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    KBK Garden Center

    KBK Garden Center

    2.5(17 reviews)
    2.4 mi
    $$

    The selection of flowers and plants is huge! They have a cute dump truck decoration in the front…read moreand a lovely little lake as well. I enjoyed walking around with my husband and eye shopping and seeing what they had. There is parking in front but the entrance can be easily missed so using a GPS would help.

    I went here to buy trees. Only a few were marked with a price. I waited for someone named Laura…read moreto price them and was there for over 45 min. I wanted to discuss the numbers with my husband and a very nice gentleman named Bill had her write them out for me. It was 6 trees and 3 arborvitae and thousands of dollars in total including the installation. I was told they could be held no later than the following Monday. I paid for one tree upfront because I was certain that I wanted it but did not pay for the install because there is a discount for installing 6 and I wanted the discount price to apply. I came back with my husband on that Friday which was 3 days prior to the last date they could be held and this very rude lady told me that they had been calling me to pick up my tree. The one I had already paid for and I explained the prior arrangement and that I had not received a call. She then indicated that it was just earlier today that they had called. I explained that that was why I was there but that we no longer wanted the two blue spruce and wanted to swap them for two others and that the price for the arborvitae wouldn't work for us. We asked to see a arborist who could show us more trees. The seasoned worker was busy so we spent about 25 minutes with a new guy who knew nothing. The seasoned worker. Became available but still the new trees were not prices. Again Laura would call me with the prices and the deal could not be closed because she was not there and now it was after hours. Laura called and accused us of coming in after hours to which I explained that we came in around 4:30 but were there after hours. She also told me that signage on some arborvitae was "obviously" incorrect and the price was over $150 more than the advertised signage. I didn't argue the price because it wasn't my first priority. The trees were my first priority. I was told the trees that I was inquiring about would $419.00 a piece. I told her that I wanted those and the two white pine and a Serbian which I had already paid for and one last year's black hills spruce. She said she would do the paperwork and have it ready. I assured her that I would come in on the next day Sunday to settle my account. I arrived at the store at 3:35. They close at four. We do one final check on the trees and go the counter to pay. The same rude lady is at the counter. I tell her that I want to pay for my trees. Without asking my name, she slowly pulls out some paperwork. She slowly reads it and then looks up at me to say that Laura has to take care of this one herself. So, I ask can Laura come so that. She very rudely tells me that Laura is not there and it is 5 minutes to 4 and they close at four. I explain that this is my third time coming here and she says I don't know what you want me to tell you. So I ask to cancel my order and now this she can do with no hesitation or problem. But she could not ring up my order and apparently there was a particular time frame in which I needed to be there but Laura neglected to mention this to me. I don't know if this rude lady was incompetent, simply just a nasty person or racist. But she certainly has no business in customer service. I refuse to shop anywhere I am treated ugly.

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    KBK Garden Center
    KBK Garden Center
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    The Grow Show - gardening - Updated May 2026

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