While attending the car show yesterday I stopped in here to use the restroom. I also wanted to see if they had this cute dog planter as they did online. This home depot had the best customer service of any I've ever been to. Plenty of employees walking around asking if you needed anything. They were busy and bathroom were clean. I'd make the 30 minute drive just to gone to this location, Excellent and plenty of parking too, read more

The Home Depot - Nurseries & Gardening Near Me - Shallotte, North Carolina

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Today, I went here to purchase 2 cans of deck stain. The display price tag showed "buy 3 and get $4 off each can" so I thought ok I will get 3. This third can was all the way in the back of the shelf. I looked around and saw no one to help me so I started to stand on a 5 gallon drum of paint on the floor to reach it. All of a sudden a lady behind paint counter yelled very loudly "You can't do that!" I realize I was not supposed to be doing that violation safety manoeuvre but instead of embarrassing me and having many customers terrified , I think a nicer approach would have been "I will be right there to help." So I go to self check out. As I loyal Home Depot customer (in VA I had used them to build a 2 story building on property AND completely re-do my kitchen) so I have had their credit card since 2012. I had received in the mail a 10 per cent off coupon on my next purchase. I did ask an employee there to help use the coupon. She says "You have to spend $200 (my bill was $145.43) but will try it anyway. Again embarrassing me in front of other people checking out - but of course it took the 10 per cent off because what the coupon said was "maximum discount $200." I then realized the $4 off per can of stain was not applied so I went to The Service Desk. This girl was very unapologetic but directly says "You can either use the 10 per cent off coupon OR the $4 off per can but NOT both. You can't DOUBLE DIP! You either get $15 off with coupon or $12 off for the stain special but NOT both!" Again embarrassing me in front of customers. Had I known this , I would have just gotten 2 cans of stain. Then none of this would have happened. I am writing this to advise customers in the future of this hidden stipulation that should be documented somewhere on the coupon (because it is not!) read more

I've been shopping here for five years and thought it was a great store until recently. I went in there today to get a few items and spend some money, but I couldn't find anybody to help me so I left with nothing. I did see lots of people on their cell phones that were too busy to talk to me. read more

I'm a Pro guy and work properties across the state of NC I have utilized this store numerous times and have always been very pleased. recently ordered flooring and they went the extra mile to get me a good deal and a delivery timetable that worked for me read more

I needed vertical blinds to cover a sliding glass door. The staff not only cut the vanes shorter during one return trip, they also shortened the width of the vertical support piece to fit my inside mount needs. Kudos to Kris and the rest of the staff for their patience! read more

I showed the picture to the attendant at self check out. She told me to tell a parking lot attendant. Not my monkeys not my zoo! If it were important, you would have called someone to address it. Or called a manager. read more

The Home Depot - In the parking lot of Home Depot. - Nurseries & Gardening Near Me - Shallotte, North Carolina

We made 3 trips for brick pavers for an outdoor project and each time an older gentleman Gene in the lawn & garden section helped us load them (approx 180 pavers). He was very helpful and kind! read more

We bought a new air conditioning unit through Home Depot in the spring of 2019. Home Depot contracted with ARS Rotor Rooter in Wilmington to install the unit. In August 2022 the unit failed to cool so we contacted ARS in Wilmington for a service call. The unit was under warranty so we felt it was best to deal with ARS. After a $116.00 "diagnostic" check we found out the fan in the unit needed to be replaced. The fan was indeed under warranty but the labor was not. It cost us $587.00 in addition to the $116.00 we had already paid to get the fan replaced for a 90 minute service call. I can't believe Home Depot would be partners with a company that so overcharges for its services. Richard read more

Now that the Holden Beach True Value is going out of business, the Home Depot in Shallotte is my go-to hardware store. It's conveniently located in downtown Shallotte, just off main street in the same plaza as the Office Depot and Belk's. Recently, I found plastic adirondack deck chairs for $17.98 each, and small outdoor accent tables, perfect for holding tasty beverages and snacks, for only $9.98 a pop. Two chairs, four tables and all for under $100. Not too shabby! This location also has an excellent garden center, and the staff is both knowledgeable and friendly. Otherwise, it's basically the same as every other Home Depot. Consistency here is not a bad thing. read more

