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    The Home Depot

    2.1 (13 reviews)
    Closed 6:00 am - 9:00 pm

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    1 year ago

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    Ask the Community - The Home Depot

    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(10 reviews)
    2.1 mi

    I'm giving one star as two employees was very helpful, everything we were looking for was not…read moreavailable or not in the right spot. After locating an item, I walked around the corner and noticed a pile of garden hose reel with wheels with a huge sale sign that stated it was $10.00 off the $39.00 price now $29.00. Ours broke last year and my husband was at the other end of the store, so I engaged it to wheel it to him to check it out. It was perfect. Walked everything down to cashier which scanned the garden hose reel first. It came up with a price of $74.99. I said that is marked $29.00 on sale and i asked if she wanted me to get the sign to save time as we had waited for 15 minutes to check out. Her response was yes but she stated that she had to call the manager to change a price. I went to retrieve the sign when I got to the pile of hose reels, I checked to make sure there wasn't a different one that the sign was supposed to be attached to. Nope they were all the same! When the manager finally arrived, he took the sign and went to the pile, came back and said they were mismarked and I should have read the "little numbers". I stated NO that wasn't my job. I came upon a pile of all the same products, and it had a huge sign that stated a price, that's the price. If there had been more than one model I would have researched it further. I have worked retail most of my life and if something was marked wrong you had to honor that price, correct it and someone who marked it got a talking too. But not in today's world you have to wait on yourself, check the "little numbers" to make sure the person that should have marked it right did their job. Needless to say, I won't be shopping at Lowes again. To top it off I picked up a sales flyer when we entered the store, I put it into the cart with my husband as I went down an aisle. When I came back, he stated the flyer is in Spanish!!!!!!!!!!!!!!!! We don't read Spanish. The language in American is English!!!!!!!!! If Lowes feels that their flyers need to be in other languages to make a buck, fine put up a sign that those flyers will be at the service desk, and they should be in every language that might be needed.

    I am giving this store a one star review only because it is not possible to give them zero stars…read more The level of incompetence is unbelievable at this location. On July 20th, I purchased a gas stove at this location. It was a double oven gas range, which originally retailed for $3099. It was marked down to $774. After waiting around for 30 minutes for someone to show up in the appliances section, I finally went to customer service and requested that they send someone to the appliance section. When the associate showed up I asked about buying the stove. I said that I wanted to buy it for delivery, but I did not want to set the delivery date immediately because I wanted to go home and double check my space to be sure it would fit. For some reason this created confusion. After calling his supervisor, he said he would sell it to me as if I was taking it away with me, and I could come back tomorrow to arrange delivery if I still wanted it. I agreed, and bought the stove, and a 3 year replacement plan. So far, 45 minutes was invested in the purchase of this stove. The next day (7/21), I returned to confirm that the stove would fit in my space, and arrange delivery. Once again, the appliances section was unmanned for quite a while, so after 15 minutes I went to the front of the store to request assistance. A manager named Erica and a young Russian lady spent the next half hour setting up delivery for Tuesday, 7/25. I have to say, both were friendly and very helpful. Another 45 minutes spent getting this stove. Today, 7/25, my stove was never delivered. I returned to the location, and shockingly enough, no one was working in the appliance area. I flagged down an employee who called someone to assist me. The employee was confused, and spent a few minutes arguing with me as to whether or not the stove could be delivered, as it was sold as a take away, but I produced receipts from 7/21 showing delivery was arranged, and asking where my stove was. What followed was an hour long song and dance about looking through delivery records, checking back rooms, etc, only to tell me that the stove was "sold out from under me" and that the best they could do was re-imburse my money, which is completely unacceptable. With all of their computer systems, how are they not flagged when trying to sell an already sold item? I have sunk over 2 1/2 hours of my life into buying this product, and after their incompetence, they are not willing to honor the sale with the same stove or something comparable. Do not shop at this location.

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