look out for in future - when to change filters, when to schedule maintenance, what to ask maintenance techs for, what to ask the condo association, where to position smoke & CO2 detectors, where water had leaked and might potentially leak again - things a new homeowner wouldn't (and we definitely didn't) have a clue about. He also included this information in his exhaustive report, one that we'll be coming back to every three or four months, it is so packed with info.
We couldn't give Steve, and by extension HouseCall, a higher rating. If they offered more services, we'd have booked them. Do not think twice about calling them for your next home.
Oh, one more thing - No one contacted us asking for a review after the fact. This is something I've come to dislike about so many businesses lately. They contact you specifically asking you to leave them a (positive) review after using their services. I think it's a low tactic, so I appreciate it when I *want to* write the review, even if it is a couple months late :) read more