Iliana in check out kiosk. One of the most curtio us store employees. Helpful and welcoming. Goes far beyond helpful. Have met her before. Always the best customer service. She needs to be a manager of customer care. Awesome thanks Iliana. read more

I am done with the poor customer service and the really bad attitude I get from most of the employees. It is getting worse to the point that it would take replacing them to fix it. That's not going to happen. I can't name names because they turn their ID badge around so you can't see their name. This is typical of self-entitled lazy employees that permeate Palmdale. Like I said, this is not going to change. What will change is I will cancel my credit card. I'm not done here. I'll be contacting corporate office. Update: I just got done sending Corporate office in Orange, CA a detailed complaint about this particular store. I don't play around. read more

Home Depot is scamming Seniors out of cash. I am 70 yrs old, have a Home Depot cc. Home Depot recently called us for a possible fraud purchase, We confirmed that it was fraud, the day of the purchase my wife and I were at home all day, and the purchase was in a different city. We then received a letter stating that we were responsible for the charge. And since that letter, we can't get in touch with security operations. When I think about it, A) We had our card in our possession (Now cancelled, original and replacement) B) Some one had a card reader and copied my card in the store ( Home Depot employee?) C) Some one hacked into their accounting system D) We don't shop in the city where the charges were made Did they even do proper investigation or just a cursory look, and say oh they're old they'll forget read more

Asked for help from Carmen who is the cashier in the garden dept. Waiting and waited but it seems your employee that they were calling does not want to speak to an asian .. he was just behind me speaking to a customer that had a question but after the lady he never came back and never even turned around and say do you need help?? RUDENESS I LEFT NOT BEING HELPED I WANTED TO ASK REGARDING A SIZE 14x 301/2 Rectangular planter box had to ask Carmen is someone coming?? She overhead paged again and this getting ridiculous WAITING !!! You don't want business- you hire employees WHO DO NOT WANT TO HELP THEN THEY DONT NEED THE JOB GET SOMEONE THAT WORKS AND THAT IS WILLING TO HELP CUSTOMERS!!! VALUE YOUR CUSTOMERS!! read more

I love taking my kids and just walking through the aisles because they are amazed at all of the stuff that Home Depot has to offer. I was in there with my youngest today and had a very nice morning. There was no waiting at the cashier when I made my purchase and check out was extremely easy. The floor is clean and the employees are friendly. High five Home Depot read more

I rented a flatbed pickup truck which was great. It had about half a tank of gas filled and when I went to fill it back up the gage wasn't registering gas even after cycling the keys multiple times. Ended up filling the tank up by accident and as I drove away from the gas station it then registered. After dropping it off I asked if there is anything they could do to help get some of my money back since i filled the tank up and they only offered a 15% discount which wasn't much at all. I added an extra $60 worth of gas by accident. I get it i made a mistake but dang doing their job by filling the gas all the way up and can't help out any more and the gage not working properly. read more

SHEILA AND TARA :) amazing customer service, I mean WOW :) I felt like family the way they treated me :) I will definitely be return to this Home Depot. read more

GUSTAVO needs a raise!! Customer service was so amazing, he was so kind. He made a copy of my keys fast and efficient. The selection was too much for me and he helped me pick a cute pink and purple flower key ! read more

The Home Depot - Keys - Hardware Stores Near Me - Palmdale, California

Everything. Managers people who comes to your house to do estimates. Sales teams customer service

Hugo was very helpful to me ,he helped me find the Milwaukee tools and even recommended to me which ones he thinks are best for my current project.He actually felt like a genuine friend talking to me more than an a employee helping a costumer.Will definitely start coming to this location instead of the Lowe's down the street.Thank you Hugo! read more

Manager and other employees were awesome, it was just the one , his name is Marco one of the loaders. He probably thought I wouldn't do anything about his disrespectful and prepotent attitude. I only needed to grab one plywood to finish from an aisle they had closed even when nobody was in there ,no loaders at all, so instead of him asking me politely to get out , he just was very rude and unprofessional. So I did talk to his manager and they listened. I don't believe in 2,3,4 stars , so that's why I am leaving 1. Because just for this guy, it was a bad experience for me. I do own my own company and costumer service is everything. I just feel like every person should leave their bad feelings or problems at home , and if they don't like what they do, they should just quit read more

We had the best experience we've ever had at a Home Depot and it's all because of how kind and helpful Gilbert is. We had so many needs for our remodeling and he had all of the best solutions and questions for us. We can't recommend this store and Gilbert enough!! read more

Didn't have the best experience here. First, I approach a gentlemen and ask where the gear ties are. "Gear ties?" he repeats, in a tone which makes me think he thinks I have no idea what I'm talking about. After I explained to him what they were, it clicked and he pointed me in the right direction. The lesson here is don't come off pretentious prematurely. The product I was looking for is literally named, wait for it, Gear Ties. read more

The review don't match the experience I received from Chris in the Paint department he went above and beyond to help me locate and find items I was looking for it even suggested items that would help me save me money. Overall, my experience was a quick and fast. read more

