This Home Depot is located in Weston right by the Rick Case Honda dealership. I was in the area and decided to stop by. I specifically needed material to fix the circulation on my dryer. We had someone come out and clean the air ducts and the way that the hose was connected from the dryer to the wall was not circulating properly. I needed a semi rigid dryer duct along with a dryer vent elbow piece to help give sufficient space between the dryer and wall connection. I had to ask for help because going to Home Depot is overwhelming. Alex was by the appliance accessories area where I was trying to find these items. He was proactive and saw I was inquiring about these pieces and guided me to another area where I could find the elbow piece. There was nobody at the aisle he guided me to so I went back to find him to see if he could assist further. He went ahead and walked with me to the area I needed to go to, and unfortunately, it was closed off at the time because they were trying to get something at the very top and closed off the aisle for safety of the customers while they did that. Alex said that he would call somebody to come help me specifically since this was not his department. But he was wonderful in going above and beyond and helping me when he didn't have to. Ramiro came by and informed the people guarding the closed aisle that he needed to go in real quick to get a piece for me. He showed me the elbow piece that I needed and help to answer any questions I had regarding these items. Both gentlemen were very helpful and patient. It's nice to encounter knowledgeable staff who is willing to assist and not just brush you off. Thanks guys! I really appreciate your help as I dislike going to Home Depot. While I was there, I also went to check out the plants in the garden area. I wish I could take care of my plants the way that they do here. Ha. read more

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Home Depot has a key duplicate station. You have to get an associate, and this time there were many associates around! So no issues hunting one down... that's where the good news ended. She made my duplicates and I left happy... then the keys didn't work. Sad face. Get into car, drive all the way back to get them fixed. Found another associate really fast and he was happy to re do the job and used the other machine (there's 2) so off I went again with my new duplicates... and again they didn't work. My old keys all work, so it's not the lock... idk. In all fairness I think the store now has more associates to help customers so that was great. The return service was also very fluid, I just need a place to make duplicates that work. Overall this Home Depot has been fast and service has been fair, so this is why it's my Go-To store when I have any home goods needs. I still need to get keys though... read more

I recently had a frustrating experience at this Home Depot location. I found a vacuum with a yellow clearance sticker, but when it was scanned at checkout, neither the SKU nor the sticker registered in the system. According to Home Depot's own Standard Operating Procedure FE 05-10 ("Processing POS Markups and Markdowns"), it clearly states: "Items cannot be marked down to $0.00 at POS. Items can be marked down to $0.01 or greater. All items must be rung up through POS to be on the customer receipt." "In the event a customer purchases a $0.01 SKU at POS, continue to process the transaction at the $0.01 price then write down the SKU number and turn into the CXM." This means penny items found on the sales floor should be sold to the customer, then removed afterward. Instead, the store refused to sell the item entirely, claiming it was "no longer in the system." What made this even more inconsistent was that they were willing to refund and let me leave with other penny items -- yet refused to sell the vacuum, which still had a yellow clearance tag. It doesn't make sense that some penny items are honored while others are denied. To make matters worse, the manager, Hugo, never came to customer service to address the issue directly. He communicated through another associate rather than speaking with me, which came across as dismissive and unprofessional. If customers are expected to follow Home Depot's policies, then store leadership should do the same. Leaving clearance-tagged items on the floor but refusing to sell them contradicts Home Depot's own written procedures and creates an unfair experience for customers. read more

RIbs & Chicken in parking lot? This Home Depot in Weston, FL has a massive parking lot with an easy access contractor front spaces and separate entrance. As Im walking through the parking lot I could smell jerk meats emanating in the air. I start getting hungry and look to my right and see a cloud of thick smoke with a huge smoker tanks on a trailer hooked up to a truck with a man smiling. I peered into his direction said hello and this guy, Robb, told me he is a self proclaimed best ribs & chicken cook. Well, I hear that comment often when it comes to bbq. He told me I had to try his chicken & ribs and I said, Jerk Style?" He said, "Yes," as he lathered up some pieces and gave them to me as samples. Holy Smokes, It was bbq jerk ecstasy, moist fall apart tender meat. Grabbed a pic of the menu and he is at the Home Depot parking lot M-TH 11a - 3p - Robb Wood BBQ & Grill. Walked into the Home Depot smelling like bbq with sticky fingers and browsed at laminate wood flooring at $3.29 sq ft by Vesinet Oak. They had several reps standing by for assistance in this flooring area. They have a large garden area packed with an array of flowers, plants and bbq grills. read more

