I came in with a tough plumbing question and only had photos of my new bidet to go off of. My existing wall mount was smaller, and I really wanted to keep it instead of replacing everything. I needed an adapter to connect it to the larger connections on the new bidet. Stefan knew exactly what I needed and found the right adapter for me! I was in and out like In-N-Out across the street. Stefan saved me a ton of time and frustration. Great customer service, knowledgeable, and genuinely helpful. Good job, Stefan you're the man! Thank you! read more

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CHRISTMAS TREE LOT REVIEW only I had the pleasure of purchasing a tree with my family from the Tree Lot at Home Depot El Cajon. This review is going to be short just because it's a seasonal thing and people want to hurry and find a good spot for a tree... so here we go. The employees were pretty cheerful and were in good holiday spirits. Walking in your greeted with Christmas music and the fresh smell of pine trees ( my favorite ) your full average 6-8 foot tree is going to run anywhere from 60-100$ depending on the type of tree you want. Seems a lot but this is definitely the average place when going somewhere like this. They will trim the bottom of the tree and any part on the tree you may want removed. They have holiday plants and this year my daughter was in love with the FREE little Charlie Brown trees haha cutest things ever. They have any accessories you may need for the tree and even some holiday decorations. Thank You Home Depot Tree Lot of El Cajon read more

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I could find what I needed as this isn't my normal hd I shop at. The self check out is good if you know what you're doing (like I do) but I see so many people who should go to a cashier line. Struggling and of course backing those who want to get in and out. The worst thing about this store is the parking lot configuration. AND BACKING IN TO PARKING SPOTS SHOULD BE PREVENTED. read more

Horrible Customer Service! I ordered a door that arrived on 9/22. On 9/26 I initiated a return and purchased same door in a different color. Today 10/19 I am still trying to get HD to pick up the door ( weighs a ton and is very large ). Their chat service has scheduled 3 pickups, all no shows. Hub Group, pickup company says "getting to San Diego is a problem..." NOT MY PROBLEM read more

The bright star in my trip to Home Depot was Pat, one of the cashiers helping in the self-checkout area. She's super funny! She mentioned she was a professional clown for many years and where she received her nickname, "Squeakers." We found that we both have a love of photography; her specialty is wildlife and mine is landscapes/nature. She's an asset to this company. The other employees who offered to help find a product and did were appreciated. Where I had issues: 1. Upon entering, there's no map or person to direct you in this ginormous store. For example, where is the bathroom? 2. There's disabled parking at the entrance door, but check out is ALL the way down to the other side of the store. I understand this is a corporate decision, probably to get people to spend more money. That said, it's not right to make disabled people to walk THAT far. The company doesn't know if that walk is too painful to do or if the person is already in pain and the walk will cause it to get worse. Just some thoughts... read more

The Home Depot - Pat's hilarious button... - Hardware Stores Near Me - El Cajon, California

Auntie tried to grow strawberries... Home Depot said "not today" Let Auntie put you on real quick... If you're trying to grow your own food (because grocery prices are doing THE MOST), The Home Depot is a solid place to start--but keep your receipt, okay? Now listen... I grabbed strawberry roots (red & white) and a berry plant, fully committed to my "grow my own fruit" era. Bought compost, followed directions, even went to YouTube University like a good student Not gonna lie... Them plants said absolutely nothing back to me. No sprouts, no greens... just vibes and dry roots After 3 1/2 weeks, I realized I was out here watering ghosts. BABY... they sold me dead plants. But overall... Here's where they redeemed themselves--returns were EASY. No attitude, no hassle. I brought everything back (yes, I dug up every last root like a crime scene investigation ‍), showed my receipt, and got my full refund. They even reminded me I have 90 days if anything goes left. Pro tip: open a free business account so your receipts stay on file--thank me later for that one too. "Do yourself a favor and try it first... and you can thank me later " read more

Ordered upper end blind for our remodeled kitchen spent close to $700 special order crap 15 days turn around bunch of BS!!! The point of the matter is they don't know their head from their A$$. Be aware read more

I came here to get a copy of my house key and they charged me $5.00 for one key the following day. I noticed a locksmith right down the street from my house. I went in there and asked them how much for my house key copy $2.50 if Home Depot is charging that much money imagine all the other items in the store that they are raising their prices and taking advantage of the customers, they deserve a half star. their new name is shyster's Depot, and by the way, look at all the one stars that they have the reviews are atrocious. read more

