The Grand Royale has been a pleasant surprise. It offers a clean n friendly environment that has calmed all of my parents concerns . The staff is what really sets The Grand Royale apart. Always friendly , always available and always professional ! JD read more

Great staff and their passion for the residents is very refreshing to see. So glad to have been able to check the place out and can not wait to see mom there soon. read more

At first, it seemed like this community was headed in the right direction under new ownership. The building updates have been great, and the potential for a truly wonderful senior living environment is there. However, the current Executive Director (ED) is severely mismanaging operations, creating major concerns for both residents and staff. One of the biggest issues is the misuse of Certified Medication Technicians (CMTs) in roles meant for licensed nurses. Nursing requires extensive training and years of experience, yet CMTs--who do not have the same level of medical education--are being put in positions where crucial healthcare decisions are at risk. For example, a resident nearly suffered serious consequences after missing an important medical procedure because a new CMT failed to enter orders correctly. The mistake led to other CMTs unknowingly administering medications that should have been stopped before the procedure. Had the doctor not asked the resident directly about their medications, the outcome could have been far worse. It's unclear whether the new CMT didn't know who was responsible for entering orders, didn't know how, or simply overlooked it--but a trained nurse would have been far less likely to make such a dangerous error. In addition to healthcare concerns, the workplace environment has become toxic and unfair. The ED frequently hires personal friends and connections, giving them special treatment while overlooking long-time employees who have dedicated themselves to this community. For example, caregivers who went above and beyond by working overtime to cover staff shortages were denied bonuses--even when they specifically asked--being told they only receive overtime pay. However, in other cases, select individuals with personal ties to management have received bonuses for the same work. This type of favoritism is discouraging to hardworking staff and is creating resentment among employees who have been loyal to the community for years. Because of these ongoing issues, many residents are considering leaving because they no longer feel heard, valued, or properly cared for. If these problems aren't addressed soon, the community will continue to decline. That being said, there are still incredible staff members doing their best despite poor leadership. The Activities Director is fantastic, and her work is a major reason why some residents are still staying. There is also a dedicated CMT who works tirelessly to ensure residents receive proper care, despite the overwhelming challenges. The cleaning crew does a great job keeping the building in excellent condition, and the Kitchen Manager is hands-on and genuinely cares about the residents. The HR team even steps in to help residents on their own time, which is commendable. Additionally, many longtime CNAs continue to provide outstanding care even as they worry about job security due to unfair workplace bias. Call to Action This community has the potential to be great, but major changes in management are needed. I urge the owners to step in, evaluate the leadership, and take resident concerns seriously. Specifically: 1. Ensure licensed nurses, not CMTs, are handling critical medical responsibilities. 2. Implement fair workplace policies to eliminate favoritism and reward hardworking staff appropriately. 3. Listen to residents and prioritize their needs over personal agendas. Until these issues are addressed, the quality of care and workplace morale will continue to suffer. Final Rating: (2 Stars) I'm giving two stars only because of the hardworking staff who continue to go above and beyond despite poor leadership. Without them, this place would deserve even less. I hope these concerns lead to real changes, because this community truly could be a wonderful home for seniors--if managed correctly. read more

Do not take your family members here. My mother died due to staff negligence. They tangled her concentrator nasal cannula tubing in her wheelchair cause it to disconnect. My mother called for help and no one responded for over an hour. She struggled but finally got the tube reconnected on her own. Within 48 hours she was so hypoxic that she was transported to the hospital, immediately admitted to ICU, and then passed. In total she suffered through 5 days due to staff negligence. They never even called to see how she was doing and this place has the audacity to say they treat their elderly patients with the level of care they want for their own parents. If that is the case then they want their own parents to suffer. I will be filing a complaint with the state and I am in discussions with an attorney with regard to filing a wrongful death lawsuit. Places like this MUST be held accountable. read more

First impressions are very favorable for The Grand Royale. I have a 90+ year old parent staying here for skilled nursing, and the level of care I've seen has been very good. Sure, there are times when you "push the button" and it may take time for the nursing staff or aides to assist, but it's not unreasonable. I had another parent stay at a different facility and wait times were 10+ minutes or longer. Thanks to Jill, Rosa, Shelby, Jennifer, and the others who I haven't met yet who have taken good care of my dad. There are a number of amenities that are available and used at different times including a pool table room, theatre, big open foyer area as you enter with comfortable high back chairs, sofas and coffee tables surrounded by columns and includes a coffee shop, pizza parlor, and ice creamery. They also have several meeting rooms for private meetings and even a beauty salon/barber shop. You can have breakfast, lunch, and dinner in the foyer or several dining rooms. I have been surprised at the quality of food that is served. While not all of it is cooked onsite, the food selections are very good and served fresh on each persons plate by the staff in their room or in the dining room. Salisbury steak with brown gravy, mashed potatoes and peas were on the table tonight with a very soft and warm dinner roll. Big thanks to Jesse for taking care of the residents in the big dining room pouring drinks and serving the dinner in a very gracious manner. Covid protocols are in place here with a formal check in process at the entrance with sanitizing, masking up, and temperature checks. We have seen nice improvement in my father's mobility as a result of his PT program and I'm encouraged on his progress. Hope this helps you in your considerations for care as you search for places for your loved one. read more

The Grand Royale - Private Room - Retirement Homes Near Me - Gladstone, Missouri

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