I bought two nuts and two washers that were one size too big. I went to the store today to exchange those for one size smaller. They were each $.19 apiece. These were loose stock in a bin, not packaged. They refused to allow me to exchange them for the smaller size. forced me to go through a return line for a . 76 refund. And then I had to re-purchase the correct size and go through the cashiers line, a different line. The cashier refused to check me out because I was complaining about the policy that forced me to re-purchase these items and going through the return line for a . 76 refund. It was a waste of time and not good for their business on a busy Sunday to waste time on such trivial returns. Of course she did not care. She acted like she doesn't have to listen to Customer complaints. If I can't complain to the associates who am I supposed to complain to? if you don't want to hear complaints then find a different job then customer service. This employee is entitled and rude. That is her attitude toward customers. I spoke to the manager about refusing to check me out and he said he would speak to her because they're not allowed to do that. After reading the other reviews, I doubt it did any good. In the future I will go to Lowe's. read more

Absolute joke! How does someone in returns not know their policies? And if they are answering the phone regarding returns they should know or not be in that department. I got gifted an over the range microwave which is completely the wrong size for a single wide mobile home. I called about returning it I was giving all wrong information. She told me to bring it in to the location it was purchased (which was the one I called) looked up the order number everything. Told me to bring it anytime. I asked her even if it's opened? And how long do I have to bring it back. She responded yes anytime just bring it here and we can return it. It's almost bigger than my back seat. Huge hassle to put in box and bring it in for the ladies to tell me no one there would say any of that. Then why the hell would I waste my time? I live clear across town on 50th west! Playing dumb when it was someone that works at their store giving customers wrong information. Get your shit together instead of wasting peoples time! read more

The Home Depot - Over the range microwave - Hardware Stores Near Me - Palmdale, California

Always have great quality tools price are good great service garden center is nice to love coming to home depot one of my favorite stores of all time read more

I have never been in a home depot that was this bad. I went to the electrical dep. and stood around waiting for 10 min. for an employee to help me so I went looking for help and found a nice blond lady and she called someone on the P.A. I waited for around 20 min. and nobody came to help. and because my legs and back were killing me I had to leave. maybe you should install benches in all the aisles so your older customers can have a place to sit while your employees decide to do their job. I left and went to Lowes walked over to electrical found a nice young man to help me get all I needed and I went home happy. Spent a little over $500.00 I wont shop at home depot again read more

Junior from flooring was the best helper we've ever had, he not only helped us figure out the square footage that we needed but he cut the turf exactly how we wanted. Pamela from flooring too, and the other guy from gardening was running out of there way to make sure we got everything in our car. Was an excellent experience, Home Depot needs more people like Junior and Pamela. Thank you so much! read more

Went to get tile for my kitchen and bathroom and vanity for bathroom too. Employee tried to sell his head wrap and talked about his new handyman business. Didn't get help about tile went to the bathroom section for a vanity nope no help. Best help I got was the garden section. Went from going to spend probably 2 to 3 grand to $31.91 for ortho spray and 4 light bulbs. I seriously was standing there staring workers walked by oh well went to the competitor. FYI I'm a patient person I was there for a hour. read more

2x4 Stud cost $8 WTF??? Suck my D!ck! They use to cost $2.98 each ... They are f*cking insane ... Get this i also tried to buy a 1x2 Stud $7.98 each TF FOREAL??? They can eat my @ss Insane prices you guy's! read more

My fridge was supposed to come at 8-12 they came at 7:15 me and my family weren't awake so nobody answered the phone. When we woke up I started calling and texting and nobody was answering all of us are stressed because I come from a not so rich family and we really need a fridge to live like other people read more

Customer service absolutely sucks at this place . Some of The people working here have a terrible attitude as if they don't get paid for what they do. read more

There are a bunch of incompetent and arrogant We've been buying from home depot for thousands, we needed to return one item I didn't understand what was the reason they would not take it back ???, everyone you talk to, tells you different store policy.... read more

Shoutout to the guys working on the evening shift, I came in close to closing time and I felt bad that I had a large amount of lumber but they made everything smooth and quick. Loaded my truck perfectly! read more

I Just wanted to say what an awesome job this depot was too me on Sunday May 31,2020. I ordered online and did a pick up and when i got there it wasnt really yet and they were really busy. I made a long trip down there from Tehachapi to get this bbq my husband wanted. Anastacia Helped me out. She was very helpful and very friendly. She was able to get my order for me with the help of some other co workers which i forgot to get there names. Im sorry. But they were really helpful and very friendly . Thank you so much! You Guys Are awesome! My husband loved his new bbq too! 5 STARS FOR HOMEDEPOT 47TH PALMDALE,CA read more

Thank you Marcela for helping me save on this I usually pay $27.99 for these but the bags were busted and they were 50 read more

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The East Palmdale Home Depot is by far the best in the Antelope Valley and Tehachapi. Richard Rodriguez's knowledge and customer service is exemplary. He was helpful with a complicated and lengthy pro order and submitted it to the bid room, while being friendly and patient the whole time. Jesus, the manager, is receptive and easy to communicate with. There are three other Home Depot's closer to me, but this will be the store where I will continue to do ALL my business. read more

i needed a few items for my flooring project that my neighborhood Home Depot was out of. Employee Dana at the eastside Home Depot went above and beyond to secure the items I needed from another location. She was extremely nice and helpful which made my shopping experience pleasant instead of stressful. They need more employees like her that are willing to give customers a positive experience. read more