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A young man named Matt at the tree farm provided patient and exceptional service. Choosing the right tree can be challenging but he made it easy. Joe was vert nice as well read more

There hasn't been a time that I've gone to this big box hardware store that I've been disappointed. As someone who is clueless about hardware, I usually get a handyman to help me, but I didn't want to wait till he was free for something I needed right away and could "probably" do myself. I rushed over with lightbulb in hand because the light went out in my bathroom. Given that the bulb is a bit different--with two small prongs which I later learned is called a bipin or bi-pin, I knew I'd need some expert help. After strolling down the aisles, I realized they didn't have the bulb I needed! So I went on the hunt.... After much deliberation with the guys, we agreed on the best possible solution which was to get an adapter so I could just screw in a standard light bulb. The best part was that it was all very affordable and I have two choices going forward. Despite this location not having a whole lot of crew members, when you find one (or two), you can bet your bottom dollar they will jump in and make it worth your trip there! As I was leaving the store, I noticed there's a question on the bottom of my receipt: "Did we nail it?" Yes; Carlos and Paul nailed it! read more

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Tried to check the availability of a dish rack and then the manager left me on hold for 29 minutes before the phone automatically hung up. Unacceptable. read more

The Home Depot - Hardware Stores Near Me - Davie, Florida

I am torn. We have been to this location several times to purchase various appliances. Finding someone to help you is VERY difficult but when you finally sue they are typically wonderful. This trip we went to purchase a microwave. There was NO ONE in the appliance area and I had to hunt down someone to locate someone. They paged someone. No one came. I was done. I went to customer service and asked for help. The person in customer service helped us order. Mission accomplished, but it shouldn't have been that difficult. This location is 5 minutes from my house but I hate going here. read more

Let me just start by saying that finding good customer service is very hard. I called this Home Depot about a specific question for an item I was looking to return. After a single ring I was greeted by Qamar. As soon as she said hello you could feel her positive energy over the phone and she was ready to help. As soon as I got to the store she greeted me with a smile and helped me with my return. All in all, a store like this thrives off availability and selection, but it's employees like Qamar that keep customers coming back. If you want to see what exceptional customer service is all about, go see her. Store # 6326 read more

Thought this would be better than the one near me. Found a/c filters & ordered the rest on Amazon. No one to help me, no one knew where anything was. There was a helpful man to help us self check out, no Apple Pay. read more

The door handle and lock in my kitchen is faded and not looking its best. So I wanted something new. I went to my local Home Depot and they did not have a large selection of door locks. I ventured to Weston. I was really impressed with the service I received from Mike in the door lock department. He was thorough and very patient. I had a lot of questions and even though this Home Depot also did not have a big selection for what I wanted, Mike told me how to go about finding what I needed. I learned a lot. Plus, I found him quickly which is not typical at a Home Depot in my experience. I am glad Mike was working on Monday to educate me on what I needed to know regarding door locks. read more

The Home Depot - Earthquake Survival Tool in Florida. - Hardware Stores Near Me - Davie, Florida

Shout out to Rick K who helped me in the flower section with an amazing attitude and kindness! If everyone in the world had a positive kind attitude it would be a better place. I'm not one to shop at Home Depot often because of lack of empathy from people working there but I must say this made my trip one that makes me want to return. Great job Ryan K! read more

Ordered a grill assembled and delivered. Only part of my order that went well was the Sprite I bought at self serve while them fixing problems. Now in Home Depot for 5th time in 3 days with the same grill order. Ordered, left, phone call from wrong store telling me couldn't be built on that day (not supposed to have anything to do with that store), return to Home Depot, fixed problem, left, text changing delivery date and time, return to Home Depot, fixed, parts show up at house, can't assemble with parts at house, return to Home Depot hand manager parts, delivery happens, incomplete build missing parts handed to manager. At Home Depot again trying to resolve. They don't care about your time, their mistakes or doing "anything for you". If you're buying anything other than a screwdriver, go somewhere else read more

This location is less crowded than the one at Pines and Palm Ave. The staff are helpful and I'm usually able to get what I'm looking for unless you want a freezer during Covid. I'm actually looking for a new lawn mower. Yes, Honda may have a better engine but I got 17+ years out of my Toro from Home Depot so yes I'm ready for another one. read more

