Best selection and amazing deals! The staff is always super friendly and knowledgeable!

Haven't been in a few years, but everyone was friendly. They had tons of product to choose from. Prices are a bit higher but okay. I will go again because the tender gave me one to try and it was great. read more

Great. Friendly people. Won't go to any other shop. Answered all my questions regarding pain and explained each one

I'm going to leave a last comment on this situation, in the hopes the owner of this place sees it. I've had some bad customer service before, but this circumstance has been the worst. I have to say ironically the worst behaved employees here were the manager and the driver, whom I won't name. On Monday, I placed an online delivery order first thing in the morning (to try to avoid a long wait). More than two hours passed, and I didn't hear anything. I called, said my order had been more than two hours, and I was wondering what was going on. (I didn't even know if it had gone through). The young woman who answered said defensively, "you have to give us two hours. We're really slammed." Her defensive tone threw me, so I asked, "well, IS it going to be delivered?" Because it sounded like they were too busy. She responded, in a "how dare you" tone, "I can't believe you'd ask that. We've NEVER not delivered an order," then said "you can come to pick up though if you like," in a passive-aggressive tone. I said, "no, I don't want to pick it up, I just want to know if it's being delivered." She said "I don't like the way this conversation is going." I assume this was because I sounded grumpy or skeptical (considering how late my order was, and how defensive and hostile she began the conversation, that would make sense). I was taken aback by this entire encounter; telling me she'd checked on my order, saying sorry it was late, and it would be out soon, would have been fine. Her "I don't like the way this conversation was going" is what prompted me, in my review, to say how rude she had been and it had seemed like she needed a safe space (which may be unkind, but she was quite rude to me first). I was *not* angry when I called, just tired, and there was zero reason for her to behave defensively in the first place (I assume she was having a bad day, but so was I, and my order being late--which I'd tried to avoid by placing it as soon as the store opened--wasn't helping). I was calling to find out if it had even gone through, since I hadn't received a text. I waited a whole two+ hours because I was trying *not* to bother them. I received a text saying the driver was on his way moments after this phone call, and the driver arrived immediately, since I was the first order. I had *just* had that phone call with his coworker, and was still shaken up by being treated that way, so I mentioned it to him and asked what he'd do in my situation. I was perfectly pleasant, he told me an anecdote about a time he left a bad review, we both laughed, he smiled and said he knew who it was and didn't want to throw her under the bus, I said I'd leave up the review but wasn't trying to get her in trouble, but didn't like being treated that way; we said goodbye. I think it's low of him to say I "made him uncomfortable" by having a perfectly pleasant conversation with him right after being treated so badly by his place of employment, and that he wouldn't deliver to me because I had this conversation with him (and honestly, pretty weird, so I feel like there's more to the story there, because who feels uncomfortable due to a conversation like that?) It's not as low as his boss implying I might be *dangerous* to him because of this conversation, however (one of the main reasons I found talking to her so upsetting). On Friday I placed an order and waited 2.5 hours just to call and find out it was canceled and they wouldn't deliver to me. Dawn Gardner got on the phone to tell me why, already hostile and adversarial; I was therefore puzzled why she aggressively insisted on staying on the call to ask my side. She implied I could be a danger to her driver (which is unbelievable, and beyond insulting, as a woman who has actually experienced violence; what a disgusting thing for her to say). She began the conversation by admonishing me that I had been inappropriate and that the delivery driver has nothing to do with what goes on at the store, which makes NO sense. Of course I'd say something to the driver if I've minutes ago been yelled at by someone in his store. I wasn't *mean* to the driver in any way; in fact, before I even said a word to him, he said he was sorry he was late, and he'd been ready a while before; I told him "it's not your fault," then told him I'd called because I wasn't sure if the order had gone through, and I'd left an angry review because his colleague had really upset me, and asked him if he thought I should remove it, or what he would do (which is a friendly conversation). Dawn's admonishing me as if this were a terrible thing to do and then IMPLYING I MIGHT ENDANGER HER DRIVER is inexplicable, to be quite honest. The rude employee having a bad day was actually the BEST behaved in this scenario, in the end. I realize after talking to Dawn that this is less of a generational thing and more of a case of bad management and an unhealthy workplace culture, with a bad manager setting a toxic example for her employees. read more

ordered a delivery at 6pm waited around 2 hours and 45 mins to be told I was not going to get delivery after receiving a text confirmation my order was out for delivery at 8:25 read more