Yo i don't know how you mange to mess up home depot but ROZZ an older lady was just straight rude to me and my family. Idk if its because we're brown or she was on one but she left a horrible impression on their costumer service read more

My GF and I went into the Home Depot in Cerritos to buy carpeting for ourentire entire two story house. We went in at around 11:30 am. We were looking to buy about 1,500 square feet of a high -quality pet- proof carpeting in 3 separate colors along with the heavy duty pet froom plastic sealed under padding. No small change sale. The carpeting was almost 10.00 a sq yd. The padding was also about twice as expensive as standard foam padding. There was no one in the department. We decided to wait for a few minutes in case the salesperson was in the bathroom or checking on something. Fiftreen minutes goes by and no one shows up. At the half hour mark, I go to the customer service counter and ask to locate someone for us. Another 10 minutes and we are starting to get a little riled. No onwe showed up and no one was paged. On the third visit to customer service, I was told "oh, the person in that department went to lunch 20 minutes AFTER we entered the department, which means they were in the break room or bathroom and made zero effort to check the department for customers or to advise management to place someone in the department to handle customers. We let the management know after a LONG wait for him as well that we WERE going to buy a decent amount of carpet, padding and installation but THAT store would NOT be making the sale. We drove to another HD and the entire experience was entuirely different. THAT store and salesman made a sale for almost 10,00.00. The installers luckily had one guy who spoke English as I had to explain how I wanted the edges of the padding sealed together with heavy duty plastic sealing tape so there were no gaps in the water tight padding. Many years ago I worked in a single store home center in Van Nuys, CA. caled Chandler's. Each department ALWAYS had at least one well versed salesperson on duty at ALL times. In addition, EVERY salesperson in the store went through an apprenticeship program until the management was CONVINCED that you KNEW about the department you applied for. Each clerk was TRULY experienced in their field and we all worked to give the customer excellent, knowledgeable information and help. Reading these reviews is evidence that MUCH more needs to be done to organize the staffing of so many stores to provide a solid knowledge base, inventory knowledge and some major programs to educate ALL departments of the store about customer service. read more

I'm not a paid employee, If I have to ring my purchase up, I should get a discount. I really shouldn't have to touch the uncleaned screens and wands so you can save money. No cashiers open. Gross read more

I can always find what I need at Home Depot and the price is always right. I buy a lrg of cleaning products from here that I have had trouble findiNg at other places. read more

So I went in to purchase bathroom remodel materials total of $2400.00 approx I paid $1900.00 with a gift card I had and the rest in cash (ATM Card), after words we a problem getting one item so I was given store credit. I found a comparable item from them for less but now they would not give me my balance on the their gift card in cash (or back to ATM card). I spoke to the Ass. Mgr. Louie and he basically told me to go pound sand. I'm glad to see they have so many customers that they can piss people off at will, especially when they keep your money and only give you Home Depot money. All my next purchases will be from Lowes and Hope Depot can go pound sand. Know that I planned to make additional purchases Home Depot to complete my project. I'll spend the $178.00 I have on this store credit, but I'll never forget this and will spend my money at other competitors of theirs for sure going forward. Keep burning bridges Louie ... I'm sure it will work out for you. Thank you for you help Linda you did great but your management clearly lacks in the customer service area. read more

Just wanted to give a shout out to Bob S D-25, Needed to buy some locks and have some rekeyed, so happy Home Depot offers this service, and was so happy Bob S, had to experience and know how to handle this for me, I was in and out in just a few minutes. Thank You for Great Customer Service! read more

Home Depot has the worst delivery service ever. I bought a Samsung washing machine that needed replacing ans it is taking forever for me to receive it. When you call it takes over an hour to reach someone and when you finally do get through all the say is we apologize for the inconvenience. I do not recommend home drpot at all. I'll never buy from them again! read more

Not good customer service at all no one offered to help me and finally when I did find a worker was clueless I found my item started checking out in garden department the work starts assisting another customer wtf I had to ask for my receipt you don't help a customer just to just to another in between read more

This location is great if you know what you need, where it is and don't want help with loading. If you need help, you're screwed. And if you want help with loading, clear your schedule for the day because it will take about that for them to get it done. read more

Rating is based off of cleanliness in the restrooms. Both my husband and I used the restrooms which had toilet paper with feces on it in more than one stall and filthy toilet seats. No way they are up to covid standards. read more

We are remolding our laundry room. Therefore, we had to make a trip to Home Depot. I assumed we would have to also visit Lowes but to my surprise we found everything we needed at Home Depot. We purchased tile, paint, base board and all the necessities to get our project done. Customer service was good today. One thing I don't like is having to use the self check out. We checked out in the tool rental section. I rather interact with a person and a machine when checking out. read more

The Home Depot - New tile for our laundry room. - Hardware Stores Near Me - Palmdale, California