They treat you like family I almost exclusively try to get…read moremy watches from them. 10/10 recommend. Professional and clean environment.

I went here to get a watch band adjusted but started looking at watches. Yusef was very helpful. He…read morefixed and gave me information about the band and showed me watches. They have many luxury watches and jewelry. Rolex, tag heur, Breitling and more I end up walking out the door with a great watch. This is a great place to go. Friendly and informative. I will be back in the future.

I recently purchased an engagement ring from Abracadabra and had a wonderful experience! I had an…read moreheirloom stone that belonged to my great-grandmother that I wanted to have as the centerpiece of the ring. I had been to a few other jewelers in A2, but the Abra crew were the only ones who didn't try to shame me into buying a newer, larger stone! I was nervous about the full custom design process, as all I had were some examples of details I thought would look nice and some vague memories of what my now-fiancée showed me on Pinterest. However, Amanda was wonderful to work with on the design and did a very good job at turning my ideas into a detailed sketch. Natalie did an equally amazing job at manufacturing the actual ring--the final product turned out beautifully and showcases my Gigi's stone perfectly. Neither my fiancée nor I can resist staring at the ring for long periods of time :) They also were more than willing to make sure that the ring was kept a secret! They were very competitive on price. Even with the fully custom design, we were able to make design changes within my budget. Better still, they only use conflict-free stones when buying new and they have hypoallergenic alloys available. Even if my fiancée and I move away from the A2 area, we will be back to get a matching wedding band when the time arises. Highly, highly recommend.

Hard to see how this place got a good review. Rude and overpriced…read more There are a TON of great jewelers and jewelry stores out there. Don't waste your time w people like this.

Schlander is an excellent jeweler. I went here to try and find a platinum setting for a ring…read more They have a beautiful platinum and white gold selection, including antique/vintage inspired settings as well as gorgeous modern sleek ones. I had a good idea of what I wanted going in, but after seeing their selection I couldn't decide! I still can't! If you know me, you would know that I do not wear anything remotely similar to business suits. I pretty much look like some kid in Converse sneaks and a pencil skirt with holes in it hiding a bottle of lush in my purse. (Not the case!) However, when you walk in this place, they do not judge you and give you the best service. I always take notice of this because I work in customer service and am very critical of it. They do custom settings here and do it at the cost of the materials, not for labor. I get the idea that they are very honest. They also do not work on commission, so you can pop in anytime. I would love to deal with them more in the future.

Was very information kind and friendly would recommend Jake's service to anyone who needs jewelery…read morerepair or just a simple cleaning my guy get it done with awesomeness and style thabsk schlander and sons

Once again, The Diamond Factory came through and made my dreams come true!…read more A little background: my grandma, who meant a great deal to me, passed away last winter. Since then I had been wanting to get a nice piece of jewelry with a ruby (her birthstone) in her memory but hadn't quite found the right piece yet. On New Year's Eve I spent the night at my mom's and slept in my grandma's old room. Plugging in my phone charger under her bed I found a box of some of her belongings, including her wedding ring: a simple, gold band. I had the idea to use the band as the base for a new ring, maybe just adding a simple ruby to it. I asked my mom if she would be ok with that and not only was she ok with it she said she might have just the thing and she pulled out a box of old jewelry my grandma brought from Poland, including the most gorgeous ruby ring with diamonds. The band on that one was fairly thin and together we decided that it would be amazing to take that setting and put it on the wedding band. We also found another, smaller ruby ring that we decided to give to my cousin, her only other grandchild, for her 15 birthday this week. It needed some TLC (cleaning up and straightening the band). I immediately knew that the only ones I would trust with these heirlooms would be The Diamond Factory. The next day I went in and told them the story of finding the rings and what we had hoped we could get done. They said it was no problem at all and took my measurements to fit the new ringer properly. A week later (today) I got a text saying the order was ready and I raced to the store right after work to pick them up. I got so emotional when they showed me the finished piece. It was PERFECT. The combining of the two rings is gorgeous and they cleaned it up so beautifully. Photos don't do the sparkle any justice! It's such a special piece that will now be so dear to our family. They also did an amazing job with the ring for my cousin. The delicate, smaller ring is the perfect heirloom to pass on to a teen girl as her first piece of fine jewelry and they made it look like new. I can't wait to give it to her. Thank you for helping us honor my grandma (and grandpa since it was their wedding band!) in such a special way, Diamond Factory! The thoughtfulness and care you put into creating this piece means the world to me and my family.