This is the place with the best dispensary in Eugene, with great bud tenders and a great selection. And they have GREAT prices and daily specials! read more

Their Selection of Cartridges, Bud, and Concentrates is amazing compared to most dispensaries. The staff are very welcoming and the inside is always clean and organized very well. The daily deals are great and the prices are always affordable. read more

While out of town 700 miles away from home, I decided to give this place a shot, so glad I did. I received Excellent Customer Service from Mason, he's the Bomb, he's patient and he answered all my questions....because of him I went back a few times he knows his shit, everything he suggested was good, walking in the door I'm looking for him. Prices aren't over the top....on my next visit when in town this definitely will be my go to in the future, thanks, Mason. Sunny read more

Best place around with best selection and great staffmy husband always prefers to go there even though 20 miles away over any other in eugene read more

I went in last week to get something specifically for sleep. I asked for some strain recommendations and the budtender wasn't helpful. Did not know; just telling me to get an "indica". I know that already! I will go elsewhere where the budtender can give me more specific strains to try. I used to go here often but will explore other stores since there are so many to try. read more

A fantastic 4 star () marijuana dispensary. The Herbal Connection offers a great selection of extremely high quality bud on their "Elite" menu. Other stuff is also of good calibur and variety. Staff is super knowledgeable, helpful, and friendly. Prices are moderate to high, though they offer pretty decent daily deals (check into Saturdays). There is also ample parking & they have a solid adherence to safety standards in our post COVID-19 world. The place is legit. As mentioned above, 4 out of 5 stars. read more

The Herbal Connection - Cannabis Dispensaries Near Me - Eugene, Oregon

Horrible experience went and bought 6 different vapes all high end and expensive and the end of the transaction they gave me a receipt and assured me if any didn't work please bring it back and exchange I brought one rosin pen from echo back and they ran a quick text behind closed doors told me it worked I went around the corner tried it nothing happened they said they couldn't return a working product it clearly was defective I would not trust any of the bud tenders at this place they will not follow through with exchanges so beeware worst place of business in the bus industry I have been to nothing worse than shady business the blonde lady and the one with the cross eye don't believe a thing they say read more

Horrible experience. The guy who "helped" me was aweful. He seemed annoyed every time I asked for something, when he wanted to lecture me on limits, I told him to just to get clarification from his boss, like he said he needed to. When leaving I told him, if he'd had a better attitude I would have tipped more, he sicked his manager on me. At which time both he and the manager both attacked me verbally, she didnt want to hear that her employee was the problem. I get some people fight the limits thing, i dont, I know there are limits, your customers dont need to be lectured, whether they know or not. I am a very good tipper, usually id give thwm about $30-$40 bucks every time I go. Never going back. read more

I used to support this place, they are definitely busy, and are doing just fine in the weed business. I am choosing to not support this place anymore due to a few reasons. The selection is super weak. They have a ton of Elite and high end options, but very little medium to low end options. And the flower is always dry as the Sahara dessert. It's almost as if they are selling last year crops. The service is fine. They try and make small talk, and act like they care. But the price jump from the different tiers of quality doesn't make sense. Weed is legal, no one should be charging these ridiculous prices. The days of $20 grams is done. Lower the price, maybe drop one of the high end tiers and get some fresher products. And trim the weed better. I get more stem than weed most times. The only shining star is they open early so you can get some super dry trees with super long stems and wake and almost get baked. read more

