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The Guilty Grind

4.2 (13 reviews)

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Starbucks is one of my satellite offices when my basement home office is overrun by little people,…read moredogs, or the occasional flood. I always worried I will run into a horde of valley girls at Starbucks, and I'm sure there are times of the day when that is the case, but between 8am and 5pm during the week, there are rarely more than one or two of these offenders. In fact, you are more likely to find an overzealous evangelical preacher making his case to a skeptical friend or a troubled housewife than a gaggle of mindless Belieber types. Generally, this Starbucks is quiet, the internet is adequate, and the drinks and service are commensurate with what you've experienced in Hendersonville or Franklin. That is, generally dispassionate servers and good, expensive coffee.

Well, I'm never coming here again. Asked my husband a few days ago to pick up a mobile order for me…read moreon the way home - he said that the staff left him waiting forever in the lobby, (it's a mobile order and the app said it was good to go - shouldn't it be ready?) There was a rude and condescending male barista who rolled his eyes and scoffed at my husband for being frustrated, and he called me pissed off afterwards grumbling that he was never picking up coffee for me again... I thought he was being over dramatic. Until I ordered a mobile order yesterday in my driveway, drove 20 minutes to Starbucks, and my drink also wasn't ready. I had my baby in the car and was uncomfortable waiting in the lobby... after all, how long does it take to make a latte? The staff was entirely apathetic, (clearly were avoiding eye contact) and the same barista my husband dealt with (who is also apparently the manager?) was just as rude and patronizing to me as well. Not sure who made that hire, but it was a bad choice. Btw, I'm not some Karen who's pissed she had to wait for her latte (like the manager clearly thought I was by his reaction to me and my husband). We both run businesses and are new parents. Our time is valuable and coffee is kind of a big deal right now. The only reason I'm even wasting my virtual breath is because if the team yesterday afternoon were our employees, I would want to know about it (and would probably make some changes).

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