Amazing customer service. No pressure, they guided us to exactly what we wanted. High quality at a…read moregreat price and a lot to choose from in stock. From beginning to end it was a very pleasant experience.

A great experience from beginning to end. Great sales people, love the furniture which was in…read morestock and delivery guys were very careful and on time. will go again when I need more furniture.

We bought a loveseat. The salesman was extremely helpful and appropriately attentive throughout…read moreour selection process. The loveseat came in when they said it would and pickup was a very easy process.

Can I give zero stars? As that's what Slumberland Casper gets. Just had a call from their so called…read moremanager Tyler yesterday , in which I asked for his last name for verification and he denied giving it to me. How's that? Gutless. What a coward. So we placed a large order with this Casper store and the MOST important thing was getting it delivered. All was set, we paid our invoice with paying the delivery fee in full and waited for our scheduled delivery. In the meantime we completely remodeled our bedroom , new paint, new flooring , all ready to go prior to scheduled delivery. And Then, a couple days prior to the scheduled delivery date our Salesguy calls and said THEY screwed up and one of the pieces did not show up. Let me repeat , THEY ADMITTED one of the pieces did not show up. So now , we have a empty bedroom and need furniture we properly ordered ( as we are staging our home to sell) , so they don't give me their screw up date to get the missing piece so I say get everything you have , delivered, and bring ( deliver) your screw up pc back to our house when you get it . So crass Tyler calls yesterday and has a scripted speech he is reading from stating ( real fastly read) bla bla bla your piece is arriving next week, bla bla bla we are open ,, bla bla bla and YOU can come pick it up at our store. I then repeat to him the missing order was NOT my fault but his and I paid for delivery already and full delivery was not met. Pure customer satisfaction gets a zero to Tyler at Casper Wy . So , I hope the owner Mr Tony Hager sees this , fires your uncouth manager Tyler what's his name , honors this sale and gets the errant pc of furniture up to us immediately . As of now Zero stars to Casper Slumberland . Let's see you make it right.

We ordered a couch from the owner of Farnham's and when it showed up, we didn't like it in our…read moreliving room and he took it back with no restocking fee and ordered us another one which turned out to be perfect! Great customer service!

Horrible customer service all the way to the owner level. Product could also found downtown Casper…read morefor 1/2 the price. Absolutely unacceptable representation of suppliers as well (Sealy).

We purchased a dining room table and chairs for approx $1,600. The table was designed to look…read moreweathered with some superficial cracks . We were unaware that these cracks could widen. The cracks widened and cracked completely through the table. The table was less than a year old. When we approached Furniture Row they were unwilling to do anything.

Staff has been great, we have furnished our whole home from here since 2011 from the Cloud…read moresectional, 3 kids beds, our old bed now guest bed. Recently bought another bedroom set with new matress and adjustable bed that my wife really liked, only took about a week to get in and a few delivered, moving into a new house. Once put inplace in the room, we found that the nightstands, dresser, and mirror did not fit. Casper's Furniture row worked with us to exchange them out with no hassel. Rick and Paul have been great to deal with and appreciate their customer service. Will do business again.

Rant sleep number here in Casper. We we're told we could return our whole bed set if we didn't like…read moreit within so many day's come to find out our frame couldn't be returned. They never stated to us it couldn't be returned. They told us we had so many days to return it so we called within those said days and tried to return it because we ended up not liking the bed it. They told us we couldn't return it and that they made sure that we knew that when we were signing. They never told us anything like that and now we are stuck with a bed frame we deffently do not like and a bill around 5,000. There was also another couple the same night and time we got our bed who got told the very same thing we were told WE COULD RETURN IT IF WE DIDN'T LIKE IT. Also please read your terms before you sign dont let them rush signing the contract.

Huge Rave for Erica and Zion! We bought a bed and an adjustable base. The bed ended up being too…read moresoft and they were happy to get me all the information I needed and walked me through the beds again. I had to go online to 'trade' the bed in, but that is a Sleepnumber company policy, not the store's policy. Both Erica and Zion, were always willing to answer any questions I had with a smile on their face - even though the new bed was a lower price than the original bed. And yes, I got the difference in the bed price refunded in a very timely manner. As far as the base goes, during my research for a bed, I had learned industry standard is that adjustable bases were not refundable, and I was told during the purchase as well. I love my footwarmer, and the customizable settings on the base - especially the timer feature that allows me to fall asleep in zero G and then move me to my 'favorite' sleep setting. I have all the confidence in them!