I quickly stopped by here to grab a pack of smokes. While they had a decent selection of smokes, I…read moreended up not purchasing a pack. Why? The young lady behind the bar seemed more engaged with chatting over helping other customers.

The weed here is terrible. The staff claims they have no idea what kind it is, but it is cheaper…read morethan Diesel and does not get you high. It might be CBD weed, who knows? Certainly not the staff. You will find better weed at any other store in town, and you'll know exactly what you're getting.

Terrible customer service, y'all: Bethesda Smoke Shop on River Road is a nightmare…read more I rarely leave negative reviews (and don't enjoy them, either). That said, my husband's experience at Bethesda Tobacco in Bethesda earlier today was so bad that, well, I am compelled to warn others. He went in hoping to ask some straightforward questions about some items, and to then (hopefully) purchase a product. When he arrived, the store appeared empty, so he waited a few minutes. Eventually, an employee emerged from the back - holding a sandwich, mind you - and began talking to him while chewing. I cannot stress enough how unprofessional and off-putting this was. No greeting, no acknowledgment of the wait (or of my husband, really): just a mouth full of food, and an attitude of annoyance. My husband asked about options in the $30 price range, since many products were priced around $50. The employee's response was basically "nope" (with a mouth full of sandwich) - delivered with no explanation or alternative suggestions. It was obvious that customer service was not a priority. Things only got worse when my husband tried to clarify dosage versus price. There was a $10 product labeled as 200 mg, and a $55 product with the same dosage. When he asked about the difference, the employee "carelessly" admitted he didn't know, and proceeded to keep eating his sandwich. At that point, my husband just left the store; it was clear he was not going to get any helpful information. The very small silver lining: Bethesda Smoke Shop does carry a very wide selection of kratom and nicotine vapes. Unfortunately, product variety cannot make up for completely incompetent and disrespectful customer service. Being talked to with someone's mouth full of food, dismissed without answers, and ignored while standing in the store is utterly unacceptable. I would not recommend Bethesda Smoke Shop to anyone looking for knowledgeable staff, professional service, or even a basic level of courtesy: there are plenty of other stores where employees actually care about helping customers. 1 star - 0 stars, actually, but I don't think that's an option on here. And, it makes me sad to be honest: I was a regular there a few years back; the gentlemen working there all knew who I was, and would always help me out if I was short a few cents. *Deep Sigh* Looks like things have plummeted over there.

Service was Great! Selection was great! They had the Padron…read more64 #4 that I was looking for! Prices were very competitive

They're honestly always out of everything hahaha. I've been coming here for 3+ years and have…read moreultimately decided paying more for better quality weed at a "dispensary" is better. The medical card is free, and while Andy and others are super nice, it doesn't make up for the fact they're out of everything 23/6. You may get lucky and get some poorly rolled joints for cheap, but if you can, get the med card and just find a spot near your house; the new pen I got from a downtown DC Spot was great and only $20 more than Smoke Island PLUS my med card was free. I'd recommend other spots unless you're 18-20, or strapped on cash.

I have shopped at Smoke Island a few times. Although we don't live in Washington, my father is…read morestill on his own there, and we visit often. I am writing to say two things, the first descriptive, the second complimentary. The first thing is that like many other smoke shops nowadays, this is not primarily a place catering to those who want cigars or pipe tobacco. That said, they have a bit, enough that I've purchased from there due to the convenient location. I'd rate them as better than most of their peers in this regard. The second is the clerks are friendly and helpful. I was surprised they recognized my wife and me the second time we went in. That is unusual. Or perhaps we are a distinctive couple. So if you are in upper NW DC and in need of what they offer, Smoke Island is a fine choice.

Extremely friendly, came in looking for Dr.Dabber Ghost 2 which I wasn't able to find anywhere else…read more, called the store to verify they had they did , went in everyone was extremely friendly and easy to talk to . definitely will be coming back soon !

Friendly folks, good selection! If you looking for a battery for vape cartridge get the square…read moreones, they last a LOT longer. Friendly staff, recommended. Next to Liberty dispensary.