What is not to love about Herbal Connection? If I have to drive from another state to shop there it's definitely legit! They have crazy good specials all week and you can't beat their pricing or selections. Knowledgeable and friendly staff who are very competent and patient with the questions and larger orders. I am a fan of the CBD gummies but they have a good selection of chocolate, candies, and juice, and all the other goodies you would expect! read more

This is the best dispensary in Eugene. They have a discrete location with two store fronts: - The left side is recreational which has an environment that is geared for the millennials with music playing and an array of smoking apparatuses available. -The right is the medical side which is mellow and more like a traditional pharmacy. On both sides you will receive the experienced information needed to make the best decision on your purchase. I recommend this place to anyone who is looking for more information, friendly service and competitive prices. Our ZiaWorks Rental RV fit just fine in their main parking lot. FB.me/ZiaWorks read more

The Herbal Connection - Panoramic of our ZiaWorks RV rental in their main parking lot. FB.me/ZiaWorks - Cannabis Dispensaries Near Me - Eugene, Oregon

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The people that work here are so friendly and knowledgeable. It's a great place to get cbd without any thc and they offer certain days where items are on sale. The location is convenient and safe. One bottle of cbd tincture can literally last you months and if you suffer from Fibromyalgia they offer the best kind. Definitely a company that genuinely cares for their customers. read more

I love this place and the budtending staff work with you. Tay and Jimmy are awesome budtenders they have the amazing skills every budtender should wield. Plus let's not forget this dispensary is really accessible from the freeway. If you have not been there yet. I suggest you give this place a try. -alex hibdon read more

What a class act business. We had Brittany D help us . She was super friendly, knowledgeable and very helpful. We stopped in for some gummies and Phoenix Blend.We will be back shortly. This will be our place to shop !! read more

The manager at this store is a high quality man and professional and I back this business, 100%. I customer of over 6 yrs and counting - I started with going to their sister store which I also love! read more

I have been a long time customer of this institution. However, their service has seriously gone downhill. Today I submitted an online order, my 2nd time doing so. The 1st experience was not efficient, this time I had to wait an hour and a half before I was notified my order was ready. By the time I drove down there, in the snow, I was told they were short staffed and would not be able to bring my order to my car and needed to wait in line to come in. Not being prepared to have to wait in the snow, I was understandably annoyed by the time I was allowed inside. Upon expressing my frustration with this ridiculous "process", the employee became confrontational and refused to serve me because I complained. This is the worst business model and customer service experience I've ever heard of. read more

This used to be my go to dispensary. Silver was my price range. They dramatically changed the amount of flower they carry and raised their prices. When I asked why they said they don't know why it changed. SAD (trump voice) read more

The only place I'll go, close to home, huge selection of herb and great pricing. They give Vet discounts which is a plus. The Budtenders are helpful and funny read more

I love this place. Best dispensary in Eugene by far. Home of white label which has been a blessing from god no joke

They always have a great selection, with great prices! Very friendly staff. Always willing to suggest a variety of goods they have to offer. Great environment read more

My regular store! Looks like Cici & Daniel are from San Diego & Corvallis??? Maybe your buds dry out on the way home? Are we talking about the same dispensary? The buyer has every opportunity to check the product before purchase..Super friendly staff! Weekly & holiday deals... I'd give em 5 stars but they don't have the Oz. deals much anymore?? I live in EUGENE! Steve Ivy read more

Great customer service thanks pac man

Best one I have ever been to! Very knowledgeable staff! Such a nice group of people!

