The supplies we needed were all at the Home Depot. The service person at the help desk was able to tell us where to find the items. Some of the floor people were not very knowledgeable about produces. read more

Bad customer service we waited for 20 minutes to have someone help us find what we needed. After asking 2 people to have someone help us paged I ended up calling the stores number to have someone help us. Very disappointed read more

If I could give 0 stars I would. My boyfriend and I purchased fridge from this location back on August 19th and they didn't have the fridge we wanted at the store so we ordered it. At that point the person who helped us place the order said no more than 3-4 weeks but we should get a call in a couple weeks to schedule the delivery. We never got a call, we called 3 weeks after ordering and they said it was delivered to the store and they just hadn't gotten around to calling. We scheduled the delivery for September 14th and they called and said they weren't going to come and rescheduled the delivery to September 23rd. Fast forward to the 23rd the delivery comes and there is a dent in the fridge. My boyfriend called to express his frustration and the department manager hung up on him. He then called to talk to the store manager. She told him to "stop yelling at her." I have been in customer service for years and how he was speaking was by far not mean or disrespectful. He was just trying to get to a resolution and that wasn't happening. All he wanted was to get what was paid for and that was not a dented fridge. Later that day he got a call from the Casper police department stating they are banning him from the store. Not only did they refuse to fix the issue they called the police on my boyfriend and got him banned from the store. Seriously. Just do the right thing and take care of the issues not caused by your customers. Customer service is a thing and your company does not have that. When your company isn't doing right by people then there is a bigger problem. People pay good money to purchase appliances they should come in brand new/mint condition. read more

Casper Home Depot, well it just had its twentieth anniversary. How do I know? Well I worked there from the start as an independent vendor building all the display walls and putting up all the signage. While I usually go to Menards right down the road, Home Depot definitely is the place for certain things. 1. They carry better name brands especially in the power tool section 2. They have a better garden department especially for vegetables, herbs and succulents. 3. They have an active inventory of the store online or through an App so you can find out in-store quantities available. I ordered 20 patio cushions there online that I could see were in stock and used the curbside pickup so I didn't have to wait for an employee to search in back stock. Worked like a charm. I parked and less than 60 seconds later they were brought out to my truck for loading. Have to admit I was impressed. The worker was super friendly and chatted me up while I loaded them. read more

The Very Worst Service and Home Depot store in the Nation! Can't Answer their phones...for literally hours! I have been screwed to death by these idiots! Take your business to a Local Hardware Store! Menards isn't great...but at least they can answer the damn phone! Home Depot just lost my account! Literally $1,000's a month! I will drive to another State for supplies! You ask what else I've got at the end of this review...You Don't Even Wanna Go There! read more

I went to buy a swamp cooler, and at first no one would help me. Several employees walked past and didn't asked if I needed help. I asked one person that I flagged down and he said, "I will try to find someone for you." No one showed. A person I was with finally went to a cashier who proceeded to call over head, and I finally got assistance. The person that assisted me had no clue how to answer my questions, claiming he was new. As I bought the swamp cooler, since I did some research before buying, I spelled out my name for him, and it was still spelled incorrectly. I Signed up for delivery. Two times I waited for the the cooler to be brought to me. The first time, it wouldn't fit in the delivery car??? That's why it wasn't delivered. The second time, there was no explanation. I decided to get in my vehicle and get it myself. I did get a refund, but the assistant manager did not apologize or act like she cared about the inconvenience. I am not a happy customer, and I do not plan on going back in the future. read more

I ordered a fridge back in March after not being alerted any of the 3 times my delivery was "rescheduled" only finding out after calling myself on the days they were supposed to be delivered only to be told they were rescheduled. When the day finally came that my fridge would be delivered I get a call that upon unboxing there was a "small dent" so I sent it back and decided to go with a regular fridge no bells and whistles and here we are again the day of my supposed delivery and if I wouldn't have called myself I would have been waiting at home all day long never to receive a phone call. So now here we are in June and I won't be getting my fridge till possibly the middle of June and that's if my delivery isn't rescheduled for the 5th time. Most definitely will not be ordering anything else from this store! I will be taking my business elsewhere! read more

