This place has a really great variety of unique spa treatments such as the spa capsule, steam stamp facials, float bed, salt rooms and a salt "coffin". The prices are reasonable, they are centrally located in Redding and they offer massage as well as saunas.
So why only three stars? Maybe it's just not meant to be for me but each time I've come here I've run into problems, including noise and an overly aggressive front desk person.
For example, my last visit in the float bed wound up being anything but relaxing. A young father was holding his screaming infant outside the spa, about ten feet from the window under which I was wrapped up in what essentially is a water blanket on a table. He was yelling at his toddler not to run away. The screaming went on and on and on, and I was worried the toddler would run into the street because I heard his little footfalls as he ran away from his dad towards the spa. The amount of screaming at the toddler and the wailing infant made a 30 minute session feel like an eternity. I couldn't wait to get out of the bed, mostly because I wanted to make sure the toddler was ok. I received $10 off for enduring the noise. You couldn't have paid me $100 to do the same!
In the interest of helping this business I think it's important to say that guests come to a spa to relax. However each time I interact with the front desk person I feel like the conversation becomes almost confrontational and he begins comparing me to his wife who is also in the health profession. Weirdly he gives off one-upmanship vibes, which is really unpleasant as I'm not into that. Each time I've left this spa I find myself trying to find a polite way to end the conversation.
I just want to relax. I don't want to talk about work or to hear someone else complaining. I don't want unsolicited advice or be compared to anyone else. I just want to relax, but this place ironically just is not conducive for relaxing.
I really wanted to like this place. I visited 4 or 5 times thinking each time it'd be better and that previous times must have been one-offs. Each time I tell myself: this is the last time. Never again. I won't be back and I'm writing a review because I'm not sure how else to help them improve.
I gave them two stars for the sake of the really kind masseuse named Kim, and one for the nice variety of services, but had to dock stars for very poor understanding of customer service and really thin walls/floors/poor noise control. No one wants to go to a spa to get lectured at or scolded. No one wants to endure noise while paying money to relax.
The front desk person seems nice enough and does a great job explaining the different services but he probably doesn't realize his current communication style isn't well-suited for working as the front desk person at a spa. I hope this review will help him to understand and maybe consider changing his communication style. Maybe he does this only with me, as I am a medical professional. I'm not sure. I wish them the best but I won't be returning. read more