I went to this home depot during the pandemic and was shocked to see the carelessness of this store there was no hand sanitizer as you walk in or exit. There was no one sanitizing the carts after every use. The carts had used gloves and masks in them. I did not go in any further because if this is how it is before you enter i did not want to touch anything inside. Home depot usually has self check outs that im sure are not being sanitized. This location must do better for the safety of there costumers. read more

The Home Depot - Used gloves and masks in the cart - Hardware Stores Near Me - Davie, Florida

Your go to place for your home improvement needs or classes. We come here often to get stuff for home improvement. Staff have been knowledgeable, helpful and friendly. The people at the paint center are especially friendly. They offer great suggestions with their knowledge base and even offer help with paint selection, because we all know how easy it is to find the right shade, sigh! With all the smart technology out there, it nice that the staff are also current and up to date on it. Seriously all the different lightbulbs and hues, who knew..ugh. The garden center is my favorite. I hate to go into a nursery and see plants that cant even be watered and they expect customers to buy them!? But at this nursery the plants are always alive and well. Getting someone who is knowledgeable on the garden center though is a hit our miss. It usually "Oh sorry I just work here to ring customers up". Hmmm. This place is a big warehouse. An organized warehouse though. It has its own parking lot and is nearby lot of other stores. They offer classes for men, women & kids. Can learn something new. read more

The Home Depot - Hardware Stores Near Me - Davie, Florida

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There are some really helpful friendly employees working here but Mike (wouldn't give me his last name) working in garden on Sun Nov 15th in the am Is not one of them Has 0 customer service skills I know it Home Depot but common when i finally got his attention (I was invisible i guess ) and I asked for assistance he looked at me as if saying "you know its A DIY store right" Its not what you say but how you say it He came back 5 minutes later with I'm assuming a manager or coworker and had now changed his attitude and wanted to help I had already loaded the cart Thanks but no thanks To little too late read more

Ordered a 1300 dollar oven, they cancel delivery one day before it was due. Nobody knew where the oven was. This place is completely disorganized. Employees have no clue on any of their merchandise if you're a construction person maybe it's good, but I wouldn't buy here again. read more

probably the worse homedepot ever. id rather drive to sawgrass or coral springs then deal with this one. no one was able to help me with the wrong paint order that was given to me, Ana the manager in no way helped either. waited 45 mins for her to say 'oh sorry' then she kept sweeping while im STILL standing waiting for my paint....10 mins later and she gave the 'approval' are you kidding me? all the employees were joking around in the paint department and im just standing there....i will be calling corporate. read more

The store is Manage very well. They are well train staff taking care of most of the customers needs. Peter Martin is a fantastic manager. I once had my bag of materials stolen out of my cart when I left it next to my car. He was nice enough to check the cameras and replace everything for free. I will continue to shop at the store and give my business. read more

I ordered 900$ worth of lumber with express delivery. I waited at my house for delivery all day, and it was never delivered. Wasted an entire Saturday, which is very frustrating. My project will now be delayed at least a week. read more

3/5/16- REVIEW FOR KIDS WORKSHOP Took my nieces to the Kids Workshop offered the first Saturday of every month from 9am to noon. These workshops are FREE to the kids. They are set up at the entrance and are very well organized. You walk up to the table with your child and receive a kit with your project. You pick a table to work on the project. Tables have hammers and other tools if necessary for that project. They have employees walking around to see if you or your child need any help. When you are done assembling your project, you take it to the front to get your paint. That's when the fun begins. Paint everywhere...at least is washable. Once painted and completed you go back to the front and they will hand you a pin for your apron and a Certificate of Completion with your child's name. Great activity for the kiddos! read more

I ordered a Pallet with of stack stone at Home Depot. I arrived at the store to load up my purchase. It was around 25 or so individual boxes. The Home Depot employee brought the product out on a large pallet and advised me to start loading my vehicle. After loading a few boxes I reached down to pick up the next box and cut my finger nail. There was a sha rp nail or screw protruding up from the pallet which sliced right through my finger nail. The employee was nonchalant about it and I had to complain to get a manager. They submitted an insurance claim and pretty much pushed off the liability to the pallet company and nothing was done. Very poor customer service and dangerous place to shop. read more