Once there is an attitude of disdain for customers that has taken root at a retailer, regardless of the type of business (from a hair salon to a home improvement store), it is apparent to all who choose to do business with said retailer that their patronage means very little.....This "disdain" can be nixed or nurtured by management. After meeting Jason, a night manager at our local Home Depot, it was clear to me that as a customer I was a bother versus someone who's business he valued. That same attitude was reflected in the employee attending the customer service desk. Very poor customer service.Very poor management. Very disappointed that at such a large retailer that their staff isn't better versed or prepared at dealing with customer service read more

This is a nice big store with a ton of useful stuff. But I feel like they should hand out trail guides when you walk through the doors because once you get inside, its like all the staff disappear. I refuse to shop in this store without my boyfriend because he knows his way around the store. The biggest redeeming quality is their garden department. They have a better selection of plants for a larger portion of the year than any other store in town. They also have the specialty pots I need for the orchids I have at home which are hard to find elsewhere. read more

I don't live in casper but every time I go we visit the home depot and not once have I had a bad experience. Great service, five stars.

We were broke down in town needed supplies and John, in the wire section, assisted us well with our needs, and more, and was a friendly man. He too is a christian and we had a few things we were able to discuss and get information from him, regarding that, in town. read more

Came in to get a new shower head for my wifes Grandmother's guest bath. I broke the one she had. Found what I needed without any help. Didn't need it since I used to work at a location near home. Used self check-out since it's never a problem for me. Shower head worked great too! read more

Worst experience i have ever had at a home depot. Spent 45mins trying to buy an itemthat they were need to order and they couldnt figure out how to add that to the rest of the stuff I was buying in my cart. So I left and spent my 500 bucks somewhere else. Staff and managers dont know thier buiness and most had no people skills. read more

I went to home depot to price approx. 50,000.00 dollars of materials for my new house went to the pro desk and asked for help . one person to busy putting up pallets ,another asked for list and would work on it after her lunch. she asked for my list but I told her she would not be able to under stand it . she told me to come back later. read more

I went in to the paint department looking for an exterior latex paint. I wanted a color as close to terra cotta as I could find. I first started looking in the various color chip cards that are displayed in the department. Selecting four different chip samples, I went to the counter for additional help. An older gentleman employee was watching the paint shaker shake ,so pretended to be busy. A male customer approached the counter so the male employee yelled down one of the isles that he needed help. An older lady employee came up to the counter and asked if I needed help. I explained what I was looking for and showed her the chip samples. She told me that I needed to check the displays for the correct color. She then turned to help a female customer that she called by name. I never seen nor heard from her again. I went to the local Diamond Vogel paint store and had three employees helping me find the color I wanted. If your looking for help at the Home Depot (paint dept).in Casper, don't hold your breath. You might consider bringing a mirror to hold in front of these two employees to check to see if they are even breathing. read more

Huge improvement over past visits. I've seen an increase in employees help and knowledge. I didn't go 2 minutes without seeing an employee or being asked if i was finding what i needed. They have Totes for a great price and are more durable than what Wall-Mart or Target offer! also check out the clearance end caps! great deals! read more

I feel bad about having to give this Home Depot one star...should be a no-star option. For years I have gone to this pathetic store because there were no options. Then Menards opened for a bit they stepped up their game. Since a couple of years have gone by they are back to their poor customer service ways. If you know exactly what you want and where to find it...give them a try, as like all Home Depots they carry some good stuff. God help you if you need help...first finding somebody, and then finding somebody that knows anything. Plus...the attitude of helping customers seems lost on this Casper group. I am finally done with them after buying a highly rated (and expensive) toilet in an open box. Didn't want to, but the surely person we had to track down said it would be 20 minutes to get another toilet from the shelf...so like an idiot, I bought it. Took it home, installed it...leaks. Had a hairline fracture on it. Called Home Depot and I can't bring it back so have to call the toilet company instead even though Home Depot sold the defective product. Nice. That story aside...they are a terrible store. I avoid them whenever I can and their customer service (lack there of) is legendary in Casper. Menards is a bit farther up the road, but a good extra 5 minutes well spent. read more