I truly wanted this to be the right place for my mother, and I spent months working collaboratively…read morewith on-site staff and corporate leadership to address ongoing concerns. Unfortunately, the issues were systemic and did not improve over time. We experienced repeated communication breakdowns related to medical care, medications, and basic coordination. Information from different staff members often conflicted, and follow-up to urgent questions routinely took days rather than hours. More concerning were issues related to health, safety, and dignity. After water intrusion in my mother's room, professional mold remediation was not completed for approximately two weeks, despite the risks this presents for elderly residents. During that time, there was no clear communication about mitigation or next steps. Staffing and response times were also a serious concern. There were multiple instances where my mother was left waiting on the toilet for extended periods after activating her call pendant. In our experience, only a small number of aides consistently responded, while others were frequently unavailable. This is not a matter of convenience -- it directly impacts resident dignity and safety. I escalated concerns appropriately and worked directly with both the COO and the CEO. Despite this, there was no meaningful improvement. At one point, senior leadership suggested that "maybe your mom needs to leave," rather than addressing the ongoing issues. That comment made it clear that advocacy was being treated as a problem instead of a partnership. Assisted living depends on trust, communication, and accountability. When legitimate concerns about care, staffing, and safety are minimized or deflected, trust erodes quickly. I'm sharing this so other families know to ask detailed questions, document everything, and pay close attention to how concerns are handled over time.

Very easy to work with, adaptable (which is a MUST when working with this population), and…read moreresponsive/communicative. So glad we found them!

Liberty Health and wellness is a excellent place to stay they have excellent nurses staff caring…read moredoctors they are trying to close this facility but it's my home it's where I live and I do not want them to take my home away please do not close Liberty Health and wellness the residents all love it here

This facility is an abomination. I think a patient would get better care in a shelter. My husband…read morewas "interred" there for approximately three weeks. I discussed with the hospice chaplain and a hospice nurse about my husband being physically abused. Apparently the bruises and cuts were from consistently falling. His bed was a hospice bed and lowered to about a foot off of the floor and there were pads up next to the bed. They must have left his wheelchair up next to the bed and he was falling into it. There was no way he could have been hurt so badly falling on those pads. His falls were always out of bed in his room. And on top of the lack of care, the facility has totally ignored my letters, calls, and emails concerning the $1290 owed me for overpayment. My husband died 4/27/2023 and I'm still waiting for the refund. It pains me to know this facility is still operating. I fear for the safely of it's residents.