Our review starts in late 2021 in the Independent Living building of the Groves. It was a great…read moreplace. Inside pool, eating area, laundry room and lots of things to do. Then an brief hospital visit landed us in the rehab facility of the Groves. There most definitely was a lot to be desired there. Cleanliness and staff time efficiency was a major concern. We were ready to move her, but they kept her until the Medicare money was used up. Then on to their assisted living in the White Oak building in mid 2023. . At first there were a lot of issues that concerned us. Then Roseanne showed up. That woman has poured her heart and soul into turning White Oak around. The building itself, particularly the lacking hvac has been dealt with. She has started so many programs to keep the residents engaged and having fun as much as they wished to participate in. She has been a godsend to this building!

I'm truly saddened by the lack of service and support right after my mother in law's passing…read more Sadly; the undertakers arrived and tended to her body, but we as family members were left with no one to ask questions to, we needed a push cart or some other way to help us transport belongings out to the car, and it would have been great for a nurse to come tell us what was expected of us. It felt as if the room was already rented and they needed us out. Nursing staff was busy administering COVID tests, and masks are still required. I promise, we started packing as soon as she passed, and it might have taken another 20 minutes for us to finish getting the clothing out. Note to the administration: please communicate with the families. We really needed to know that once your loved one passes, you only have a few seconds to resolve the arrangements and have the room ready for the next resident. We all pass, and fortunately; she was only in hospice for a couple of days, so we knew this was the end for her, but we should have been prepped ahead of time to know the urgency to vacate. We do recognize how hard it is to find a nursing home that takes Medicare, so we are appreciative. Be up front with the families. Thank you!

The Grand Royale has been a pleasant surprise. It offers a clean n friendly environment that has…read morecalmed all of my parents concerns . The staff is what really sets The Grand Royale apart. Always friendly , always available and always professional ! JD

Great staff and their passion for the residents is very refreshing to see. So glad to have been…read moreable to check the place out and can not wait to see mom there soon.

WHAT A BLESSING TO FIND VILLA ST FRANCIS! Our mom was a rehab patient here for 6 weeks while…read morerecovering from knee surgery. After having experienced other rehab facilities, we were so grateful to have found this facility and team. Our onboarding meeting was buttoned up, informative, and covered ALL the bases. The entire team delivered wonderful, wonderful care -- a MAJOR change from where we had done rehab previously which was heartbreaking and on the verge of downright negligent. Major bonus points for the food and expansive menu, which our mom said was consistently delicious (again, unlike other places where she could barely stomach what was served). I was also so impressed with how clean the entire facility was, and how attentive they were to keeping our mom's bed + clothing + linens always clean (any accidents were dealt with IMMEDIATELY). The staff truly cares about the patients and residents. They're doing God's work, and they have wonderful hearts. You can feel at peace knowing your loved one will truly get the best care.

They denied my mom for financial reasons even though their website clearly states that is not a…read morefactor in determining need! They cut her off without any explanation or opportunities for further options! Sponsored by the Archdiocese of Kansas City in Kansas, Villa St. Francis Catholic nursing home provides long term care, short term rehabilitation, and skilled memory care to those in need, regardless of their financial means.

The Garden has been our second primary care for our parents…read more The nurses taking good care of you . Nice people and environment.

Things look great on the outside. Inside this facility is poor management and even more poorly…read moretrained staff. In the two years my mother was there I found many discrepancies in record keeping (falsifying records), and paid for services she never received. When I tried to bring it to management's attention, they refused to listen and told me I could take my mom somewhere else if I didn't like how they did things. There's so much more to this story, take your loved one somewhere else.

This is a special place. My mother received the best care from the most compassionate and…read moreprofessional team of nurses (Katie, Kristi, Karoline) and I would have been lost without them. On a scale from 1-10, 10 being perfect, they receive a 10. Also the team of drivers that delivered equipment and supplies were friendly and helpful. The people delivering medications were reliable. Just an overall great experience during a most difficult time. Thank you for your excellent care of my mother, KC Hospice. Dana B., Becky's daughter

The nurses at Kansas City Hospice are great. The nurse's…read morewent above the call. Flowers in the room. The food was excellent. The chef came to my room and asked if there was anything else they could bring me. Frank Chrostowski

I want to thank the Director (Carol T.) and staff for being pro-active with the care of the…read moreresidents during the recent flu outbreak. They were placed under quarantine (requested to remain in their apartments) and continued to receive excellent care by having meals, medication, etc delivered directly to their room at no extra charge. Everyone was well cared for by the loving staff who attends to all of their needs. My parents have been fortunate to avoid the virus because of the precautionary measures taken, for this I am very grateful. Lisa W.

Having had several experiences with memory care facilities I can say however nice a place seems…read more(upscale rooms, pretty garden, fun layout) the success of your loved one's experience comes down to the talent of the staff. Best words to describe the senior staff I encountered in the several months I had my mother attending day care are INEPT, UNIMAGINATIVE, and LAZY. You can imagine the kind of morale and culture that trickle down to the rest of the staff. Not a place I'd describe as warm or comforting. Go elsewhere.

We had 2 experiences in the rehab area, York Place. My wife was there a total of 3 weeks. The…read moretherapy staff was wonderful. They worked wonders on my wife both times. My daughter was visiting and took a tour of the facilities and told us she'd move here but her teenage son might not fit in. When time came that we were at risk living in our townhouse, my daughter said it was time to go to BSP. We moved in Nov. 2020 and have been in awe ever since. The apartments are large and well designed. The kitchen was an upgrade from what we had. The staff was very helpful in arranging and advising with the move. Everyone here at BSP is polite, friendly and helpful. Anything you want done personally or to your apartment they are glad and ready to help. The van service from here to St. Luke's is a blessing The food from PB&J is much better than we expected (you have a food allowance included in your monthly payment) and we have yet to spend all of our allowance. Being a resident here is way more than we hoped for. Our only regret is that we didn't move here sooner.

Night shift is disgraceful * Need meds? Plan on waiting…read moreuntil the next day. * Need a doctor? Only get sick on the 2 days a week they see patients. * Filing complaints with the director of nursing does nothing Make sure you have a family or friend that can advocate for you at this place, especially the "skilled" nursing unit. The PT/OT was decent, that's about the only positive at this place.

Muy bonito lugar moderno Limpio…read moreY elegante las personas son súper Atenas con las peesonas que yegan a pedir información o quieren saber más de esa propiedad ESELENTE

Had a nice tour. Great amenities and many restaurants to choose from. No high pressure at allread more