Really nice selection of products and very knowledgeable and helpful staff. Great senior discount and they accept credit cards. I wish they were closer to my home, but they're worth the drive. read more

Hello, I am a fellow budtender down the road from your shop, and I was just informed that a budtender treated my father like garbage, ie; getting upset at my dad for wanting to stay on the budget shelf and lied to my dad and sold him a more expensive flower instead, all while having an extremely rude attitude. This is LYING to customers, unacceptable behavior for a business. He described the man to have glasses. I want you to know you have lost a great customer, and as a budtender I will now be telling people not to come to your shop. You didn't even answer the phone when I called to complain formally, might I add, twice. You need to choose respectful budtenders. I am seething with anger that a fellow weed enthusiast hustled my own dad. Disgusting behavior. I hope you choose your bud tenders wisely, management. Also, you need to learn how to answer your phones. Just Disgusting. read more

Honestly, I rarely leave negative feedback. So, when I do... I've been to this place a couple times. Never had a problem. I got busy on the 4th and was really happy to see they had what I needed. I'd never used the pickup option before at any dispensary. My husband agreed to pick up the order on his way home from his errands. I know when you buy weed that's 9.60 for an 1/8, that you're gonna get good weed, not great weed AND there's ABSOLUTELY NOTHING wrong with that. Weed with THC between 18 and 20% is my day smoke and to get it at that price, all the better. Add in a holiday discount and you can't go wrong. Right? The 1/8 of PHK from Q Farms. Good high, but it's PHK. My complaint, lots of stems that should've been trimmed. If it were one or two buds that were the issue or the buds were bigger, I'd let it go, but there were actual tiny dried leaves with thin stems attached. Several of the stems on the microbuds were thicker and an inch long. A few microbuds were mostly stem. Often, dispensaries weight over a tenth of a gram or two, to make up for poor trimming or thicker stems in the actual buds themselves. Frankly, Swag I've bought at other places has had fewer stems. The 1/8 of Cherry Zkittlez from Green Queen Farms was missing it's THC %. Not a biggie, I can look it up. It's a nice strain. Good high. Since I like Cherry pie and Zkittlez, I anticipated the hybrid would be yummy. I was still looking for some loud weed. Something that hit really hard. I saw Wedding Cake grown by Eugreen on the menu. I've had the strain before in the low 20s, but I saw it at 28.79% THC and squealed with delight. I've also smoked strains from Eugreen before and I knew it was gonna be good. It was listed at 9.60 a gram. I decided it was worth it and added a gram. What ended up in the bag? A container labeled as 1 gram of Wedding Cake at 22.32% THC grown by Fox Hollow Flora. Harvest date 4/15/19. Tested by Juniper Analytics 5/14/19. Batch 5283. I asked my husband, if the person told him something had to be substituted or anything like that, but he said no. All the person did was verify the order number and the names of the strains. In other industries, this tactic is called 'Bait and Switch'. Do I think this was their intention? Not sure. I want to chalk it up to stoners or old data, but when you have a pickup option on your menu, accuracy should be important. I know there are all the disclaimers associated with the pickup option, but Dude... All this means is 1.) I won't shop here again. 2.) I won't recommend this shop. 3.) I won't use the pickup option at any dispensary. 4.) I'll only let my husband pick up orders from Target and Petsmart. read more

Super dry bud every time. I got their elite level ganj and useless. Guys this has happened three times now, get some hydration packs or something. Mgr said it should have been pulled, yet they had it out and sold it to me. Fuggin done. read more

The weed has been super dry the last few times. It's rough and just not good at all. It was great for a while when it first became legal, but quality has drastically fallen. It's the closest to my place, but I will be going elsewhere from now on. read more

My go to place for anything and everything. They have a great selection of herb and also have a lot of different tiers for all budgets! They have a huge selection of concentrates. They almost always have the best prices for everything compared to local competitors. They have a wall of joints for those looking for that as well. The selection of smoking apparel and accessories is pretty good and great quality. You can not beat the grab eights too!! I have been here probably 50 times in the year I've been in Eugene and always end up back. I have tried more than half the stores in Eugene and Springfield and they are the winners. The staff is usually super willing to spend all the time in the world to help you find what you need. I will definitely be back as always! Their bulk deals are second to none! Thanks for the help! read more