Extremely disappointing experience with Smoke Island on 11230 Georgia Avenue…read more My husband called around 11:00 PM on a Wednesday night - well within their posted hours (they advertise being open until 2:00 AM) - just to confirm they were open over Easter weekend. Despite calling during business hours, the person who answered was immediately rude and dismissive. It got even more uncomfortable when my husband asked about a few products. The man on the phone suddenly became suspicious and started speaking to him like he was a police officer or a narc, which was completely uncalled for and honestly quite off-putting. What makes it worse is that the exact products he asked about are clearly listed on their website for anyone to see. So, the attitude of the man speaking with my husband - and his defensiveness - made (and still makes) absolutely no sense. If you're going to advertise late hours, you should be prepared to speak to customers professionally during those hours. Customer service like this is a great way to lose business, and we won't ever be returning.

I went in for 5 seconds grabbed one thing, looked around, Put them item back and left. A man who…read moreworks there then runs out yelling "Yo are you gonna pay for tht" accusing me of stealing...

Just driving down the Rockville pike and I had forgot I needed to get a vape. So I just looked up…read moresmoke shops and this place came up. Walking in I already felt welcomed. This guy let me make sure that the vape worked. Very nice place and good knowledge! This is where I will be buying all my stuff in the future 10/10 -Orion

Great service. Friendly and great folks. A lot of variety to pick from. Will definitely be back.read more

In town for a week - dropped my vape and it shattered. Quickly went to two "vape " shops and was…read moreshocked that there was not much in either shop for people who vape. Called this store- the gentleman that answered was very polite and said he was sure he could help. I got there and was treated with nothing but respect. The gentleman who owns the shop took all the broken glass out of my vape and put it back together. Turns out he also had two bottles of my fave juice - he nicked it up for me and I was back in business. He even provided the hard to find covers so my tank is protected from shattering. This shop is top shelf!! If you come to DC and need vape supplies - this is the ONKY store you need to go to. I will definitely shop here again.

I wanted to take a moment to highlight the excellent service and product I received at Capital Vape…read moreSupply. Staff are welcoming and knowledgeable. It's a very busy stretch of U street, but, I felt safe and welcome in this store.

I believe the staff is nice , providing a quick and easy service. It's best to place an order…read moreonline if you're tryna be quick but other than that walk in and you'll be able to place your order in person. My recommendation is buy stuff during sales to get your money's worth, check online before going. I will say products wise is a hit or miss sometimes there's a lot then there's barely anything but wait till they restock!

I went in to purchase a pre-order of a 2 g brick legacy series cart all in one. I purchased the…read moreitem and once I went to my car, I realize that they put in the old model of the brick, trying to sell it to me as if it was the new one I of course, went straight back in asking for a refund for the item being that it was not the item I purchased. They told me that it worked perfectly fine and that they would not offer me a refund for the item I did not purchase. The manager also was making me feel like this was no actual issue and that I was being irrational. I have been a weekly customer at this store for over three years to be treated this way is unacceptable.

Beautiful selection as well as presentation of merchandise staff is equally great as well.read more

Amazing place. Great varieties of selections. Friendly and helpful and really patient staff…read more Owner is keeping up the inventory with latest product and always restocking as quick as possible. If something is not available/in stock they make sure to get it to you right away. I've been shopping from Smoke island almost 2 years now. Started with the location few miles down the road, then second one opened in DC and now third place this one. Hard work pays off, hope to see you guys open ip many more locations and thank you for great service and business. Oh and also best deals in the area.

Truly enjoyed the my visit to the lounge. Look forward to coming back.. It was a great atmosphere…read morewith a knowledgeable staff on the selection. You could tell. They were truly invested in providing a great experience for customers, and I highly recommend it and look forward to attending the events that they have coming up.

Capitol Cigar and Tobacco is a very good cigar lounge with a very nice selection of cigars across…read moreinexpensive to $50 cigars. Their humidor is well designed and does a great job of keeping the cigars ready to be smoked. The lounge area is different as the building is elongated so there's really two seating areas with a high top table for 6 in between. They have coffee, cold drinks and water available at reasonable prices. Parking options are street and paid parking garage across the street. Both are convenient. Capitol Cigars is a very nice experience. Recommend this 4.5 star cigar lounge.