I have been to this Home Depot several times. It is convenient when I am in the neighborhood. I stopped in today to find a Milwaukee Tool accessory. Home Depot carries a lot of Milwaukee cordless tools, and I was looking for an M18 inverter. They had one in stock. There was no sale price, but I wanted it today. I got help from an employee who seemed relatively new, but was genuinely interested in helping me get the item out of the locked cage. He also helped me find another item on the other side of the store. Great customer service. Thanks, Jevon! read more

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Needed a snow thrower from overhead in garden. Ron in electric got it down for me right away. Can always count on him for any help. great store,great employees. read more

The service is terrible. I asked where buffing compound was to which I was met with "Why don't you check over there". It's not why don't you check over there it's why don't I help you find it. I shouldn't have to download the app and find the aisle. Lazy people who don't do there job. read more

We went into the HD store in Mukwonago, WI, hoping to buy a washer and dryer. Immediately, upon arrival in the appliances department, we were greeted by Cheryl, a wonderful associate, who carefully showed us the features of each machine (without going into boring detail). She listened carefully to us as we described what we were looking for -and we soon decided on the ones which best fit our needs, coupling the needs with the best quality and value! We left the store, impressed and thankful for the attention we got and we are confident that we've made the best choice. Beyond that, we truly enjoyed the experience - Cheryl was kind, helpful and has a great sense of humor! Way to GO, Home Depot. Please keep this woman, and appreciate the talent she brings! Molly & Tom June 23, 2023 read more

Kevin the garage door man as he is called. Helped us last week to find the perfect garage door. He even showed us a model that was priced under $200. Which was loaded with features an easy for my husband and myself to install. Thanks Kevin for all your help and saving us a lot of money! read more

The worst Home Depot I have ever set foot in. The employees are lazy and incompetent. Even with the exact item needed, including brand and exact description from the website, they could not locate the item and simply told my husband they didn't have it. They then gave him a totally useless substitute. From 50 miles away and never having worked at Home Depot, I was able to guide my husband to the EXACT aisle and bin, where there were 27 in stock! Had the employee lifted a finger, they would have been easily able to locate the item that my husband showed them a website screenshot of! Worthless. What a waste of wages. read more

I'm glad to finally have a Home Depot in our area but it's too small for the area that is rapidly growing. People come from many surrounding communities. All too often when I need a certain size in lumber they don't carry it or don't have enough of something in stock. I keep checking back to see if it's restocked even over a month later and it's not restocked. I wish they had more of a variety of things like Menards, they have it all. read more

I have enjoyed shopping at this location for years, but lately checking out has became an uncomfortable experience that I do not look forward to. When trying to pay for my items I am hounded about getting a Home Depot credit card. If I can get a cashier to stop pushing the card on me, they go into a rant about giving up my email for online offers. This is not how I want to be treated as a customer. What happened to chit chat like "hows the weather" or "ready for the Packers game" Home Depot must be giving their employees a bonus for signing people up for credit cards or giving up their email address. I'm going to avoid Home Depots for now and drive the extra few miles to another home improvement store. read more

Love coming here on my lunch breaks to grab things I need. I was shocked today when I researched that roundup is actually cheaper here than Walmart! Everyone is so helpful! Probably spent over $2k here in the last month. Gotta love owning a home! read more

Tool rental should close I have tried on many occasions to rent from this Home Depot but the staff is just not trained well. On two separate occasions I was given parts that didn't work together making me have to go back to the store to swap. Today I tried for the last time and was told that the item I wanted to rent was broken and they lost their tool repairer. I was also told by Sue that they are way understaffed and they didn't know when they would be able to get it fixed. Home Depot should step it up if they want to stay in the tool rental business. read more

I have never had an experience here with one of the older male associates that didn't make me feel like I was being condescended to. On a previous visit I even had an associate ask me if I wanted to check with my husband before ordering an appliance. This latest visit was equally as frustrating, with the associate asking me if I had ever painted before when I was asking for advice on which brand of paint would be most useful for the job we were doing. I never experience this at other hardware stores, and the only reason I go back is because I like Behr paint. Seriously Home Depot, you have got to tell your older guys that women are quite capable and are allowed to make judgements without being questioned! read more

I had an unpleasant experience at my Mukwonago Home Depot store today. I had gone into the store at around 3:30 PM to look for clearance floor moulding. I found 2 bundles of moulding with each taped separately with blue tape that had obviously been returned by a customer. Several of the mouldings were scratched and none were in "new" condition. One bundle had one yellow clearance tag for $30 and the other bundle had one yellow clearance tag for $15. As I had purchased a similar bundle on Monday of this week for $30 for the bundle I assumed I would get the same prices for these two bundles. One bundle was loosely taped together and broke apart as the cashier tried to read the white upc tags because they were discontinued items. The cashier was young and couldn't figure out how to ring up the yellow clearance tag so Alex, the store manager at the time, came to help her. He told her how to enter the yellow tag in the register and then counted the number of pieces in each bundle. He tried to charge me $30 for each piece in the first bundle and then $15 for each piece in the second bundle. The total price rung up for over $380 when it should have been $45 plus tax! I tried to tell Alex that the yellow tag was for the whole bundle but he said the yellow tag was for each piece in the bundle. I told him of my earlier experience where the whole bundle was intended as one piece but Alex said whoever rang up the first sale did it wrong. I went back to the department and very few mouldings that cost $30 or more and each loose piece had it's own yellow clearance tag. I think Alex is wrong in his assumption that one clearance tag can be rung up many times per bundle. Please explain to me if this is the Home Depot policy on clearance items in flooring at the Mukwonago #4291 Store.. read more

DO NOT HIRE FOR FLOORING INSTALL!!! A one year renovation on my sons bedroom was completely done except for the carpeting so we figured home depot would take care of us and provide us with a contractor who could do a quality install. Instead what we got was this. All around the room there are nail pops from them banging on the brand new base trim I installed and the corner seams are cracked and separated from the same action. The kicker was this spot that looked a little off and when I bent down to see what it was I realized it was a white piece of tape covering a huge chunk of wood out of the brand new trim I had installed. Home Depot gave us no compensation but the company who exercised poor judgement, sloppy skills and dishonesty gave us a $100 gift card to home depot. that does not even come close to covering the time it will take for me to repair and re paint the trim that now has carpet beneath it that I have to try and not get paint on. My wife and I have spent thousands of dollars here but will not get any more business from us. unfortunately, I know the giant will continue its stride but hopefully with this review I can save someone the hardship of going through what we are now. Home Depot is a horrible contractor and the install company they used, Crew2 are hacks and conduct business dishonestly. STAY AWAY FROM BOTH!!! read more

No handicapped carts were plugged in or working, no one on the floor that we could find to ask about anything! When we were leaving someone finally appeared and asked if we found everything OK (we didn't buy anything). When told about handicapped access not being available she just shrugged her shoulders and smiled, no apology, nothing about checking into the matter. read more

This store has always been messy, just worse the last few months. And they don't help you. I asked a woman a question but she was too busy flirting with another employee to answer.. How rude. I was so offended I asked another employee who she was. Something called a met supervisor. Skin tight jeans and fluffing her long her for the guy. Easy to see how she got her job. I will find a store who hires quality people. read more

A previous reviewer's comments about the tool rental and the lack of staff, I feel didn't warrant the one star review. We are at this store about once a week, at least. There have never been any issues. The store is well kept, the staff is always friendly and helpful, and we have never had any issues with returns or other customer service issues. Even at the tool rental. Therefore, if you are looking for a big box, home improvement to pick up resources for your DIY projects, this store is five stars in our book. read more