I wish I had given a review every time I've come to this place, but unfortunately I haven't. This review was inspired by today's experience. I've been to this location probably 15 times in the last 2 years. Of those 15 times I've had just 2 negative experiences, but today's was memorable enough for me to call (be told the manager is busy) and turn to the internet to write a review. This needs to be prefaced by reiterating the fact that 13/15 visits here have been wonderful and I left very pleased.
Today, however, was a different story. I'm not one to make appointments because I work in town and live out of town and tend to come by on random days during a lunch break. I understand the business here is to cut hair, but there is also supposed to be some customer service and engagement with the customer. That's where the tips come from and I generally give $5 at least every time.
This afternoon I had a cut from a stylist with purple hair, tattoos on her chest, and a piercing in her face. I don't know her name because she didn't offer me a card or give me a receipt when I was done, but she was the second or third chair back on the right hand side. Throughout the entirety of my interaction she was rushing and hardly spoke. She asked how I wanted my cut and then didn't say another word until she told me I was done.
The cut, wash, and styling literally lasted 14 minutes from the second I sat in the chair until the second I stood up. She was aggressive with the sheers and combs to the point where it hurt my scalp a bit. The wash consisted of a scalding hot towel draped on my face, cold water run through my hair, shampooing for 5 seconds, more cold water, conditioner for another 5 seconds, and more cold water. The shampoo didn't stay in my hair long enough for me to feel the effects of the American Crew Daily Shampoo which usually feels a bit tingly and nice. When the wash was over, she sat me up, put a towel to my head and rubbed it dry very aggressively and made me feel uncomfortable. The massaging machine that they use is generally wonderful, but today I only experienced it for a whopping 5 seconds. Literally enough time for her to go back and forth across my shoulders one time.
I don't have difficult hair and I'm not hard to please and I was on a lunch break so I was slightly crunched for time, but she didn't know that and was not personable by any means whatsoever and would've made me a bit more comfortable if she had at least acted like she cared about her job and the customer she was servicing. She checked her phone while in the middle of my haircut at least twice that I saw. She acted as though she had something else going on. If that's the case, okay, but don't bring it to work.
I'll go back, but if she's working, I won't allow her to cut my hair. I don't come here for a wham bam thank-you ma'am hair cut, I come here for the other 13 times I've been here where I've engaged with the stylist in good conversation, felt like I wasn't a burden, but instead an appreciated patron, and left pleased and refreshed.
Today was just unfortunate is all. Today's visit was 1/5 stars, but generally it's 5/5 stars which is why this review is 3/5. read more