Today I visited The Diamond Factory of Ann Arbor inside of Briarwood Mall. The store had a sign…read moreoutside claiming "WE BUY GOLD & Diamonds Highest Price Paid Guaranteed" which led me to believe that I would be presented with a fair and reasonable offer for my 2+ gram, 14K white gold engagement ring with two small side diamonds. A 2 gram 14K white gold melt value is $99. The spot price of gold is currently $2,633.53/ounce as of 12/7/24. The manager (supposedly named Victor) and his sales associate (Rafi) offered me only $56 for the ring, despite me already having a prior offer for $250. Victor (real name apparently Vicken Tufenkjian according to public state filings) even claimed that the store didn't have an owner when confronted about his false and misleading sign. Victor also refused to tell me his full name when I told him that I was going to file a complaint. At one point he even tried to falsely claim that my ring wasn't actually gold. To make matters worse, when I returned to the store and explained to Victor that other jewelers inside of Briarwood quoted my ring at around $400, he called the mall police to try to intimidate me instead of addressing my concerns professionally. Five allied security guards along with an Ann Arbor police officer were unnecessarily called on me. I left the store and immediately filed a complaint with the FTC. This experience was extremely frustrating, inconvenient, and disturbing. Please steer clear of this store and go somewhere where you will be treated fairly. PS: if you have bought any jewelry at this store in the past I would strongly suggest that you have it checked for authenticity by another jeweler.

Another place that I can't believe I haven't written a review for yet. I absolutely love this store…read moreand it's one of my favorite small businesses in Ann Arbor! Located in Kerrytown across the street from Detroit Street Filling Station, this woman-owned business is stocked full of so many unique and thoughtfully curated and sourced items. You want to come here for all the most unique and gorgeous looking goodies to gift to yourself and your loved ones and make sure to stop by often as they have a rotating selection of goodies throughout the seasons and months as well! They always have gorgeous window displays, the employees are always so happy to see you and the service is wonderful, and this shop is just so dreamy! Things are definitely on the pricey side here, but everything is really high quality and they feature a ton of local artisans in the area as well. There's nothing I love more than an intentional shop and you can truly feel how intentional Thistle & Bess is in every detail their store contains. Absolutely lovely and always worth a peruse whenever you find yourself in the Ann Arbor area!

This boutique is super cute with lots of unique gifts and fun items. I loved all of the food themed…read moreitems like ravioli candles, olive candles, a bread lamp, and hair clips. I also saw a lot of Baggu items, which is a brand that I really like. Lots of stuff I hadn't seen in person before, like the teeny tiny backpacks. They also had a lot of local art, jewelry, cards, candles, and more. It's a great spot for finding a gift for yourself or your favorite gal pals! Unfortunately I was not greeted when I came in nor when I was browsing, which I feel is such a small thing that can really make a difference when shopping. The person at the counter was with another customer, but even just a quick, "hi, welcome in!" can be so nice. That said, I would come back in the future just to check out what they have in stock.

Lisa and Pat are fantastic people who are dedicated to the craft and to their customers…read more I brought in an engagement ring that needed to be taken apart so a major piece could be given back to the original owner as well as a wedding band, and I hoped that I could make a new, beautiful piece of jewelry from all that remained. I showed them a design that was meaningful to me--a unalome (which is the symbol for the path to enlightenment), and they said they would love to work on it for me. From start to finish, they listened to me, were incredibly kind and attentive, and kept me posted and involved every step of the way. I ended up with not one but TWO beautiful pieces of custom-made jewelry using the assets/stones from the rings, thanks to their keen design sense--both of which were well within my budget (and even ended up being less than what was originally quoted!). I couldn't be happier with the experience I had with Bespoke Jewelry, and I cannot recommend them enough--no matter what your jewelry needs (or desires) are. I love my transformed, custom jewelry pieces, and I will cherish them forever! Thank you, Lisa and Pat!