The Home Depot - Nurseries & Gardening Near Me - Shallotte, North Carolina

Visited the store on July 18, 2022, to make several new purchases for our new home. No complaints with the floor staff which were very helpful in taking their time to assist me and my wife with our questions regarding certain product. Very clean and organized with a "May I help you attitude" that beats the store back home in High Point NC where our primary home is located at. We plan to do more shop here for our beach home in the months ahead. 5 stars in our review. read more

terrible customer service . bought a ryobi edger. lasted 5 months. took it back to the store and they told me that i had to contact ryobi. ryobi wanted me to drive to the nearest service center over an hour away or mail it to the service center and that the service center may not be able to fix it. at lowe's you can return warranty items right to the store. seems like a lot of hassle over a $100 edger. read more

The teamwork and attitude of this store was the best I've ever experienced. Scott Burton was incredible. He was helping me and I had no idea he was the store manager. His team were all so helpful and accommodating. I've shopped at Home Depot for 40 years and never had this experience. read more

Have utilized Home Depot retail services for years. Recently needed tiling products for home walk-in shower project. They're department CS representative, Bill, was outstanding in his help and advise. read more

Well, for the last month, I've been telling the garden Dept. About moving stick from the upper shelf to the lower to replace the stuff that's missing. I'm about to climb their racking to get what I need. Basically, everyone from the Dept. up to the store manager should be embarrassed. If there was another place to buy the edging I need to complete the project. I'd go there instead. read more

Horrible customer service throughout the store. Employees on phones and talking in small groups while customers are searching for help. Grossly understaffed. Female manager laughed at customers when frustrated. The only help was the front desk customer service dealing with a line by himself. read more

We want let it be known that the shopping experience we had at the Home Depot in Shallotte was the best we have ever had. Steve in building supplies helped us from loading on a cart to loading on our trailer and getting other items in between. There was another associate who helped him but we didn't get his name. We were ask by others if we needed help throughout this store. Just a great show of how your employees make the store shine. This is a rare find these days! read more

Brunilda was an outstanding customer service attendant at the cashier station. So grateful for her helping us to use our visa gift card that wasn't registering & has given us so much hassle in the past. She's awesome & so kind! Thank u!!! :] read more

We enjoy visiting this store. They are always helpful and pleasant. We recently remodeled our home and seemed to be at "the depot" every day! I am so excited to see them begin to carry more home decoration items in the near future! read more

I usually like Home Depot but this one leaves a lot to be desired. I took a photo off of the Shallotte Home Depot website of a Kohler toilet seat. The young man that works here told me it does not look like there website, but it was, and then he tried to help me find the toilet seat and could not, him and another young man employee. I tried to pull up their website but the internet signal sucks in there, but I went to front of store which brought up the HD free wifi was able to pull up said toilet seat, went back to the plumbing department and those two employees were not there. I did find another employee, an older lady that I don't even think worked in the plumbing department. I showed her the toilet seat again on my phone and it took her about 60 seconds to find the toilet seat I was looking for, so 1 star for the two guys working there and 5 for the older lady working there. so sorry HD you only get 3 stars. If I just found the older lady first, this HD would have received 5 stars read more

My go-to for home improvement needs! They do everything from helping me find what I need, education on their products if desired as well as installations!! Very organized and well-run. read more

Warning. Don't go there!!!! Ordered Laminate Floor and Vinyl Plus Install. TOTAL SCREW UP. "Special order" floor was sent to wrong store/lost/late, Installers showed up (for only Laminate - NOT for the vinyl) Stated the floor was unsuitable, where the "measure guy" did not see an issue. And refuse to install until I had a Contractor fix the floor. A TOTAL RIP OFF! I give the whole situation a big fat ZERO. Store management DID NOTHING TO RESOLVE. read more

Heads up for anyone purchasing an appliance from here. If you don't like it or don't want it for any reason, they will NOT take it back. No returns and no swaps. Do your homework and make sure you really love it. The manager will not work with you. I would never recommend this place. read more

Outstanding service. All the employees cared about customers. Great prices. WAY better than Lowe's

Really nice workers. I feel that the store is always understaffed. Although, I always leave happy and with exactly what I needed thanks to the knowledgable staff. read more

I recently received an estimate for granite countertops to be installed in my Sunset Beach home. I paid for the order and picked out the slab. Now Home Depot says that they have to rent a crane to lift the slab to the second floor and I will need to pay another $750. This is 20% more than my original estimate. Terrible customer service. Really bad estimate. Beware! read more

Bought Allure Ultra vinyl plank flooring for a beach house It scratched with the first use. Armstrong said the was normal. Want to warn other consumers to avoid this product. read more