THIS IS A REVIEW FOR THE HIVE PORT COQ - Can't find the location on Yelp.
We were excited to visit The Hive Coquitlam as a family, but unfortunately had a very disappointing experience. My wife and I brought our 8-month-old baby with us -- obviously too young to climb or even walk. We were simply hoping to enjoy a relaxed session while taking turns climbing and keeping our baby nearby.
Initially, we had our baby sitting quietly on the mat near the back traverse wall, which was not in use. We held him up briefly against a hold to take a photo (he can't climb or even stand on his own). A staff member approached us and said our baby couldn't touch the holds unless we paid for him, which felt unnecessary but we complied. He also told us the baby was ALLOWED to sit on the mat.
Later, we moved to the Kilter Board area -- again, with no other climbers present -- and continued taking turns climbing while our baby sat beside us. A different staff member came over and told us babies are not allowed on the mat at all. When we mentioned what the first staff member said, she simply responded that she didn't know why he would say that.
We felt like we were being shuffled around and treated as an inconvenience, despite being respectful and careful not to disrupt anyone. What was most frustrating was the inconsistent information from staff -- it left us confused and unwelcome.
If The Hive has specific policies about infants in the facility, that's understandable. But those policies should be clear, consistent, and communicated respectfully. Sadly, this experience left us feeling that young families are not welcome here. read more