The Home Depot - Extremely bad reviews - Hardware Stores Near Me - El Cajon, California

I stopped by for a few paint samples and the experience at the paint counter was painfully slow. The employee clearly struggled with the system and didn't seem equipped to handle the pace of the paint department. What should've been a 10-15 minute stop turned into well over 30 minutes. This comes from having someone who looks like could be my great grandmother. No offense to her but this isn't the right job for her where efficiency is a big priority for these customers. This area of the store is one of the busiest and needs staff who can move efficiently and handle constant contractor traffic. Management should really pay attention to who's assigned here -- this position requires someone with up-to-date training and experience using the paint system. read more

The Home Depot - This is ridiculous Home Depot. - Hardware Stores Near Me - El Cajon, California

Jake and Teagan were very helpful in the tile section. I felt very taken care of and they were funny

I want to sincerely thank Terry A. at this location for his help with cutting wood for a project. Terry was extremely professional and courteous. I really appreciate his help! read more

My wife and I came in after work to buy a new garage freezer. We selected the one we wanted within 10 minutes. The size/style that we wanted was on the upper shelf in bay 9. We stood there for over 15 minutes while 2 employees were less than 20 feet away from us BSing with each other and a customer about vacuums. At one point a third employee joined them as they continued to laugh and look at their phones. The employees obviously knew the woman because she said goodbye to all of them and called them by name and said "love you, see you later." I finally walked around the store to try and locate another employee to help us while my wife continued to stand in the same spot waiting for one of the 3 employees to acknowledge her. Not one of the employees even looked in her direction. Terrible customer service!! read more

GABE deserves 100x brownie points. I needed something I wasn't even sure existed, he showed up at the perfect time offered his assistance and went above and beyond. He found the one scent free cleaner in the whole store, Fast! Thank you Gabe read more

The Home Depot - Hardware Stores Near Me - El Cajon, California

I ordered custom drapes on October 30, 2025 and just yesterday, Jan. 10, 2026 the job was completed...The sales person didn't count the amount of existing hangers I had - and when the curtains FINALLY arrived, it was 16 hangers short. He had me order new ones that didn't work....and eventually it cost me an additional $225.00 for the installer to come back and add more to complete the job. (15 minutes of work?) Seems like this shouldn't have been an issue, and should have been included in the job - and seriously, why did this one curtain take so long to ship out to us? WE had a tablecloth hanging over the sliding glass doors during the holidays. read more

I recently purchased a barstool dining room table set online. The quality is exceptional. The set is sturdy and sleek looking. Great for entertaining! Carmen did a fabulous job assembling my dining room set! I was able to take my dining room set home shortly (a few days) after ordering it online. Thank you, Carmen! You are totally awesome! read more

Today, my family and I bought a new washer and dryer, and we're beyond happy with our experience--especially thanks to Esther Freeman in the appliance section. We originally came in to pick up something else but decided to check out washers and dryers since we've been needing a new set. Esther immediately offered to help and guided us to exactly what we were looking for. My mom and I had different priorities, but she found us one we both loved. Esther also helped us apply for a store credit card, which got us a fantastic deal--including a great discount and special financing. My dad thought the whole process would take forever, but she made it quick and easy. Her energy was infectious--I walked out of the store smiling! We'll definitely be back to see her when it's time for a new fridge. read more

Posting not because of this store, but I order through them, Anyways I ordered a over the stove microwave to be installed , guys come to install, says can't install because you have ceramic tiles. Drops the microwave in the middle of the living room and leaves, I paid 129 dollars for installation. read more

El cajon location store employee by the name Maria working self check out and was very confrontational and was very loud saying racists remarks about me to other employees, if thos can't be resolved I will personally walking myself and make a verbal complaint to manager and supervisor Thank you I will not be returning to this store Customer of 25 years. read more

If you're looking for a knowledgeable help ask for Dennis Stovall he helped me he was very knowledgeable and he knew exactly what we were loooking for and helped up to cut all those boards the way we wanted he also corrected our mistakes We recommend this location and staff specifically Dennis to everyone read more

