I was excited about staying at The Halcyon Hotel and Apartments. They seemed to have good reviews so I thought why not. Before I arrived I received an email saying reception will not be open after 5PM and to let them know if I'll be later and they will send instructions. They did. I had to unlock a door, walk down a hallway, go through another door and climb six (6) flights of stairs with heavy bags. This was not disclosed. The place was very clean and had many nice touches. The bed was creaky so every time I rolled over it would wake me and if that didn't the birds did (not their fault)! I had to keep all the windows open because it was so hot. No A/C but they did have fans. I truly believe no one is ever here. They tell you to contact the "team at the Porter" but there is no such place. I went to the restaurant and they sent me to the bar. They knew nothing until they finally got the bar manager and she said she would email them. There is no where to check in or out! There were some guests at the entrance and they couldn't find anyone and never got the memo...email! I felt bad for them because their bags were twice the size of mine! They were very frustrated. They really need to get their management thing together. By the way the window in the bedroom opens only about 2 inches and in the heat that is not acceptable! read more