I rent a vehicle a minimum of 2x per year, when I go on my 2K+ driving trips. I always us…read moreEnterprise because I have shopped around and even with my AARP and alumni discounts, Enterprise is still the best price and provides the same quality vehicles. In early June I went to MN fishing in a lovely Chevy Trailblazer. The vehicle was a pleasure the staff where very helpful, allowing me to chose the SUV that would suite me best and told me, "if I didn't like before I left bring it back we'll exchange it". The drop off was easy. Leave it Sunday night and throw the keys in the drop box. Above all else, the staff is exceeding kind. It's tough to find good customer service, but this facility has it nailed down.

Local staff was helpful but Enterprise overall are making the rental process more stressful, trying…read moreto secure a vehicle. For example, I had an emergency I had a need for a rental vehicle. They accepted my debit card, which was great as I didn't have enough of a balance on my credit card. However, when accepting paystubs as one of their qualifiers to use my debit card, they refused my VA & SSDI disability letters as proof of income. I don't work. My verified form of income is from the federal government, but that's not good enough for Enterprise, apparently. I had to jump thru hoops, when I was already stressed out, to provide other documentation that would satisfy them. Also, I've been renting from Enterprise over the course of MANY years & in the past, they would take a deposit. Not only have they upped their deposit amount, but now they also charge you the deposit AND cost of the rental upfront. It used to be, you pay a deposit, when you return the vehicle, they deduct the charge for the vehicle out of your deposit, or you pay the difference if it cost more, if you so choose. They put an almost $700 charge on my checking acct for 3 days of a rental & my rent check bounced because of it. So not very happy that I'm potentially facing an eviction notice because of that. There's other rental companies out there, I might be more inclined to use over the nonsense Enterprise puts you thru to rent now. It's honestly not worth the aggravation. *The 1* review is for Enterprise itself, it is in no reflection of the local staff, who were professional Enterprise has become such a scammy racket, I'm absolutely DISGUSTED by this company I used for YEARS. I recently received an email abt missed tolls from the rental I had. Now, I had my transponder in the vehicle w/me. Enterprise did NOT give me a proper way of displaying it, like in the past. I tried putting the transponder on the dashboard, but it kept sliding around, so I put it in the center console. My transponder picked up some tolls, others it didn't. Now, I have no problem paying for missed tolls. In fact, I went down to the toll authority in person in an attempt to have them charged to my transponder. I wasn't able to do that, because they had no outstanding tolls tied to that rental vehicle. Enterprise paid the tolls but then assessed me a $20 fine on top of less than $8 worth of missed tolls!! So I called Enterprise. Literally got bounced around back & forth being told I needed to call this #, to get THAT person on the line telling me I needed to call the FIRST # I called! Finally got somebody else, who told me that the State of Illinois assesses them a fine for missed tolls, which is absolute bull. If I miss a toll, I can go online & pay it & I'm not charged a fine. The woman I spoke with told me there were 5 tolls that were missed, that added up to $7.70. 5 tolls, that's it. She sent me (via email) a breakdown of the missed tolls. I'm in the process of disputing the "fine," which is a crock, as I said before that I wouldn't be charged a fine by the state for paying a missed toll, so why is Enterprise trying to feed me that bull? Especially since those tolls would've never been missed if they gave me a way to properly display my transponder in the first place. The kicker to all of this? I was told I had 5 missed tolls. FIVE. That's what came up on the history when the woman I was on the phone with pulled it up for that vehicle. So why did I get yet ANOTHER email yesterday abt MORE "missed tolls" & charging me yet ANOTHER $3 & some odd cents? I feel like I'm going to be in a neverending cycle of Enterprise stealing money out of my account for "missed tolls." You know what the kicker to all of this is? I'm a disabled veteran. I'm on a fixed income w/my disability compensation & Enterprise has no qualms abt thieving from a disabled veteran. Let that sink in before you think abt renting from this company. They lost me as a customer & I used them for DECADES. I am doing more back & forth disputing these charges. Tolls that are 75¢, Enterprise is charging me $1.50 & $1.60 for those same tolls. I sent them proof of the tolls my transponder actually picked up. They're running me in circles w/excuses. At this point, I'm abt to file a complaint w/the Better Business Bureau. This is no way to run a business. Enterprise NEVER used to be this way, I don't know what changed, but I am sharing this experience w/EVERYONE, especially fellow veterans. I'm appalled that this company willingly scams veterans, or anybody for that matter, but scamming a disabled veteran is exceptionally abhorrent. Never using Enterprise again. They are NOT the only rental company out there, they need to remember that. And to recap, this review is no way a reflection on local staff, it's Enterprise itself.