Customer services is horrible, long line at the customer services desk, only two people working at the desk and 10 customers waiting on line, all they were saying to us " we're short of people". 30 minutes on line and no extra help. read more

You would be hard-pressed to find a store in America with worse service then this Home Depot. They make Sears look like the Ritz Carlton. And I thought Sears was bad. I went in there to buy a few high dollar items and had to leave because despite having plenty of stuff nobody seemed to be interested in selling anything to any customer. read more

On Oct 8th I ordered a washer and dryer at this location which was delivered at my house on Oct 12th. Unfortunately they could not install appliances due to issues on my side which needed plumber work. So they took back the 2 appliances telling me that I had 30 days to reschedule delivery. I contracted a plumber who fixed the issue and next day Oct 13th I called to reschedule delivery , their earliest date being Oct 20th.. On Oct 20th as I had not heard from delivery team I called to ask status of delivery, and they informed me that they had on Oct 12th cancelled my order!!!! I went to the store, who confirmed they made mistake, and inform they have to refund and reorder with an availability on Oct 25th!!!!! What a mess, inconsistency and such an awfull customer experience.. So I went next door to Lowe's, and had my appliances ordered and will be delivered on Oct 21th.. read more

Try to get help Stores are understaffed Most employees lack knowledge. New management (corporate ) not doing a good job as prior management. read more

Please have people working in areas they are familiar with. Have gone twice to purchase appliances (washer, dryer, and fridge) and both times we were approached by sales associates that were clueless about the products. It is quite frustrating when you are looking to make a $5000+ purchase and you have associates that give useless responses like, "the appliance you buy is your preference" yes I know but I want to know the difference between the 2 refrigerators and again I get a response such as "they both keep things cold." Just plain clueless. Total waste of time read more

New to Florida Hurricane Irma I freaked out trying to find a generator I went to the store the week before Irma and they were out of generators They said they'd get a new shipment that night, ready for the following morning I showed up before opening, #7 in line Store opens... NO generators Understandable- there's a hurricane coming I inquire as to a better strategy and they tell me to call instead. I am skeptical... I called this place for several days, multiple times a day, usually right when they open. Finally, I called the Thursday morning at opening and they received a shipment. I got in my car and zoomed down there to pick one up. Disappointed in hearing the wrong information at first. VERY impressed with the customer service, the patience and the polite and professional way that my dozen or so phone calls were handled!! Needed that generator once we lost power!! read more

I went home Depot many times , usually ok ,never great or bad .. but today I went to Davie home depot, have one young men work at store come help me , he is very professional also very nice kind , I can't ask more , his name is Kevin Iber , Thank you so much for helping me and make my day due to you great service!!! read more

Just went yesterday to buy some boxes for a move. Walked by the generators and noticed a Honda generator I already own was tagged for sale @ $599. Asked an employee who said they were out but sent me to customer service to order one. Now, that's a $1,000 generator. I need one for my folks so of course I was gonna buy one. At customer service the item shows up @ $1,049. I show her the photo I just shot of the spot where the thing is advertised for $599 and she calls a manager who said that was an older model that was clearance out and now they only have the newer model for $1049. I told her I wasn't interested in the $1049 one but the ADVERTISED $599. She rolled her eyes and said sorry, that was the clearance one and it's gone. I said, ok, but you should take that sign down. She roller her eyes again. I'm not fighting every idiot I run into cus I don't have the stamina to fight every 3 minutes. We have a lot of idiots in our state. But False Advertising, Home Depot, is illegal. Get your crap together. read more

The Home Depot - Hardware Stores Near Me - Davie, Florida

Installation service is terrible. They delivered my appliances and were not able to install my dishwasher for weeks. They kept bringing the wrong parts they came out 3 times without what they needed. When they installed the dishwasher they placed the power cord too close to a metal piece on the dishwasher castigating it to eventually burn thorough. When it stopped working less than a year later they would not replace the party read more

I have been waiting for a dishwasher to be installed for three months. Poor customer service. Do not buy from them. They will not return the items either without a restocking fee. It's not my fault they did not install. I paid for it installation and they will not refund me. Do not use Home Depot. No issues with Lowes read more

