I recently had to buy an unknown amount of stain for my deck after my general contractor messed-up…read moreand did a horrible job. So I told the guys what the issue was, and explained what mistakes were made by the GC and how to fix it and do it right. I made several trips back-and-forth as I needed more stain (not knowing how much would be absorbed). Each and every time, the guys were professional, knowledgeable and helpful.

Staff was rude. I did go in on Christmas Eve day, but if they didn't want to work that day, they…read moreshould be closed. I'm quite a cheery person, but their snarky attitude was just too much. Management needs to be aware and either close the day before Christmas if that's what their attitude was about or talk to their staff about customer service. Other Sherwin-Williams stores have not had this level of customer service. The one good thing I can say about my interaction is that the employee who rang me up actually looked up the Contractor's name for a discount on the paint without me asking.

I think my Google review is actually better…read more If I could leave a BIG FAT ZERO rating, I would. Not only has Sherwin-Williams quality gone down substantially over the years... but the customer service truly sucks! I've been in the remodeling business for over 15 years, my painters have notoriously used Promar 400, without any issues. So when I ordered that specific type of paint for my clients how would I have assumed there will be any issues?, I was shocked to see how watery and terrible it was!! 9 gallons later bought and paid for--I took it to my clients and imagine 4 coats later it took to get any of the color to even adhere to the white walls, they were attempting to paint!! The clients finally gave up and called the manager, Steve, who said bring in the paint and we will give you a refund. Since these are my clients, I drove 43 minutes back to your "friendly" neighborhood Sherwin Williams store on Cherry Road in Rock Hill...and brought in only 8 gallons for what was promised to be a Full Refund for my clients. Instead, I was told by Mr: PonyTail/Beard Man... "Sorry about your luck, you purchased the crappiest paint we have, so it is what it is." There was NO offer to exchange this "crappy" product nor even to meet me halfway towards a refund after I spent close to $400 on it! The Ponytail guy who was once nice enough to carry the paint to my car the day I spent $400 on those "crappy" products couldn't have been more of a jerk as I carried 8 paint gallons back to my car once again, Steve, his manager, refused to take any of the items back!! Truly, the customer service here-um...what customer service...absolutely sucks not to mention their products! What these morons don't get, is that customer service moment WAS NOT about THE ONE TRANSACTION! That moment was about the fact that these guys, one, wouldn't stand behind their products they sell, and two, didn't take the time to educate the consumer-that would be me- about what type of paint grade I should buy for my clients and why! How did I know the formula was now a watered down garbage-like paint labeled as Promar 400 or as the employee stated the "crappiest" grade of paint we sell!??? Because I am a business owner; I understand everything that is relative to my future business prospering is about relationship building and educating my consumer NOT about saving a few bucks. Perhaps Sherwin-Williams should get a clue and start offering a dose of customer service 101 because they are definitely deficient and are missing that! Are they not aware there's something called competition out there where we the consumers can choose to go other places and actually buy our paint somewhere else? Welcome to America!

I've used SW paint products most of my adult life. The Rock Hill store on Cherry has helped me as…read morewell as any other across the country has. Strongly recommend this store

The store sold us defective flooring. Our installers confirmed it was defective, our contractor…read moreconfirmed it was defective and even someone at the LL store confirmed it as well. The edges crack when clicking together. However, the store refused to let us return for a full refund. Their policy is to charge a 25% restocking fee even though there was a manufacturing defect. Even in our case where everyone agreed it was defective the "regional manager" still refused to refund. So we are out 25% and the money it cost to pay our installers. They also had a customer service rep call us per their policy from overseas who had no idea about our case and also refused to refund our 25% fee. I'm assuming they plan to resell this defective product since we had to pay for "restocking" which seems criminal. I have never encountered a store with such a horrible policy and negligent upper management. We plan to sue them for the 25% they owe us because that is only fair.

Great sales and really great installation- would recommend and return!…read more Installation was one day for my whole house- I'm really happy with the way it turned out.

Great customer service! Found a washer and dryer set well within budget.read more

great place to find 2nd hand appliances at reasonable prices. so if you are looking for a stove,…read morefridge or freezer you should at least check them out. Friendly as well

I went to probably 10 furniture stores in the Charlotte area and was exhausted. This place is huge,…read morehas great deals and a great selection. We were able to take our sectional home the same day. Great experience & the prices were amazing. I don't know of any place that you can get local made furniture for these prices.

Housed inside an old school house, this place is a great place to buy furniture and is not too…read moreexpensive. During the pandemic we came here like every week and Elizabeth helped us but she retired in November so today Marty helped us out.

Quality Pool and Spa construction replaced our liner in our in ground pool and we couldn't be…read morehappier with the work and customer service. We are first time pool owners and they walked us through the entire process and took away the uncertainty of how to maintain a pool. We received multiple quotes from other companies and their pricing is the best we found and the work was top notch. For any pool related repairs or new pool constructions I highly recommend Justin and his team.

Came out for a quote. After a few days sent a quote without company name or info via text. Tried…read morecalling a number of times without answer. Very unprofessional. Will not do business with these amateurs. A Void this company!

When I came to the store Jayla helped me and took her time explaining and helping me with my phone…read more I'm not that tech savvy but her customer service was amazing and I would recommend anyone to work with her.

This Verizon store employees are all very snobby, especially the manger. Verizon are going downhill…read moreand they begging back all previous customers. They did a number on me and my husband with the Silver plan of 55.00 per month with speed of a telephone modem, it was embarassing when people around you zip through with their downloads while you are waiting to open next page. I go back to complain to this older gentleman manager and all he said was too bad, you're on the silver plan spend another 75.00 and you will be up to speed and turn his head and said "next please". I been with T-Mobile since and at half price and great service and they treat you like a human being. Do not go in an be treated right unless you are a "Paris Hilton type" and do not be a "Silver Plan" level member.

It took 3.5 hours to switch my phone and left the store fifteen minutes before closing still unable…read moreto use my phone. They were unable to complete the data xfer. They left me alone after 2.5 hours as I sat there when the manager came over and said the phone may have frozen, so he restarted the download. And I never had anyone come over to help me after that. They were on their cell phones just waiting for time to go home. Verizon is a garbage company with a good product.

I expected a long arduous morning. Instead I was pleasantly surprised at the help I received at…read morethis store. Sean was incredibly helpful. Fast and courteous service. Extremely clean and well organized store. Prices very competitive. Sean Got me credit for my bill. Wow! These folks went over and above to help me. Highly recommend this location! Very grateful to Sean for all you did today.