This location provides exceptional customer service. Owner/manager is personable and professional…read more He helped get a left-behind item mailed back to us despite his many other responsibilities on a busy day.

I would rent car from this place again, the person in this place was super nice and actually…read morepicked me from another car agency and gave me a great deal, the car was clean and in great shape! Would def., rent there again!

Made a reservation. Got there and they had no cars. They made me call customer service to get a…read morerefund which takes 5-7 business days to hit my account. If I could rate 0 stars, I would.

I was greeted by Vickie. She attended to me immediately and answered all of my questions especially…read moreregarding the insurance requirements. I was concerned that I might get a "junky" car since I was trying to rent a car TWO DAYS BEFORE the start of the Labor Day holiday weekend. I needed a vehicle to get to an upcoming housewarming party that had been planned for two days later. The car was a late-model Nissan Sentra which gave me the opportunity to try out some features that my current vehicle does not have. I LOVED the push-button ignition and rear-camera display! It will be something that I will look for in my new car. The return was easy AND quick. Vickie was not on duty, but the franchise owner was also efficient and helpful. I recommend parking along the east side of the building if parking is limited. The front parking area is limited. Here are photos of my rental car.

originally rented a 7-seater from Budget, but they called the night before to tell me they didn't…read morehave any cars (why let me reserve if you don't have the vehicle?). I then switched to Avis (not realizing they're the same company and in the same location). I called them after reserving online and they assured me they had the 7-seat vehicle I needed, but when I arrived today, of course no vehicles available, and I'm left scrambling to find a solution. Why are rentals companies allowed to offer vehicles online if they won't be available?? Terrible and infuriating experience.

No stars for this place. Showed with a reservation and was told he didn't have a car in my group…read more Wanted to downgrade me and charge me double my rate. Had no choice because needed the car. Called to complain and Avis customer service gave me a credit. Then the local agent removed my credit. I love avis but will never deal with this office again. I wonder how many times he has pulled this with other customers. Stay away if you can. I called him to ask why and suddenly the polite agent turned rude as hell.

Ms. Vicky provided outstanding customer service and made sure I was able to quickly pick up a…read morevehicle that met my expectations. She was friendly, efficient, and genuinely focused on making the rental process easy. I highly recommend this Budget location in Lombard on Roosevelt. I wish every car rental experience was this smooth and hassle-free!

I reserved a car the night before I was supposed to pick up at 9am and than got a call at 8:30 from…read morethe location from a very unprofessional woman telling me they have no cars available. She than asks me what I was going to do with the car if I would have gotten it!! who cares and why are you asking me that!! I will never use them again. i cant post with 0 stars