I bought a dishwasher at Home Depot yesterday. I asked to speak to a manager because I wasn't happy with the man who waited on me. ( I did not get his name) Manager Karinn Arballo came and she was wonderful - She was knowledgeable and very very nice. She listened to my concerns and actually gave me a small discount. Karinn Arballo is a wonderful representation of Home Depot. read more

No attention to customer details await you at this Home Depot...Tristan Toledo rushed us through buying a Washer/Dryer and somehow missed putting on the order a stacking kit...which means the units could not be installed. His service and interaction are atrocious...if any HD Team reviews these Yelp reviews...work with him. He really could use the support. UPDATE... I had to go down there because the phone for Home Depot is not helpful and told me I cannot do anything unless going down to the store. That kind of sucked but it helped me solve all the problems and we got it all sorted out. So if shopping for a washer dryer or any appliance, please look for Celeste Navarrete. She was very helpful and very positive. read more

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We walked in and only bought one thing. Thank you to head cashier Karina for helping us out with our military discount.

We went shopping because we got Home Depot gift cards. I went for a couple things in particular. As I aged some days are better than others. The cashier Susan was very pleasant treating us and very personable. I thoroughly enjoyed her personality. Thank You Susan. Also I appreciate the military discount to help price. THANK YOU HOME DEPOT. read more

Shalanda and Matt were so kind and helpful when I came into Home Depot a few days ago. I had to do a lot of home repairs and they went out of their way to help. This is a great location and I know the layout. They always have a good selection of the things I need. The prices are always reasonable at this location too. read more

Rental department knowingly rents out broken inoperable equipment and doesn't care if customers waste their money. The ugly little associate could absolutely care-less. The power washer had a bad motor, popping circuit breakers, leaking everywhere, and the regulator was frozen open. and the associate said they check out the gear before renting them out. That's a bald face lie! I wasted $120 bucks, don't waste yours. read more

I placed a pick up order because I have small kids. I got home and about $10 worth of items were not in the bags. The bags were tied shut at delivery. Home Depot will not refund the $10 unless I go into the store. It's not worth hauling everyone back to the store for $10. Seems to me if they can accept your money online - they can refund it when they make a mistake. Will not place a pick up order here again. read more

We had quite a bit of things to check out today and had the pleasure of being serviced by Susan. Her attitude was so infectious and such a light. She made the process easy and when offering to sign up for a Home Depot credit card she made the process smooth and quick. She was such a joy to talk and was so knowledgeable. read more

Eric is the best. If you are building a house Eric is guy to help with materials. Cool guy too

One of the worst Home Depot's when it comes to customer service. I ordered a $500+ order of joint compound and thin set. 40+ heavy bags and cardboard boxes. Not only is the pro desk not able to release orders, but then I find my order on a flat cart. Shout out Tom who helped me load when I was half way done onto my trailer. Will go out of my way to NOT pickup large orders from here again. read more

very rude employees, every time i ask a question i get a different answer from each person. they will tell you anything to make a sale. maybe you should train your lazy employees to be on the same page, no one knows what the heck they are talking about anymore. this store is horrible. its so ridiculous and i will shop somewhere else. Stick a fork in me because i am done! read more

Today I was helped by Karen at the service desk. She was friendly, knowledgeable, and very professional. She helped me with a couple returns and additionally a more complicated transaction which she made a breeze. Thank you Karen for your amazing customer service. Home Depot is lucky to have you. read more

My husband and I saw a Black Friday deal on appliances. The deal required to get 4 appliances (fridge, microwave, dishwasher, and dishwasher.) We had a specific budget and specific measurements for our small kitchen. We tried picking our appliances online and decided to go to home depot to see what he have already added to the online cart before checking out. When we got to Home Depot, a sales associate named Esther had warmly greeted us. We told her about the deal we saw, our budget and our kitchen measurements. We told her that we already had some items in the online cart. When she checked those items, she informed us that we were off on the measurements on some of the items. We decided to start search over, and asked her to help us pick out the appliances that would fit our kitchen for the budget we had in mind. She said no problem. Right away I felt like I was dealing with a professional. Her knowledge of math was impressive. She knew right away what would fit and what would not fit. When I explained what kind of fridge I wanted, she knew exactly what to recommend. She showed us a perfect fridge, however, I taught the cost is too high for us. When I said it was too high of a price, she calculated in her head the final price with applied discounts and showed us, how we could actually afford the specific fridge she had showed us. Without her, I would have missed the opportunity to buy a "perfect" fridge. She did the same with other items. She explained to us the differences between each brand and showed us star ratings. At times, it felt like she could read our minds and answer questions before we asked them. At the end, we got great appliances (which are all installed and running great) without going a dollar over our budget. She is not an average employee and I hope Home Depot values her. After my shopping experience with Esther, I felt truly lucky that we walked in at perfect time, when she was not busy with other customers and she had time to help us, otherwise so many things could have went wrong. Esther read more

