My sons wife had a baby and was coming home on Wednesday. I booked Purestream for 8 am so I could…read moreget the carpets cleaned by the time they came home. 8:15 no answer, 8:30 no answer, finally Marcus answered the phone at 9:10 and said they weren't there because they didn't have the address. No phone call.

On-time and very professional service. Carpets were left clean and the price was fair.read more

The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.

We had our carpets cleaned in December 2024. It was easy to schedule, service technician was on…read moretime, but done in less than an hour, and stains remained. When I called to express my concerns, Josh took great care of us. He was super responsive, apologetic, and sent his partner out at our convenience to redo the carpets. The carpets turned out great! We will use them again in the future because of their excellent customer service. He also gave us a partial refund for our troubles. Now that's customer service!! Thanks, Josh!

Thanks to Chem Dry and Josh for the great service a cleaning of our carpets and furniture. They…read morelook awesome and we will definitely call when we need any of our other carpets / furniture cleaned. Great Job looks awesome. Pat & Mary Ann T

As a mom of a student across the country, I needed someone to do a deep cleaning on my son's…read moreapartment. They made the entire process easier. Will definitely be using again. Great overall experience. Highly recommend.

Needed an urgent cleaning job for our bathrooms as they had overflowed, after calling them they…read moresent a out a team to take care of the job. They were very helpful and respectful and did a great job with the cleaning. A true job well done, would recommend

I decide to hire Steam Plus. They were one of only 2 businesses that responded to my request,…read moreanswered my questions with follow-up questions to make sure they understood what I wanted, and the owner even called me to nail everything down. Great experience so far.

Alex and his team did an amazing job. Our carpets look brand new! They were very responsive, sent…read morehelpful reminders and offered reasonable prices. Would definitely recommend and will use them again in the future.

I didn't need any flooring done myself, but I saw the work Floors For Less did for some friends --…read moreand wow. The floors looked amazing, the install was clean and professional, and my friends couldn't stop talking about how great the whole experience was. From the quality of the materials to the team's attention to detail, everything was top-notch. We were honestly just as impressed as they were! If we ever need flooring in the future, we're 100% going with these guys. Highly recommend.

We have a large house that was built in the 70's, so we have a lot of experience with remodeling…read moredone over the years. Not quite a year ago, we pulled out carpet and replaced flooring in four rooms. We had Floors For Less put down tile in one large room and hardwood floors in the other three fairly big ones. I can't tell you how pleased we are with the outcome. The first time I went into the Middleton flooring store, I was impressed with Dave's knowledge and no high-pressure sale's techniques, but especially with his relaxed demeanor. He allowed me to take as many samples home as I wanted. Other stores I'd been to demanded my right arm before releasing a sample with promises to have it returned yesterday! Several places acted as if I was taking the Hope diamond home. Dave was always patient with me, no matter how much I texted or called. He always got right back to me. Incredible, incredible service. They have so much product, a lot of diversity in material, so we easily found what we liked and wanted. The only snafu in the project was the installers. They didn't always show up at the time they stated, but they have such a large crew that they got the project done in half the time we thought it would take them. Like I said, this wasn't our first rodeo, so the job ended up being completed long before we expected. We work from home, so we got to see how they operated. That crew was such a neat bunch of people. So polite, fussy and meticulous with their work, cleaned up after themselves, hardworking and professional. We'd used those installers again in a heartbeat. I learned later from a neighbor that that installation company is in high demand. I can see why. We are so pleased with how the floors turned out. They're beautiful and high quality. The whole experience was so much smoother and enjoyable than other remodeling jobs we've had done before!

We have used this company for years to clean our carpets and upholstery. We wouldn't call anyone…read moreelse, because their product does not use water to clean. This was extremely important in our other house, because we learned there was hardwood floors under the carpeting and we didn't want water to go through the carpet and stain the wood. I also like their honesty in cleaning a section of sofa to look for improvement before going on. We just had this done and our 2 WHITE sofas and chairs look so much better!

Michael is a lifesaver! He got red wine stain out of white carpeting and a white ottoman. He…read moreresponded immediately to my call. And now there's no evidence of a red wine disaster. He also cleaned up a microsuede chair that I was going to give to my daughter. I've had it cleaned before but it never got this clean nor looked this good. Looks like my daughter is going to have to find a new one! He also did the seat of our kitchen chairs and seems to have removed a grey film that had developed from dirt that had settled in. We are very pleased and will continue to use Carnation Chem Dry.

Timely response, thorough communication, excellent results, reasonable price. We had a 35-year old…read moresofa and an equally old upholstered chair in our family room, both of which had acquired rather gross patinas over the decades. Mr. steam made them look new. They're beautiful, and the best part is that we don't have to replace them. Mr Steam literally saved us thousands of dollars that otherwise would have been spent on new furniture. We are very happy.

Great service! We had our white sectional cleaned and it looks fantastic. There was a mix up with…read morepricing but Dennis was quick to fix it the same day with no issue. I would highly recommend.