Really terrible experience at this Hertz. I had placed a reservation through work to pick up a…read morestandard car here. Let me begin by saying that this is against Hertz as a company and not the people who work at this location. My reservation time was 5pm. I had arrived a little early (about 4:45) to get the car and there was a sign on the door saying that they're sorry for the inconvenience, however, they would be back in 20 minutes. To call a number listed for assistance. I immediately called the number and the person over the phone said that they would be back in 10 minutes, not even. As I'm sitting in the car, I notice that other people are walking up waiting outside the door as well. I got out at about 5pm and they're still not there. I start talking to the other people who have been waiting since 4pm saying that when they called they were told they would be 15-20 mins. I had found out through them, that the only 2 people working left to go and get a car for another reservation. The 2 people who worked at this location finally showed up at about 5:15, a half hour later, with 2 cars. By this point, there were 3 people waiting. The initial reason why they left to get a car is because the one reservation's car was not there. They brought back the wrong car for the guy and he was FURIOUS. They had made him wait for over an hour for a car he reserved and then brought the wrong type of car because the one he initially reserved was unavailable. Thankfully I was taken care of within 10 minutes and left with my rental. A Hyundai Elantra with only 6,000 miles on it and Sirius XM Radio. I am unsure of how this works, but this is how I perceive this - I do not think that this is the fault of the people who work at this location. I feel that this is completely the fault of Hertz as a company. How are you going to have a location that has AT MOST 2 cars?! How are you going to have reservations pre-booked at this location and NOT have the cars that were reserved? How is this the responsibility of 2 people who work here? How can you run a business when you make the people who run the office, also run the vehicles? Working in customer service for the past 10 years - the people at the location are doing the best they can with what they are dealt with. They were nice to me and got me in and out quickly (once they were physically there). The location is extremely convenient for me as it would suck to go all the way to the airport for a car. I was disappointed with Hertz as they are a large company and should know better. Even if this is a franchise, your name is still on the building. The only reason I even give the 2 stars is because the people were nice to me and the quality of the car I received was decent as it was practically new.

Is it possible to give 0 stars? My car needed some body work, and I arranged a rental through my…read morecar insurance app. I called twice before my rental date to confirm, but both times were met with a hurried reply. They were unable to pick me up, despite me calling a day ahead. So I spent $10 on an Uber ride there. They open at 7:30, but I was told they couldn't have a car ready until 8:30. When I arrived at 8:30, there was a sign on the door - saying they had stepped away and would be back in 30 minutes?! Not looking good, and I do not even have a rental vehicle yet...I called the number on the door, and was advised she would "be there in 5 minutes". When she arrived she said "hi" and that was it. I dropped my vehicle off to be repaired at 7:30am. It is now 9:00am and I am back home with my rental car. The vehicle is nice, clean and runs well. I am now very sceptical of this Hertz location and am already anticipating issues when I return the car.

Vicki was a star! Had multiple folks to help and she handled each quickly and professionally. I was…read morein my car quickly and she was a joy to be around. Return was so easy and she even helped me when I left my bag in the car. Highly recommend the location and shoutout Vicki for the service.

Vicki is hands-down the best!…read more After renting from four other Avis locations throughout Chicagoland, I can confidently say this location stands out from the rest. Vicki goes above and beyond in every aspect of customer service. She takes pride in keeping the vehicles clean and ready to go, works hard to ensure customers get the right vehicle for their needs, and genuinely cares about providing a great rental experience. If you're reading older negative reviews, keep in mind that things may have changed significantly. Whatever improvements have been made, they show. This is now my go-to Avis location, and that's entirely thanks to Vicki's outstanding leadership and customer service.

I have been renting cars for years from O'Hare but live close to this location and decided one day…read moreto try renting from here instead. WOW!! How convenient and so much less expensive than the airport with its ridiculous fees and Chicago taxes. The Best Part? The professionalism, courtesy and helpfulness of the manager there, Jimmy. Jimmy was extremely kind, pleasant and really seems to love his job. Because of Jimmy, I will be returning often.j Thanks.

Was involved in an accident that the other driver was found at fault. Gieco set up my rental and…read morehad a car reserved for me that the Lombard location. I show up to grab the vehicle and I patiently wait for the worker to answer two phone calls (me trying to be polite instead of interrupting after waiting a considerable amount of time) and then am told "you didn't come in yesterday" when I told them I was notified that Thursday or Friday I could pick up my rental they told me to come back another day instead of trying to help me locate a vehicle same day. Which I needed to have today. I'm standing inside of the store and can hear the worker call his boss and tell him can't we just give him the Rogue? And the manager told him we just got that though and not to give it out. So apparently wasn't good enough for some accommodations and took my business elsewhere.