I wish I could give more than 5 stars for Bespoke Jewelry and Lisa! My husband and I had her…read moredesign our wedding bands. We absolutely love them! Lisa and I connected immediately, she nailed our style/taste and presented us with several different renders to chose. Our rings are just perfect. Our experience was so positive and unique that I decided to work with Lisa to design my bridesmaids' gifts for my two sisters. Again, she nailed it! We designed a ring and an enhancer. They are gorgeous and brought both sisters to tears! The process was really fun and stress free. Her customer service is truly beyond the majority of people we interact with regularly. She puts her customers first and does whatever it takes to get it right. In addition to our wedding pieces, Lisa also reset my diamond studs and designed a necklace for me and resized a couple of rings. Everything turned out beautifully! If you want a one of a kind customer and design experience, unique pieces and great value for your money, you need to meet Lisa at Bespoke Jewelry. She and her team are the absolute best.

I was horrified when I looked down and realized that four diamonds in my delicate engagement ring…read morefrom the 1920s had crumbled away. I brought my ring to Rhonda and she assured me that their jeweler could handle the job. And I can confirm that their jeweler is absolutely incredible. When my ring was returned it was somehow more perfect than when I first received it. If you are on the fence about who to trust to work on your precious jewelry items, look no further, Arcadian Antiques is the place to go. My experience with The Arcadian was exceptional. Thank you so much!

Worst customer service ever. The items are overpriced and there is not a big selection. The sales…read morelady was very impatient and rude. There is room for improvement in how she talks to people. I was planing to buy an item but I got cold feet with her attude.

I just purchased my third ring from Alex. My first two were when I lived near Ann Arbor, His work…read moreis of extremely high quality and he creates very unique one-of-a-kind pieces. It was the first time I bought a piece online (due to the 2020 coronavirus pandemic) and I was nervous by not getting to try on the ring first, but after a few emails back and forth, I settled on buying the ring and am very happy I did. I live on the East Coast a little west of Boston and I can tell you that there are no jewelers with Alex's talent for unusual creations or attentive (and patient) level of customer service here. I will definitely buy online again! Gina B. central Massachusetts

I've bought two rings over the past 2 years from Alex. One was a lovely men's wedding ring to…read morereplace mine of 32 years - a great selection. More important, however, is the experience I had from Alex designing an exceptional ring with a Tanzanite gem he picked out from abroad. The design was fantastic, a real beauty that my wife loved. Alex is the ultimate artist with great advice and a nice personality. He is 6 stars.

Such a cute Ann Arbor (hidden?) gem that I will always make a stop at to check out. It's located on…read morethe second floor of the Kerrytown Market & Shops. If you're going up the red stairs from the downstairs grocery store/entrance closest to the farmer's market, it'll be the first store on your left past the Kerrytown chime. 16 Hands is just an absolutely wonderful store, stocked to the brim with so many unique goodies and gifts. When I say unique, I mean unique - one of a kind! There are so many things here that I have genuinely never seen anywhere else, and I'm someone who naturally gravitates to tchotchke stores already and would like to think I have seen a vast selection already! There's always something new here each time I go, so I strongly recommend that everyone come and take a lap around this store to see what treasures are lying in wait to be discovered by you. Prices are reasonable and have a great range of options for all kinds of budgets. Highly recommend checking this shop, and frankly all the second floor Kerrytown shops out! 16 Hands is by far my favorite though!

It is out of business. So sad as I loved this store. Have shopped here for years. They had so many…read moreunique hand made items.

Such a well-stocked store. They've got local goods, stationery, a small collection of fountain…read morepens, notebooks, house goods, notebooks, even vintage pharmacy labels. All at pretty reasonable prices! Service is pretty friendly too. Definitely worth stopping by.

I've loved Found since their previous location, also in Kerrytown, but a fraction of the current…read moreshop. Now they've expanded in there and they've filled the space with even more beautifully curated goodies, new and "found." There's a bit of everything in here, perfect for finding a gift for a friend, family, or a partner, or a little goodie for yourself. They've got beautiful art prints from independent artists, handmade ceramics, plus stationery, a bangin' candle section, lovely housewares and textiles like throws, pillows, and tea towels, plus jewelry, the list goes on and on. Plus when you shop here you're really shopping small, because most of what they carry falls into that category. If you go to their website you can take a look at a list of the artists they carry in store, and I love recognizing names of friends and people I admire in their respective fields. It's a delight digging through all their offerings and I highly recommend you get there soon to do it yourself!