I'm truly saddened by the lack of service and support right after my mother in law's passing.
Sadly; the undertakers arrived and tended to her body, but we as family members were left with no one to ask questions to, we needed a push cart or some other way to help us transport belongings out to the car, and it would have been great for a nurse to come tell us what was expected of us.
It felt as if the room was already rented and they needed us out.
Nursing staff was busy administering COVID tests, and masks are still required.
I promise, we started packing as soon as she passed, and it might have taken another 20 minutes for us to finish getting the clothing out.
Note to the administration: please communicate with the families. We really needed to know that once your loved one passes, you only have a few seconds to resolve the arrangements and have the room ready for the next resident.
We all pass, and fortunately; she was only in hospice for a couple of days, so we knew this was the end for her, but we should have been prepped ahead of time to know the urgency to vacate.
We do recognize how hard it is to find a nursing home that takes Medicare, so we are appreciative. Be up front with the families. Thank you! read more