This is your typical big box hardware store. Selection of products is good, prices reasonable and hit or miss service. They have what you will need for most all home repairs and remodels but getting help or expert service will depend on the day and time you visit store. Some employees are great at customer service and knowledgeable about the department they work in , some have no clue! Yesterday I visited this location looking for a moisture humidity sensor switch for the bathroom. The switch turns on the bathroom exhaust fan when the humidity or moisture level in the room reaches a set point. Looked for it in the electrical department, did not find it asked an employee who was working the aisle. "No do not carry that item" was his reply. OK so I said to my self if I were merchandising this aisle or store where else would I stock this item for max exposure. Sure enough I went to the aisle where they stock bathroom exhaust fans. They had them! I have given up on asking for help at this location unless It's one or two employees that in the past have been helpful. Most staff here are clueless on what they sell and worse are often heard giving wrong advice to unsuspecting customers. If you do not know something heck just say so but do not bull_hit the customer. Often times they treat customers in a condescending tone and act if they are doing you a favor. There are great employees Miguel and , Jerry in electrical, a Nelson in paints that is very helpful and knowledgeable, Lucas who works in lumber will go out of his way to help. Like I stated earlier service is a hit or miss. Store is stocked well. Returns are easy and they have ample parking. On weekends staff seems to be Mostly part timers who may not know much about the stuff HD sells and many are former trades people looking to supplement income, all good but they have little knowledge of stores layout or item stocked as in my example. When there are HQ people visiting the store you get the best service as they seem to want to impress the boss! When he/ she is not present it's back to business as usual. Most of this can be said of most Home Depots in South Florida. Seems So. FL has become a breeding ground for poor service and we seem to lower our expectations accordingly. Your experiences may be different and I am sure there are times service needs are met, as a whole I have learned not to expect A rated service at most businesses in So. Fl and there are exceptions. It all will depend on who is working that day, and what kind of day they are having. Update​, Home Depot needs to stop the harrassment of it's customers by the AC canvassers. Every visit I am asked how old is my air conditioner!!!!! It's annoying and bothersome. 2 Stars for this constant harassment. read more

Was a Great Store, but once they partnered with Art Plumbing, I have lost all respect for this store and the others. I will no longer shop at Home Depot until that partnership has ended! read more

I love this Home Depot! The staff is very professional and know their stuff! The place is very neat and organized. When I need help, there is always someone who knows their stuff! I love especially their garden center. Well stocked with healthy plants. Home Depot has a great return policy for plants that you can return them a year later if there are any issues. You can't beat that! read more

I like that this store is so close to my house! The store is usually empty and the customer service is great. I love the garden center and it seems like they always have fresh flowers and plants. My only complaint is the one guy that greets you and then try to sell you service. I almost think they are independent contractors. read more

The Home Depot - My helper at Home Depot! - Hardware Stores Near Me - Davie, Florida

I just had the worst experience at a Home Depot. I guess I was racially profiled, first by a young Hispanic male employee then by a middle aged black male who (I'm guessing) felt that I should be made an example of (I can't figure another explanation for this). My two sisters and I arrived at the line. We were the only ones there at the time. We were trying to figure out which were open since two of the self check out were closed but the lights were still on. By the time we moved to an open line, the young male said "there's a line, you have to go to the back". There were 5 people behind us by then. I said we were here first. He didn't listen and repeated himself. The middle aged guy then comes forward from I don't know where and says very forcefully...there's a line...you need to get to the back of it. He wouldn't even look me in the eye. I walked to the back of the line to de-escalate the situation. My sister stayed and spoke to the young guy. He claimed that he didn't see all three of us earlier. (????). He apologized for his behavior. I do not ever plan to visit this store again. I do not live in Florida and I'm just here working on a family project but I have been a home depot pro for several years and spend tens of thousands at Home Depot annually. It may be time to give Lowes a shot at my business because embarrassing customers is just not good customer service. read more

A warehouse full of possible projects! I love it! I've been slowly but surely remodeling my room & Home Depot has been the driving force behind the project. This location has been nothing but helpful helping me find exactly what I need for my little project. The staff is very up-to-date with easier more convenient ways to get things done & at an affordable price. Every stop I've made has been in & out which is great for someone that has no idea where to find things. All the isles are labeled & if you're lost a staff member knows exactly where to take you. If this keeps going I might just have to look for more projects to tinker with aso I'll have an excuse to keep shopping at Home Depot. read more

Worst customer service in town, lady in hardware was so rude and nasty i had to speak to a manager.