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    Letz's Appliances

    2.4 (17 reviews)
    Closed 8:30 am - 3:00 pm

    Services - Letz's Appliances

    Appliance repair

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    11 months ago

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    1 year ago

    Customer service, standing behind their warranty, not living up to their own Mission Statement Not caring that we bought local.

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    Appliance Doctor of Casper

    Appliance Doctor of Casper

    (3 reviews)

    Phil first came to my home and said nothing could be fixed on my fridge and said your better off…read morebuying a new one since the parts and labor will cost just as much....on $3000 fridge. Then a year later all I wanted for my dad's fridge was a diagnostic on what was wrong and how nuch to fix if fixable to go through his appliance insurance. He was a no show and when my dad called to reschedule he said it would be till after Christmas. Fair, but when I called to make a new appt. I let him know he was a no show for the first and he got upset saying he was not that I never scheduled the appt. in the first place. I told him I have the text to prove it, and just yelled "I'm done" And then I just said ok. And he went on to answer and repeat everything he had just said in an ugly tone and upset. I just told him to have a nice d a y and no thank you for his services. I know people have bad days....but I had proof of what I was telli g him and always had a shovanistic way of saying he is always right. Never got upset with him or offended him for him to get sooo rude and yell on the phone.

    He said the $90 diagnostic fee would go toward the total bill if we chose to make the repair. So he…read morediagnosed (it took 15 minutes) and i asked him to repair but he claimed he couldn't find the part. I asked for the part number and found it quickly online. It took 3-4 days for delivery. I called him to make the repair but got a voicemail saying he was out of town for a week or so. My tenant needed their stove so I asked them if they thought they could install it. They tried and did it. A week later Phil, the Appliance Doctor, finally returned my call and was grumpy and unprofessional. I asked him to reduce the fee based on what happened -- he couldn't find the part and then wasn't available for the installation. He argued with me then hung up the phone. I just wanted to reduce the initial fee which I think was fair and reasonable.

    Letz's Appliances - homeappliancerepair - Updated May 2026

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