BLUF: Customer Service and Professionalism was surprisingly disappointing despite other online reviews. I couldn't even get as far as hiring the company for actual work.
Simply based on the method of contact per their website and the return reply I received initially through a weird call and then through text, my confidence in the company shattered quickly. Miscommunication happens. I get that, so I decided to overlook the odd communication and unconventionally low-tech operational coordination and let them see whether they could & would help me out. I already knew it wouldn't be a tough job yet still needed help. I wanted to see whether they really are interested in providing service to those genuinely in need rather than only cherry-picking high yield jobs. The result? They failed in their interest to help as well. Zero follow-up...and I mean completely vacuous!
From the scary observation of the drive up to my home & carelessly blocking my neighbor's driveway when parking...to the cold fish & flippant reply to a simple comment and inquiry while I explained the brief history of the issue, I remained completely unimpressed by this company. I am thankful that I was able to dodge a bullet when they failed to follow up because if they only demonstrate preferential selection for jobs (and wasting a customer's time when they have no intention of taking the job in the first place), then I say to you, the customer valiently doing your due diligence, be very cautious if selecting this company to do the work with which you need help.
They may have been great at what they did during the company's prime years for some customers, however, now at the time of this writing, if you are a fan of both customer service and quality work, perhaps search elsewhere. If the company does not show well in their initial interaction, and in this case, following their second chance, they're likely not going to show well the rest of the time. While I very much dislike writing these types of reviews, consider yourself warned. read more