25 minutes in line because cashier wanted to talk to customer about their life don't do her job very unhappy with this Home Depot, which Home Depot doesn't give a damn read more

The Home Depot - Trying to get my job done - Hardware Stores Near Me - El Cajon, California

We ordered something online. Our local HD didn't have any in stock. So we selected curbside pickup at this Home Depot. When we arrived a person was sitting next to curbside pickup spots. We checked in online. HD person immediately approached us to verify ID. Unit came out quickly. Entire process was great. Will be ordering from this HD from now on. read more

WE CANNOT RATE THE APPLIANCE SECTION HERE LOW ENOUGH! They deserve a nagative number for.ineptness of product.and NO truthful Customer service. After 5 return trips and four INCORRECT deliveries, customer service only displays innaccurate, uncaring and irresponsiblity BY PASSING THE BUCK O TO THEIR COLLEAGUES!!! This place is the DEFINITION OF UNACCEPTABLE and we should know as apartment managers. Spare yourself time and money and go elsewhere. read more

There service sucks. I've asked for help and waiting over 20 mins to never get it. I've tried there curbside pick up and no one answers the phone. What's the point in having it if I've waited over 10 mins to get a hold of someone for them to not answer, then I gotta go in store and wait the long line at the customer service counter. This is the worst homedepot. read more

The Home Depot - Hardware Stores Near Me - El Cajon, California

CHRIS (Customer Service/ Returns) 12:20 PM 10/11/23 is FANTASTIC. I left my glasses in a cart and didn't realize until 15 minutes after leaving. I returned and they weren't in lost & found. Chris took down my name/ phone number and promised to personally call if they were found. To my LUCK, 5 minutes after speaking to Chris he gave me a call as I was leaving the parking lot to let me know a Good Samaritan turned them in. I offered to tip Chris/ the Good Samaritan but he can't take tips and they were gone. I couldn't leave a positive review on Home Depot site so I hope he sees this and his supervisors see his worth and excellence. Also thankful the for the Good Samaritan. Nice to know kind people still exist. read more

Very clean, everyone was helpful and courteous. Was disappointed that I wasn't able to purchase everything I needed, but I understand that sometimes this can happen. read more

This location needs a security presence, especially in the parking lot. I was there on a Saturday afternoon. A shoplifter almost ran me over as I was entering the store. He set off the alarms when leaving, but there was no security personnel who might deter such behavior. I was able to move out of his way, but there were shoppers there who could have been knocked over. There were also random people in the parking lot trying to sell food. I saw I guy trying to sell strawberries. He was really pushy, and I watched him trying to sell to a poor lady who was all alone trying to get to load a bunch of stuff into her truck. She must have said no 10 times before he left her alone. read more

I have been to this home depot a good amount of times and I never leave a review. Because I don't have much to say but today I do! I went to use the restroom. I put all my stuff on top of the toilet paper dispenser area and a clip I had for my hair. I proceed to get out of the restroom and an Employee who works for this Home Depot That who saw me come out of that stall went in after me. I was washing my hands, I realized that I had left my hair clip inside of that stall. It's my favorite hair clip. So she comes out gets all her stuff. She was a heavy set short person, black hair. I knew she worked there because she had an orange vest in her hand, maybe off her shift already or starting her shift. She leaves so I go back to look and its gone. She took it. The fact that you have an employee whether or not it's something small or big. Knowing that person saw me and you took something that didn't belong to you. You have some sketchy people working here that's not right. The fact that she saw me come out of that stall and didn't even ask if I left that in there and she didn't give it back to me is wrong in all the ways possible. Makes me question if she would do that at work stealing is stealing even if nobody knows. read more