Top 10 reasons I will NEVER RETURN TO THIS PLACE (Oh yea, there are many more):
10. For starters, misleading name. It is in no way, shape or form, "hidden". When I think of a "hidden spa" I think of trees, and water and a location that feels like you are in another world... not a building on a busy street next to a homeless camp parking lot.
9. All their tea choices were lame. It was the cheapest, bag tea, you could find.
8. The "waiting room" seemed dirty. They have seats in the same area as a diffuser so it was blowing right in my face. It was yukky.
7. There was a huge spider web spanning across the mirror in the very dark bathroom. Clean much?
6. They serve "dessert" after the massage for spa parties, which is what my friends got since we were celebrating my birthday. The dessert was like 2-day old grocery store cake. Ew. Why are they focusing on the dessert portion of the treatment? I have never been to a legit spa that serves cake. Fruit, yes, hot tea, yes. Cake, no.
5. The massage tables were so hard that after my massage, my body ached from the surface. My table also felt like it was going to collapse because it kept moving when I moved.
4. My massage was terrible. "Light to medium" pressure was what I was signed up for and I got the equivalent of a two-year-old massaging my back. There was literally zero pressure. She spent time on the back sides of my knees. Yes, you read that right. Ummmmm not effective.
3. Have you ever had a facial? What I got was a woman, UNMASKED, in my face (so much so I could smell her smoky, nasty breath) rubbing lotion on my face and taking lotion off my face. That's it. It was completely inappropriate for her to be unmasked, especially with the surge of COVID going on, and she clearly didn't know what she was doing. And she KNOWINGLY, potentially exposed me to COVID.
2. My friend, who booked the appointment (a spa party with we three girls) MONTHS IN ADVANCE, was not confirmed until 10 MINUTES PRIOR. When my friend asked why, they claimed they had the wrong number....so um, how did they get the right number 10 minutes before?
1. We were told to fill out these forms WITH DRY ERASE MARKERS to tell if we had anything that could impede our massages. It also asked where they "therapist" should focus their attention and if we wanted to "add on" any services, i.e. deep tissue massage, etc. We all completed that form. Apparently nobody read it. When they brought us to the room, the one "therapist" (not really a therapist) launched into a 5 minute speech about how only one of us could get the deep tissue massage because they were under staffed (um, we booked the appointment months before) so why would they not staff up. They sure took the $600 that my friends paid, plus tip.....
Ok, I feel compelled to give a few more reasons:
1a. After my friend posted a terrible review (See review from Karen G.) the owner messaged her to say that she took over the spa ONE DAY AFTER OUR VISIT. Ummmmm I am gonna call BS.
1b. I have been to enough spas to know that the employees here are NOT therapists. Not sure what their credentials are but I can tell you they have no idea how the muscles of the body are positioned, nor do they know how to work those muscles so that their clients get some relief and relaxation.
BUYER BEWARE. This place sucks! Stop focusing on dessert, clean more often and hire some real therapists, or at least get these people some training, and charge less. Your services are in no way worth what you are charging. read more