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    Grakei Maids

    3.4 (25 reviews)
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    Services - Grakei Maids

    Deep cleaning

    Maid services

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    Green cleaner used on white grout. Note the toilet brush. I had asked them to come prepared for a tile counter top.
    Panda B.

    I see my Yelp review got a response immediately; Grakei never returned my calls. Other than saying this is not at all a professional cleaning company, a position I think the response supports, I did not intend to sound mean. Grakei did not show up on time, did not come prepared, ignored my requests, stained my grout, charged almost twice the agreed upon price, and did not return my calls. Those are the complaints. I called Grakei cleaners based on the web site and said I was looking for a cleaning service to do 1.5 bathrooms and a kitchen, adding that the kitchen has a tile counter so please come prepared with a grout cleaner, they said 'no problem'. Laura's response seems to indicate grout cleaning is not something you do; this would have been nice to know. I was told there is a minimum charge of $120 & that I had to hire 3 cleaners at a time at $35/hr. I gave my credit card info over the phone & the appointment was booked. I got a follow up call confirming the appointment. I repeated bathrooms & kitchen are the goal; please come with grout cleaner. The appointment was at 1pm, no one arrived. I called at 1:15 and was told there was some booking confusion; they will be there at 3pm, they arrived at 2:30. Your company was not able to make and keep an appointment that you had essentially already been paid for. What about my time? I had other apointments I kept that day. Upon arrival, the cleaners started hauling a well-used cheap household vacuum out of the van. Not a mean comment to the staff, I'm saying your company sent them out with supplies that are not at all what one would expect from a professional cleaning company. This is why I thought they might be responsible for buying their own supplies. Your cleaners used the same toilet brush to scrub the counters and the toilets which is not at all what I expected from a $105/hr service. I told them we were only doing the bathrooms and kitchen and if there was extra time left over could they please wipe the windows. I left and returned an hour later thinking they would be done. Bathrooms hadent been touched, one person was starting on the kitchen & the other two were moving furniture and sweeping the floor, not at all what I had asked for. 3 times I told 3 different people at your company what I wanted and it was totally ignored. It should not take 3 professional cleaners 2 hours to clean 1 kitchen and 1.5 baths. Good guess on the age of the house, its from 1937 but didn't you notice it had been completely remodeled? I think it shows quite nicely which is why we hire professional cleaners to help keep it up. The tile counter top in particular is quite nice and I told you in advance it was important to me. The grout was originally white and is now tinted slightly green from the cleaning powder used. Because grout is porous there are specific cleaners made for it. A professional cleaning company would have known this and come prepared. I called and politely explained where I was un-happy. I was told Keith owns the company (Laura's husband) and he would call me back. Keith never called. I called again a couple days later, the person on the phone said Keith makes the decisions but asked what I thought would be fair to resolve the complaint. I said I thought $50 off for the damage, tardiness, and unwanted time spent sweeping a clean floor seemed fair. They said Keith was in charge and he would call me back. Keith never called and instead emailed me some pictures that in no way addressed my complaints & said we are charging $200. At that point I said I did not want to pay any of the $80 overcharge; after that they did credit my card $50. You advertise green cleaning products; but your response agrees that they arrived with cleaning supplies from the dollar store. For $105 dollars an hour I would expect something better; and you know that, which is why your advertising says you use green cleaning products. Your response says you pay 'just under 50%' to cleaners and 55% to supervisors of the $35/hr you get per. Your jobs section, says you pay cleaners $8.50-11/hr & supervisors $10.50-14.60/hr. Should we tell all your staff they are getting a raise? There is a huge difference between $19.25 an hour (55% of 35) and $10.50; between $16 and $8.5. It also says you pay mielage, as in... for providing your own car. You could have had a regular client here. When I saw my card was billed $200 with no invoice I called seeking a friendly resolution, you ignored me. I'll add a star to cool your jets. Like I have said all along the people were nice, the lack of communication, tardiness, extra charge, and improper equipment I did not like. Try providing actual customer service. Listen to people, answer the phone, respond to reasonable complaints, buy your cleaners professional equipment and organize it so it does not look like people are coming out to clean with whatever was under the kitchen sink that day.

    How I found my apartment after they left.

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    2 years ago

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    10 years ago

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    12 years ago

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    8 years ago

    Not good service, only giving one star because there's not an option to leave none. We don't recommend Grakei Maids.

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    10 years ago

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    14 years ago

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    11 years ago

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    Ask the Community - Grakei Maids

    Review Highlights - Grakei Maids

    The owner, Keith, installed a new TV for us when ours died and also changed some light bulbs around the home.

    Mentioned in 3 reviews

    Read more highlights

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    K-Moore’s Cleaning Service

    K-Moore’s Cleaning Service

    (2 reviews)

    Tenney - Lapham

    Refused to respond to inquires after making statements they would come back to correct mistakes and…read morefinish what was started. Window sills explicitly included in the cleaning service were left very dirty. Company was also 4 hours late arriving to the job.

    I've used this cleaning company before and had a good experience, which is why I decided to hire…read morethem again for a move-out clean. Unfortunately, this time was a major disappointment. They were two hours late, and I had to reach out myself to find out when they were arriving. When I got there, several things had not been cleaned. The owner told me she would arrive in 15 minutes but didn't show up until 40 minutes later. I tried to be understanding, especially after she shared she was dealing with some personal issues and that her brother, who was helping, was new. However, I expected a move-out clean to be top-to-bottom, as advertised. Major things were left undone: the walls weren't cleaned (I was told it's because a previous product damaged paint), the ceiling fans hadn't been touched, and drawers in both the kitchen and bathroom were still dirty. I was later charged by my landlord for those very issues -- dirty walls, dirty drawers, and general lack of thorough cleaning. While the owner did deduct $50 from the $550 total, I still paid $500 for a subpar job, and now I'm losing part of my security deposit because of it. I was very patient and understanding, but in the end, I hired professionals to avoid this exact situation. Sadly, I can't recommend them anymore.

    Grakei Maids - homecleaning - Updated May 2026

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