Really disappointing. Cannot fault the front of house staff 2 very over-taxed waitresses, very polite and efficient. However, two items on our menu arrived not as described. When this was pointed out to the over-busy but very nice waitress, we waited over 20 minutes for the missing item that was stated on the menu to arrive, by which time the rest of the party had finished their main course. Before it arrived, I had to ask a second time for it, and could only find the second and again, very busy waitress, the same request. Eventually, the missing item arrived for one, instead of two, of us but was not as described on the menu. It was a pitiful slice/hack (which I could have done better myself in my own kitchen!) off an iceberg lettuce, 'thrown' in to a bowl, with no dressing (which still never arrived, even though I subsequently pointed out that that was missing too!). No condiments were offered either until I asked for them, thinking if I wait, they'll get here eventually, as I wanted to try and keep good faith in what was rapidly turning out to be a disasater of service and cooking. So by the time they arrived, the whole table (7 in total) had finished all of their main course! To back-up my point that condiments should have been offered as soon as all the main courses were served, a person on the table next to us spotted that we had eventually got some and sheeplishly asked if he could have the tray for his table! I naturally obliged. Help yourself before it disappears!
In my opinion, without knowing the 'background' to the management, my guess is that the liaison between front of house, and the chefs/kitchen is not being supervised with due care and attention in other words, a pride in what you do and what people recieve. I don't understand how you can order something straight off their menu, and then they mix and match their own ingredients, get it wrong, and are unwilling to correct their own fault??? Hello? The manager seemed aimiable enough when asked to take a photo, but overall, it was an extremely poor experience for an evening out that was meant to be a celebration with friends; especially for the prices that are charged, and also that it was only a Wednesday night. Who knows what it would be like on an evening during the weekend? Really, really, disappointing, but not down to the waitresses, but I am definitely not going there again and will definitely not recommend the establishment to friends. Too much hassle. Definitely does NOT do what it says on its own tin! read more